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Metrics-Driven Quality Management

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  1. Metrics-Driven Quality Management Mamta Trivedi Global Sr. Director, Quality Assurance

  2. Current MCC Metrics

  3. MCC (cont’d)

  4. MCC (cont’d)

  5. MCC (cont’d)

  6. Future Goals • Create standardized set of Sponsor-specific metrics • Partner to develop risk-based approach • Use data to understand Voice of Customer • Define Critical to Quality • Focus improvements • Establish “trust” and “confidence” • Position as partner in “resource constraint” age

  7. Metrics Storyboard