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Support at MMU. A whistle-stop tour…. Sam Neal & Anna Charles-Jones. Student Information Points, Student Life Offices and The Student Hub June 2012. Our Aims… We aim to provide a comprehensive advice and information service to all students on all student-related matters

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support at mmu

Support at MMU

A whistle-stop tour…

Sam Neal &

Anna Charles-Jones


Our Aims…

  • We aim to provide a comprehensive advice and information service to all students on all student-related matters
  • We will provide clear and accurate information and deal with your enquiries quickly and efficiently
  • We will ensure each student has access to effective specialist support
overview of services
Overview of Services

Our main areas include…

Student Services

  • Admissions
  • Appeals and Exceptional Factors
  • Awards and Conferment
  • Complaints and Disciplinary
  • Course Enquiries
  • Fees and Finance
  • Student Records

Academic Services

  • Timetables
  • Moodle
  • Coursework Receipting
  • Examinations
  • Tutor Availability

General Information

  • Accommodation
  • Careers and Employability
  • Counselling, Health and Wellbeing
  • Health Care Information
  • IT Support
  • Library
  • Password Resets
  • Sport Facilities
  • Students Union

Letters & Passes

  • Bank Letters
  • Student Status Letters
  • Council Tax Student Certificate
  • Library Pass
  • ID Card Replacement

Referrals to Specialist Services

  • Financial Support
  • International Office
  • Learner Development
  • Student Support Officers
  • SU Advice Centre
where are we based
Where are we based?

Central Service

Student Hub


Student Hub

Geoffrey Manton

John Dalton


Student Life Office

Business School

Geoffrey Manton

John Dalton


Elizabeth Gaskell



useful websites
Useful Websites

The best place to look is


For the Student Handbook


Each Faculty has information on its own webpage

just follow the links from the MMU homepage

our mission statement
Our Mission Statement:

The SU Advice Centre offers a free, independent and impartial service on all the main issues affecting students at MMU.

We aim to ensure your time at university is not lessened through a lack of support or knowledge of your rights.

we like to think of ourselves as
We like to think of ourselves as….

a Citizens Advice Bureau for MMU students!

We advise on almost any issue. The areas we specialise in are;

Student Finance

Tuition Fees, Maintenance Loans/Grants, MMU Bursaries

Specialist grants (Childcare Grant, Disabled Students Allowance, Parents Learning Allowance)

Access to Learning Fund (commonly known as MMU’s hardship Fund)


Personal Finance

    • Welfare and disability benefits; including tax credits, housing benefit
    • Debt (rent/mortgage, credit cards, benefit overpayments)
    • Council Tax liability

Academic Issues

Disciplinary and plagiarism procedures, including representation at meetings

Exceptional Factors applications

Complaints and appeals


Contract checking

Tenants’ rights, eviction, disrepair

Tenancy Deposit Protection Scheme


We also work closely with the University Student Services and frequently refer students to Counselling, Careers, Learner Development Service and Faculty Student Support Officer’s

how do we operate
How do we operate?
  • We offer advice sessions at the SU on Oxford Road, the SU at Crewe, Didsbury campus, Hollings campus and Gaskell campus
  • Appointments
  • Drop-in service
  • Telephone service
  • Email service
  • Booklets
  • Website with FAQ’s
  • Home visits if required
social policy
Social Policy

The SU Advice Centre is here to represent

individuals, however, we can help the

whole student body at MMU through

social policy work.

We keep social policy records of any

cases which show policy changes might

need to be made at MMU. We then pass

on this information to our Student Voice

Manager to be used in campaigns.

anna charles jones learning development adviser
Anna Charles-Jones

Learning Development Adviser

who are we
Who are we?

Nahida – Manager

Anna, Gill, Irene, Kate, Rose, Steve – Advisers

Eve, Phillippa & Sam – Admin Team

Smaller office at MMU Cheshire

Vikki – Adviser - Kathryn – SIP Supervisor

Our main base within the Employability Hub in the new Business School

who do we support

Who do we support?

Disabled people

who are:

And MMU staff

who work with


what do we do
What do we do?

