it strategic plan open house n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
IT Strategic Plan Open House PowerPoint Presentation
Download Presentation
IT Strategic Plan Open House

Loading in 2 Seconds...

play fullscreen
1 / 36

IT Strategic Plan Open House - PowerPoint PPT Presentation


  • 168 Views
  • Uploaded on

IT Strategic Plan Open House. Dave Wallace, CIO, Andrea Chappell and The Team. The IT Strategic Plan Project. To create an Information Technology (IT) Strategic Plan to advance the state of IT to meet the opportunities for University of Waterloo over the next 5 years .

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'IT Strategic Plan Open House' - ting


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
it strategic plan open house

IT Strategic PlanOpen House

Dave Wallace, CIO,

Andrea Chappell

and The Team

the it strategic plan project
The IT Strategic Plan Project

To create an Information Technology (IT) Strategic Plan to advance the state of IT to meet the opportunities for University of Waterloo over the next 5 years.

A uWaterloo IT Strategic Plan, not an IST plan! Where IT should head together.

today s agenda
Today’s agenda
  • Summary of activities to date
  • The IT Strategic Plan governance
  • The Strategy Map
  • Samples of early findings
  • Prioritization
  • Your suggestions
  • Next steps
activities to date
Activities to date
  • September: Planning and organization
  • October: Info gathering in advance of consultations
  • November, December: Consultations and strategy model development (Strategy Map)
governance
Governance

External Resources

Exec Advisory Group

University Stakeholders

UCIST/Steering

Provides advice on University directionsAdvises on overall Strategy

Provides direction on strategy map (Vision, Mission, Principles)

CTSC

Provides advice on Plan implementation

Task Force Team

Provides parameters of Plan’s results (“Shape” of outcomes)

IST Directors Team

IST Mgmt Team

New and existing projects align to Strategic Plan results.

Project 2

Project N

Project 1

two pronged approach
Two pronged approach
  • Top down
    • The Strategy Map model
  • Bottom up
    • Existing data and consultations (listening)
the strategy map
The Strategy Map
  • Visual representation of main elements of strategy:
    • Mission, Vision, Values
    • Strategic Objectives (where you want to go, how you want to be)
    • Stakeholder promise (Walmart, Apple, or Four Seasons?)
  • Also, associates performance indicators
slide8

V4.1 Draft uWaterloo

IT Community

Our Purpose (Mission):

Evolve an exceptional, innovative IT environment to enable engagement, creativity, and impact.

Our Goal for 2018 (Vision 2018):

Enable the University’s mission through exceptional learning, teaching and research environments.

Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence.

Stakeholder

Enable the achievement of uW research and scholarship objectives

Enable the achievement of uW teaching and student life-learning objectives

Enable the optimization of administrative processes across campuses

Enable University outreach activities

Optimize the user experience

Exchange accessible, high quality data and information when, where, and how needed

Enable timely access to the right integrated, cutting-edge information technologies

Be easy to do business with

Maintain a secure, reliable, and useable information and technology environment

Internal Process

Take a design approach to IT development and implementation

Continuously improve and optimize IT processes, workflow, and platforms

Ensure data security, integrity, and privacy

Provide knowledgeable, pro-active insights, advice, and solutions through effective governance

Understand, foster and leverage trends and innovations in information technologies

Define IT accountabilities, responsibilities and authorities, availableresources, and supports, and clearly communicate this to our Stakeholders

Understand

the needs of our Stakeholders

Resource Management

Organizational

Capabilities

Build a culture of pro-active support and technology leadership

Take an University-wide perspective to IT

Make the necessary technology infrastructure and resource investments

Build a cohesive, knowledgeable IT community across the campus

Build collaborative relationships with our Stakeholders and each other

Optimize the allocation and use of our financial, technology, and human resources

CORE VALUES

Service

Openness & Collaboration

Knowledge & Creativity

Operational Excellence

balanced perspective
Balanced Perspective
  • Stakeholders (people who use IT services)
  • Internal Processes (what we do)
  • Organizational Capabilities (skills, capacity)
  • Resource Management (the money)
stakeholder perspective
Stakeholder Perspective
  • Who are our stakeholders?
stakeholder perspective1
Stakeholder Perspective
  • Our identified stakeholders:
    • Faculty
    • Students
    • Staff
    • Outreach areas (employees, alumni, prospective students, etc.)
stakeholder perspective2
Stakeholder Perspective

