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STANDARD SEMINAR 2011 (13 December 2011). Providing SOLUTIONS : Creating VALUE. Company Profile. TNB and TNBR Organization Structure TNBR Core Business. Embracing the Malaysian Standards. Presentation Outline. MS ISO 9001:2008 for Management of R&D Projects

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STANDARD SEMINAR 2011 (13 December 2011)


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    1. STANDARD SEMINAR 2011 (13 December 2011) Providing SOLUTIONS : Creating VALUE

    2. Company Profile • TNB and TNBR Organization Structure • TNBR Core Business Embracing the Malaysian Standards Presentation Outline • MS ISO 9001:2008 for Management of R&D Projects • MS ISO IEC 17025 for TNBR Testing Laboratories • MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR Quality Assurance Unit Promotion Program To Ensure Usage of Malaysian Standards • Activities to Promote Malaysian Standards within TNBR • Activities to Promote Malaysian Standards beyond TNBR Conclusion • Key Benefits From Implementing Standards

    3. TNB Research Sdn Bhd • Established as a department in TNB, and evolved into a subsidiary in 1993. • It is now a not-for-profit centre for electricity and environmental research. • In 1997, TNBR received approval from MIDA as an R&D status company and became eligible for many governmental incentives. • TNBR focuses on conducting R&D that adds value and are aligned to TNB corporate needs as well as national aspirations. KEY COMPANY DATA Workforce: 260 (2011) R&D Funding: ~RM 43 million (FY2011) R&D Value Creation: ~RM 24 million (FY2011)

    4. TNB Organisation & TNB Research Dr. Ir. Cheong Kam Hoong Managing Director, TNB Research • R&D to support TNB & the Electricity Supply Industry • Improvement to the process of power delivery • Efficiency • Availability • Reliability • Evaluation of new technology • Implementation of Pilot Field Trial Projects

    5. TNBR Organisation Structure Dr. Ir. Cheong Kam Hoong Managing Director Dr. Hariffin Boosroh Dr. Ir. Zahrul Faizi Hussien Dr. Badrol Ahmad General Manager Generation & Environment General Manager Transmission & Distribution Chief Technology Officer Hj. Hamzan Hashim Ir. Mohd Noh Ahmad Mohd Pauzi Yahaya Malathy Balakrishnan Hj. Badrulhisham Norhidayah Shahuri Senior Manager Generation Senior Manager Environment Senior Manager Transmission Senior Manager Distribution Senior Manager Quality Assurance & Laboratory Services Senior Manager Administration Service Suhaila Shawal Shah Runnizam Dahari Embong Haryati Harun Zulfadhly Zardi Head ICT Research Manager Human Resource Manager Strategic Planning Manager Finance Manager Scientific Services

    6. TNBR Core Business TNBR Advanced Research Programs (to position TNB/TNBR as a key player in technology leadership & innovation) Low Carbon Power Generation Technology Emission & Waste Mgt Technology Smart Grid Technology Green Energy Technology TNBR Applied Research Programs (to support TNB core divisions in enhancing availability, reliability & efficiency) Power Generation Environmental Management Power Delivery Strategic Research Services Research TNBR Core Services (to support core divisions & ESI in Malaysia) QA Services Scientific Services Environmental Services Technical Services

    7. Linkages Between TNBR Quality Management System and Core Business Embracing The Malaysian Standards Business Activities Core Business Quality Management System R&D Fund Projects R&D Projects is certified to MS ISO 9001:2008 R&D Projects Seeding Fund Projects Research Assignment Projects Transformer Oil Testing Materials Testing Testing Methods are accredited to MS ISO/IEC 17025 Cable Diagnostics Testing Laboratory Testing and Technical Services High Voltage Testing Failure Analysis Plant Life-Assessment Product Inspection is accredited to MS ISO IEC 17020 Product Inspection Quality Assurance Product Certification Product Certification is certified to MS ISO 9001:2008 (Certified by SIRIM in August 2011)

    8. Embracing The Malaysian Standards MS ISO 9001:2008 for Management of R&D Projects • R&D Project activities are the Core Business activities in TNBR • Undertake Advanced and Applied Research projects for TNB • Funding from TNB and the yearly average is RM45 million • Certified to MS ISO 9000:1994 in 1998 and continuously upgrading the certification to the latest MS ISO 9001:2008 • The scope of certification : Management and Implementation of Research and Development projects related to electrical power industry, energy, environmental and related technologies

    9. Embracing The Malaysian Standards MS ISO 9001:2008 for Management of R&D Projects – Benefits Realised Quality Management Principles facilitated the integration between business operating and quality management system activities Improvement on Customer Satisfaction Index - 80% score for all R&D Projects 5 More structured documentation of research activities and findings. Completed projects often being referred to even years after completion 1 4 Benefits Realised 2 Facilitated the improvement on R&D Project Delivery Performance -‘0’ delay. 3 Help to sustain a good R&D projects adoption rate of >90% for more than 3 years. The latest FY2011 adoption rate is 94%