Comprehensive advice, assessment and support service for disabled students including the production of Personal Learning Plans

Group dyslexia screenings & onward referral to Educational Psychologist

Advisory support for staff on student-related disability issues

Staff development and training

what constitutes disability
What constitutes disability?

A physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day to day activities.

Adjustments for students with temporary injuries are at the discretion of their academic department not Learner Development.

when to refer
When to refer

Students needing a dyslexia screening

Students who disclose a disability

Students needing a review of their support

When you are unsure i.e. if in doubt refer! (Drop-In Adviser)

mmu institutional support procedure
MMU Institutional Support Procedure

Student completes disclosure and data protection form


Student to bring in evidence

Has the student got evidence of their disability?


Personal Learning Plan sent to Student Life Office / Exams Officer / Library & copy to student

Student to see adviser to complete Personal Learning Plan

disabled students allowances dsa
Disabled Students’ Allowances (DSA)

Student completes DSA1 form during PLP appointment

Report sent to Funding body

Receives Eligibility Letter *SFE delays

Await approval

Attend Assessment of Needs interview

Order equipment and arrange support workers

Assessor writes up report


Support from DSA

Specialist Equipment: Dictaphones, Computers loaded with specialist software etc.Non-Medical Helpers: Note Taker, Study Coach, British Sign Language Interpreter etc.General Allowances: Allowances for non-core books, photocopying and Printer Cartridges etc.Travel: Reimbursing additional disability-related travel costs.


Other Support Roles

Faculty Student Support Officers: provide support for all students including study skills Counselling Service: Individual & group counselling plus workshops & courses including relaxation & stress management Departmental Disability Coordinators: An academic member of staff who coordinates the support for disabled students within their departmentFaculty Disability Contacts: Coordinates the administration of the personal learning plan process and examination requirements

how to contact us

How to contact us


Follow us on Facebook and twitter to get the latest news and event information.


Employers tell us they want to employ students and graduates with experience and employability skills, as well as a degree.

We can help you with this - throughout your time at MMU and up to 3 years after graduation.

how we can help
How we can help
  • Start with the Student Employability Development

Programme covering CV writing, interview prep, networking

and lots more.

  • Our career workshops are crammed with practical tips, whether

you are just starting out or are preparing to land your first graduate job.

  • Attending employer presentations will give you insider information on available jobs, hints on how to apply, plus brilliant networking opportunities with potential employers on campus.
  • Meet with recruiters face-to-face at local and national Careers Fairs.

we provide high quality information
We provide high quality information
  • Visit our website:
    • Career Guides
    • Event details
    • News blog
    • Careers videos
we can help you gain experience too
We can help you gain experience too
  • Search the range of part-time roles, graduate jobs, placements, internships and work experience opportunities we advertise at and
  • Get experience working for MMU via our Jobs4Students scheme. Roles include student ambassadors, IT rovers and project assistants. Visit
  • Get advice from a mentor in the industry you want to work in. Find a mentor today with MMU’s online mentoring scheme Mentormatch. Visit
discover the range of resources in our new employability hub
Discover the range of resources in our new Employability Hub
  • Find out more about the

services we offer.

  • Use our computer

terminals to research your career options and search the range of job ooopportunities we advertise.

  • Browse the wealth of handouts, graduate vacancy directories, employer information and career reference books we stock.
  • Our Information Team are on hand to assist you with any enquiries.
connect with us
Connect with us

Follow us on facebook and twitter to get the latest careers news, event information and job vacancies directly.

Click on the links on the

Careers & Employability

Service homepage:

connect with us1
Connect with us

Check out our blog and

get the latest careers

news, business


and opportunities online.

and if you need it we offer personal advice and an award to demonstrate your skills
And, if you need it, we offer personal advice and an award to demonstrate your skills!
  • One-to-one careers advice appointments. Bookable on the day, Monday to Friday. Telephone 0161 247 3483.
  • Careers Advice by email:
  • MMU Professional Passport:

Employability HubNew Business School & Student HubAll Saints Campus0161 247 3483