Stakeholder

Enable the achievement of uW research and scholarship objectives

Enable the achievement of uW teaching and student life-learning objectives

Enable University outreach activities

Enable the optimization of administrative processes across campuses

Optimize the user experience

internal processes
Internal Processes
  • Internal Processes
    • how IT runs at Waterloo
internal processes1
Internal Processes

Exchange accessible, high quality data and information when, where, and how needed

Enable timely access to the right integrated, cutting-edge information technologies

Internal Process

Maintain a secure, reliable, and useable information and technology environment

Be easy to do business with

Take a design approach to IT development and implementation

Ensure data security, integrity, and privacy

Continuously improve and optimize IT processes, workflow, and platforms

Provide knowledgeable, pro-active insights, advice, and solutions through effective governance

Understand, foster and leverage trends and innovations in information technologies

Define IT accountabilities, responsibilities and authorities, availableresources, and supports, and clearly communicate this to our Stakeholders

Understand

the needs of our Stakeholders

organizational capability
Organizational Capability
  • Organizational Capabilities
    • employee development and IT overall improvement
    • people are the main resource
organizational capability1
Organizational Capability

Take an University-wide perspective to IT

Build a culture of pro-active support and technology leadership

Organizational

Capabilities

Build a cohesive, knowledgeable IT community across the campus

Build collaborative relationships with our Stakeholders and each other

resource management
Resource Management
  • Where you spend money (people salaries and development, computers, software, etc.)
resource management1
Resource Management

Resource Management

Make the necessary technology infrastructure and resource investments

Optimize the allocation and use of our financial, technology, and human resources

are we getting there yet
Are we (getting) there yet?
  • Measurements!
  • How do we measure what we do?
  • How will we measure what progress we’re making (or not)?
  • Next step is to identify these measures .. the balanced scorecard
balanced scorecard metrics
Balanced scorecard – metrics
  • Stakeholders
    • How well satisfied and served they are by IT processes directed to them
  • Internal processes
    • Are IT services answering requirements (mission)
  • Organizational capability
    • Where to focus training, mentoring, communications
  • Resource management
    • Timely and accurate funding data needed
your feedback on the map
Your feedback on the Map
  • Are there elements missing?
  • What items seem the most important on the Map?
  • Would you find this useful to refer back to?
  • How might you use this in your area?
  • Other comments?
slide22

V4.1 Draft uWaterloo

IT Community

Our Purpose (Mission):

Evolve an exceptional, innovative IT environment to enable engagement, creativity, and impact.

Our Goal for 2018 (Vision 2018):

Enable the University’s mission through exceptional learning, teaching and research environments.

Our Promise to Our Stakeholders: Inspiring and supporting the University of Waterloo through technology leadership and excellence.

Stakeholder

Enable the achievement of uW research and scholarship objectives

Enable the achievement of uW teaching and student life-learning objectives

Enable the optimization of administrative processes across campuses

Enable University outreach activities

Optimize the user experience

Exchange accessible, high quality data and information when, where, and how needed

Enable timely access to the right integrated, cutting-edge information technologies

Be easy to do business with

Maintain a secure, reliable, and useable information and technology environment

Internal Process

Take a design approach to IT development and implementation

Continuously improve and optimize IT processes, workflow, and platforms

Ensure data security, integrity, and privacy

Provide knowledgeable, pro-active insights, advice, and solutions through effective governance

Understand, foster and leverage trends and innovations in information technologies

Define IT accountabilities, responsibilities and authorities, availableresources, and supports, and clearly communicate this to our Stakeholders

Understand

the needs of our Stakeholders

Resource Management

Organizational

Capabilities

Build a culture of pro-active support and technology leadership

Take an University-wide perspective to IT

Make the necessary technology infrastructure and resource investments

Build a cohesive, knowledgeable IT community across the campus

Build collaborative relationships with our Stakeholders and each other

Optimize the allocation and use of our financial, technology, and human resources

