How do Ingeus Receive Clients ?

1. Ingeus and Community Experts October 2012Craig Hughes - Ingeus Contract Manager East of EnglandBob Marsh – Clarion National Operations Manager

2. How do Ingeus Receive Clients ? Clients are referred from JCP after 6 months or more unemployment Referrals cover all nine benefit Groups from JSA to ESA Clients are with Ingeus for two years All clients are allocated a dedicated Advisor

3. Our Delivery Model

4. Our Support Network • Dedicated Mental Health Advisor • Dedicated Physical Health Advisor • Support Phone lines • 10 Local accessible experts

5. ACE Network Who are our Providers ? Clarion – Deaf & Hard of Hearing Phoenix Futures – Drug & Alcohol Misuse Royal Mencap – Learning Disabilities Nacro – CRB helpline CAB – Homelessness & Debt Management Action For Blind People

6. Introducing Clarion • What works well in relation to each of the following: • Support for clients • Relationship with Ingeus • Referrals & Payments

7. Meeting the challenge in Partnership • An employment service that meets the needs of deaf and hard of hearing people on the Work Programme – accessible and deaf aware. • A model that meets the needs of the Prime Contractor - adds value, is affordable and gets results. • A model that manages risk and cash flow for the specialist provider – sustainable and viable.

8. How we met the challenge • Clarion’s unique Communication and Employment Consultant (CEC) model • Communication and Employment Consultants (CECs) are communication professionals with Employment Advisor skills and knowledge. • As well as providing mainstream employment service providers with communication support they will deliver a range of job seeking activities that will support deaf and hard of hearing jobseekers into and at work. 

9. All-embracing intervention provision that WORKS • Liaise with the Prime Provider Employment Advisor and deaf clients at their • appointments to establish Action Plans (AP) and ensure the clients are fully aware • of their mandatory obligations. • Assist clients to achieve their targets set by their Action Plans. • Carry out one to one appointments with the clients where desired and requested • by the Prime Provider Employment Advisor. For example: • Assistance with realistic employment aims and job searching • CV writing • Job applications • Interview training, confidence building and motivational goals • Trouble shoot any problems at work with employers that could prevent sustained employment.

10. Benefits of the Partnership • Working in partnership to co-ordinate deaf and hard of hearing customers’ appointments, maximising the number of customers that can be supported within any minimum 3 hour slot and releasing further cost benefits. • As a service provider using our interventions will help meet the requirements of the Equalities Act 2010 as they relate to deaf and hard of hearing people. • Prime Provider staff will be capacity built in terms of deaf awareness and deaf brokerage as they work alongside our specialised support.  • Taking on some of the one to one work will free up valuable time for EA’s to assist other clients, adding more value and cost benefits. 

11. Benefits to the Deaf and Hard of Hearing customer • Two employment professionals will be supporting the individuals rather than one – thus improving their chances of a successful outcome • Access and inclusion to a large mainstream provider and their established resources i.e. access to local employment vacancies and training opportunities • A clearer understanding of the obligations of their Action Plans (i.e. Mandatory Activities) thus leading to less risk of benefit sanctions • Greater enthusiasm encouraging better interaction and taking part in activities knowing that skilled staff are on hand to support them

12. An intervention model that gets results!