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The Power of Collaborative Technologies: Enhancing Online Interactions

Explore the transformative impact of ICTs on collaboration, featuring Web 2.0 tools, unified communications, and online environments. Discover how virtual spaces mimic face-to-face interactions while introducing novel features. Unleash the potential of collaborative technologies such as web conferencing, blogs, wikis, and more to foster group dynamics and teamwork in virtual settings. Grasp the psychological nuances of managing online impressions and leveraging social media. Dive into case studies on telepresence robots and Yahoo!’s telecommuting program, unveiling the benefits and challenges of remote work collaboration.

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The Power of Collaborative Technologies: Enhancing Online Interactions

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Presentation Transcript

  1. Chapter 8:Collaborating with Technology

  2. Learning objectives • Collaborative technologies • Web 2.0 technologies • Unified communications • Online environments

  3. Introduction • ICTs transform collaboration and open opportunities for interaction • Virtual environments reproduce some face-to-face aspects and add new features

  4. Collaborative technologies

  5. E-mail

  6. Discussion forums • Share information and coordinate activities • Moderators, posters, and readers

  7. Instant messaging • Presence awareness • Text messaging

  8. Group decision support systems • Face-to-face group meetings • Anonymous contributions

  9. Web conferencing • Live meetings via the Internet • Can include real-time video, chat, and presentations

  10. Interactive video • Chats for collaboration • Telepresence

  11. Shared workspaces • Shared documents, lists, and information • Document library

  12. Blogs • Ongoing commentary, images, and links • Some blogs are personal hobbies, and others are online magazines • Organizations use blogs to build knowledge, and for marketing and communications

  13. Wikis • Users add and edit interlinked pages • Organizations use wikis to centralize documents and store knowledge • Wikipedia

  14. Social networking

  15. Microblogging • Short posts • Users can "follow" other users • Twitter

  16. Virtual worlds

  17. Unified communications • Context indicators • Universal dashboards

  18. Psychologicalcharacteristics

  19. Managing onlineimpressions • People form impressions using social categories • Miscalculations are common online • Social media provide photos and ability to view network

  20. Group dynamics • Group norms • Disinhibition • Status equalization • Trust

  21. Making virtual teams work

  22. Summary • Collaborative technologies • Web 2.0 technologies • Unified communications • Online environments

  23. Telepresence robots case • Collaboration for remote workers • Telepresence robot • Psychological aspects

  24. Yahoo! telecommuting case • Open Work program • Benefits • Barriers

  25. Chapter 8 - 25

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