CORE VALUES

Service

Openness & Collaboration

Knowledge & Creativity

Operational Excellence

bottom up existing data
Bottom up: Existing Data
  • Mid Cycle Review data (lots of IT comments)
  • CIO search (interviews with ~100 area leaders)
  • Faculty Strategic Plans (Eng, Math done)
  • Evolving departmental Strategic Plans
  • Various student feedback
8 emerging themes for it
8 Emerging Themes for IT
  • Enabling Research – common services, local specialty support
  • Supporting Student-Life – services, support to student use of technologies in life and study, environment for expanding learning
  • Enabling the Learning Environment – IT services and support for technologies in their application to the learning environment
  • Information Management–access to information to facilitate use of data, while maintaining security and privacy
emerging themes for it
Emerging Themes for IT
  • Governance– transparent, effective, participatory decisions
  • Supporting Business Processes – support admin functions by providing effective, efficient, and user friendly applications
  • Re-focusing Client Service – focus our decisions, support, and evolution of technologies in collaboration with our users
  • Campus Integrations –enable collaboration in IT support and development in our design and architecture; federated IT

“Reputation” – embedded throughout

early emerging things to do
Early emerging “things to do”
  • Some ideas in theme areas from existing data (gaps, strengths to build upon, risk areas, etc.)
  • Other “Things to do” examples have come from consultations
  • NOT complete or final, examples only!
samples of early findings
Samples of early findings
  • Supporting students at risk & student success, with broad data
  • Equalization and standards in the learning environment
  • Open(ing) data
  • IT portfolio management and alignment
  • Horizon technology planning
  • Software licenses/procurement and online distribution
  • Community communication strategy
  • Training and dev for IT staff growth and campus benefit
  • Knowledgebase …
activity 1 prioritization criteria
Activity 1: Prioritization Criteria

Group work … yeah!  See worksheet.

  • Work in groups of about 4.
  • Discuss how to prioritize “things to do”.
  • Fill in at least 3 criteria for prioritizing “things to do” in the table 1.
  • Report back.
prioritization ideas
Prioritization Ideas
  • Balance low hanging fruit and big proj
    • Biggest stressors and quick wins
  • Short term solutions where needed
  • Input for prioritization (stakeholder needs)
    • Biggest bang for buck (campus wide); cascade impact for client
  • Timing – what’s “ripe” now or other scheduling mandate
  • Money & cost/benefit – risk of NOT doing something
  • Need vs want (fit to U mission) – U’s objectives
  • Enhances collab and reduces silos
  • Overall enhancement of the IT environment (e.g., innovation, rep)
  • Legislation, policy (mandated)
    • Also, safety
  • Where are decisions being made (e.g., upgrading to Smartboard)
prioritization ideas1
Prioritization Ideas
  • Mandatory changes, e.g., from ON Gov’t, uWPresident/Provost, audit or "edicts"
  • “Biggest bang for the buck”
  • New uW-wide opportunities (new tech, governance, leadership)
  • Unique opportunities (one Faculty)
activity 2 top 5 things to do
Activity 2: Top 5 “Things to do”

Work in your group.

  • Consider the sample list of “things to do”.
  • Identify your group’s top 5 priorities, indicating why, in what time frame. Record them in the table 2.
  • Report back.
next steps
Next steps
  • December and January:
    • Continue consultations (wrap up end Dec.)
    • Analyze data for “things to do”
    • Work on metrics,ToC and body of Plan
  • By February: First Draft Strategic Plan
  • Feb/Mar: Communications, refinements
  • End April: IT Strategic Plan – work starts!
thanks to the team
Thanks to the Team!

The web site lists people working on the Task Force, UCIST (the Steering committee), and our Executive Advisory group.

how to stay involved
How to stay involved
  • Contact us:
    • dave.wallace@uwaterloo.ca(CIO)
    • andrea.chappell@uwaterloo.ca (Project lead)
  • Web site:
    • https://uwaterloo.ca/it-strategic-plan
    • Survey on the site
  • Watch for the draft Plan in February 2013
    • Feedback and comment through web site