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Keys to Quality Monthly Metrics - PowerPoint PPT Presentation

todd-riggs
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Keys to Quality Monthly Metrics

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  1. Keys to Quality Monthly Metrics February 2011

  2. Keys to Quality February 2011 Metrics – Grants • Monthly Total: 406 • Daily Average: 20

  3. Keys to Quality February 2011 Metrics – Grants Cont’d • Monthly Average: 390

  4. Keys to Quality February 2011 Metrics – Contact Logs • Monthly Total: 17,345 • Weekday Average: 642

  5. Keys to Quality February 2011 Metrics – Contact Logs Cont’d • Monthly Average: 19,927

  6. Keys to Quality February 2011 Metrics - Designations • Monthly Total: 719 • Weekday Average: 25.68

  7. Keys to Quality February 2011 Metrics – Designations Cont’d • Monthly Average: 564

  8. Keys to Quality February 2011 Metrics - Other

  9. Keys to Quality February 2011 Metrics – TA Requests • Monthly Total: 45 • Daily Average: 3

  10. Keys to Quality February 2011 Metrics – TA Requests Cont’d • Monthly Average: 130

  11. Keys to Quality February 2011 Metrics – TA Requests by Status

  12. Keys to Quality February2011 Metrics – Progress Interactions • Monthly Total: 394 • Daily Average: 15

  13. Keys to Quality February 2011 Metrics – Progress Interactions Cont’d • Monthly Average: 535