    10. Embracing The Malaysian Standards MS ISO IEC 17025 for TNBR Testing Laboratories TNBR Laboratories provide services to the following: Internally to R&D projects To TNB Core Divisions Other companies in Malaysia Electrical Supply Industry As of Sep 2011, 5 key laboratories are accredited to MS ISO IEC 17025: Transformer Oil Laboratory (TOL) High Voltage Testing Laboratory (HVTL) Materials Testing Laboratory (MTL) Fuel Testing Laboratory (FTL) Water & Air Laboratory (WAL) Obtained Certificate of Laboratory Excellence from International Institute of Interlaboratory Studies (IIS) for our Transformer Oil Test 5 years in row (2006 - 2010). Testimony of high level of quality, competency and consistency

    11. B A C D E Embracing The Malaysian Standards MS ISO IEC 17025 for TNBR Testing Laboratories– Benefits Realised Inculcated a systematic laboratory practices among lab staff with built-in quality control from start to final results Improved confident levels on the test results. Through accreditation exercise comprehensive improvement in reference standards and methods, staff competency, equipment maintenance and calibration were observed Laboratories are being recognised Internationally. Example TOL for obtaining 5 times in a row the Certification of Excellence in Interlaboratory programmes for demonstrating high value of quality, competency and consistency. Benefits Realised Improved professionalism and good customer feedbackhas led to growing request of services Improved revenue stream e.g. HVTL able to provide Type Testing for MV power cable

    12. Embracing The Malaysian Standards MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR Quality Assurance (QA) Various level of Standards TNB User Department International Specify Product Tender Award Install & Use Regional Manufacturer TNB Specification National Understand Needs Design Manufacture Supply Association/Industry TNBR Company (TNB) Certify Product Inspect Product Audit Product & Systems • Practice at TNB • Element from various level of standards (IEC) are embedded into TNB Specification • TNB Specification is a key reference document used in many aspects of TNB business activities. • Role of TNBR (QA) • Major player in TNB Quality Assurance activities • Implement company-level standards • Enforced through • Product Certification (certified to MS ISO 9001:2008) • Product Inspection (accredited to MS ISO IEC 17020) • Quality Audit • Promote standards to vendors and manufacturers through TNB Specification

    13. TNBR Quality Assurance (QA) Services MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR Quality Assurance (QA) TNB User Department TNB Specification Manufacturer TNBR Spin Off That Promotes Further Standardization Activities in Malaysia Certify Product Inspect Product Audit Product & Systems TESTING at 3rd Party Labs (Accredited Labs) • SijilGunapakai (SGP) • 269 SGP to 91 registered applicants (as of August 2011) • > 50 Key Products & Accessories • Certified to MS ISO 9001:2008 2nd Party Product Certification Scheme (SijilGunapakai) Promoted The Usage CALIBRATION & MEASUREMENT at 3rd Party Labs (Accredited Labs) SYSTEM CERTIFICATION (3rd Party Certification Body) TNB Product Certified Companies Value Added To Companies Requirement for Doing Business with TNB • As Promoting Tool • Local Market • Overseas Market

    14. Embracing The Malaysian Standards MS ISO IEC 17020 and MS ISO 9001:2008 for TNBR QA – Benefits Realised Consistency in inspection and certification by standardising processes Harmonization of the inspection and auditors skills and qualification 21 Product Assessment Guideline were developed under accreditation exercise Inspectors’ were verified by DSM to be the authorised signatories Benefits Realised Enhanced inspectors and auditors professionalism because PI and PC are done according to international standards Credibility recognised and reflected in the improved customer satisfaction (2011 Customer Satisfaction Index (External) = 94%,

    15. Embracing The Malaysian Standards TNBR MS ISO IEC 17020 Accreditation Ceremony – December 2010 Scope of Accreditation : General Criteria for the Operation of Various Types of Bodies Performing Inspection Dato’ Sri Che Khalib (CEO TNB) received the accreditation certificate from En Shaharul Sadri Alwi (Accreditation Director, Standard Malaysia) TNB Quality Assurance Inspectors (QAI) together with CEO of TNB, Accreditation Director ,SM and TNB Management

    16. Promotion Program To Ensure Usage of Malaysian Standards - Activities to Promote Malaysian Standards within TNBR

    17. Promotion Program To Ensure Usage of Malaysian Standards - Activities to Promote Malaysian Standards within TNBR

    18. Promotion Program To Ensure Usage of Malaysian Standards - Activities to Promote Malaysian Standards Beyond TNBR

    19. Conclusion Key Benefits From Implementing Standards By having well defined and documented procedure we achieve consistency in our services . Quality is constantly ( monthly) measured through KPI’s. Corrective action and Preventive measure is taken whenever defects occur or when Non Conformance ( NCR) is raised during an audit. Process are regularly reviewed and improvements initiated even before defects in our services occur. Documented procedures helps new employees to understand their responsibilities and work processes. Gains confidence from customers and stakeholders from the various certification program. Increased in revenue stream due to increased of services request and new customers

    20. Our Efforts in Standards Implementation Does Not Go Unnoticed. TNBR won the Appreciation Award for Users of Malaysian Standards 2011 - 13 October 2011 A national recognition awarded by the Government of Malaysia through Standards Malaysia

    21. Thank You Dr. IR CHEONG KAM HOONG Managing Director, TNB Research SdnBhd