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Organisational structure

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  1. Corporate Services Director Marketing & Service Delivery Director Marketing UK Debt Advice Programme HR Digital Finance Partnership Delivery Procurement & Facilities Service Delivery Project Management Office IT Systems & Data Architecture Organisational structure Executive Leadership Team Consumer & Market Insight Strategy & Innovation Director Policy Proposition & Product Development Corporate Communications IT Development Customer Delivery Project Management

  2. Executive Leadership Business Unit Chief Executive PA to the Chair/CEO and Executive director (Strategy and Innovation) Marketing and Service Delivery Director Strategy and Innovation Director Corporate Services and UK Debt Advice Programme Director Executive Assistant to CEO Executive Assistant to Chair (0.5 role) PA to Executive Directors (Corporate services/Marketing and service delivery)

  3. Strategy and Innovation Business Unit Strategy & Innovation Director Head of Proposition & Product Development Head of Policy Head of Consumer and Market Insight Head of Consumer and Market Insight Head of Policy Policy Manager (N.Ireland) Policy Manager (Wales) Policy Manager Insights Manager Corporate Performance Manager Insights Manager Insights Analyst Insights Manager Insights Manager Customer Insights Manager Customer decisioning manager Policy Manager (Scotland) Policy Manager Head of Proposition & Product Development Plus a Additional temporary resource aligned to business requirements Proposition Manager Proposition Manager Proposition Manager Proposition Manager Proposition Manager

  4. Marketing & Service Delivery Business Unit Marketing & Service Delivery Director Head of Service Delivery Head of Partnership Delivery Head of Corporate Communications Head of Digital Head of Marketing The Strategic Communications Planner also reports to the Marketing and Service Delivery Director

  5. Marketing & Service Delivery Business Unit Marketing & Service Delivery Director Digital MI Analyst Digital Editor Web Channel manager Digital Marketing Manager Digital Editor UX Manager Head of Partnership Delivery Head of Marketing Head of Digital Head of Service Delivery Head of Corporate Communications Strategic Communications Planner Head of Digital Digital Product Manager Campaign Lead Campaign Lead In house Design Executive Partnership marketing lead Designer Digital Marketing Executive Campaign Lead Marketing Executive Head of Marketing

  6. Marketing & Service Delivery Business Unit Marketing & Service Delivery Director Partnership Delivery Manager Partnership Delivery Manager Partnership Delivery Manager Partnership Delivery Manager Partnership Delivery Executive Partnership Delivery Executive Partnership Delivery Executive Head of Marketing Head of Partnership Delivery Head of Corporate Communications Head of Service Delivery Head of Partnership Delivery Head of Corporate Communications Head of Digital Public Relations/ Stakeholder Engagement Manager PR Manager Corporate Comms Manager Corporate Comms Executive Head of Service Delivery Service Delivery Support Manager Performance & Reporting Analyst F2F, Tele & Web Chat Manager F2F,Teleph & Web Chat Executive F2F,Teleph & Web Chat Executive The Strategic Communications Planner also reports to the Marketing and Service Delivery Director QA Executive Training Executive Protocols & Comms Executive QA Executive QA Executive

  7. PMO Manager Customer Delivery Project Manager (3 roles) IT Systems/ Data Manager Lead developer/ team manager Corporate Services Business Unit UK Debt Advice Team (see next page) Corporate Services and UK Debt Advice Programme Director Developer (2 roles) Scrum master/BA Front end developer Head of Procurement Head of HR and complaints management Head of Finance Purchasing, supplier relations and FM Executive Procurement Legal Executive FM/ IT Support Executive Complaints & DPA Executive Cost Accountant HR Executive Finance Executive

  8. PMO Support Policy manager (0.5 role) Researcher (to 31 /12/12) UK Debt Advice Programme (to September 2013) Head of UK Debt advice Programme ( & Channels Delivery Workstream Lead) Corporate Services and UK Debt Advice Programme Director Standards, data and evaluation workstream lead Face to face delivery workstream lead Outbound secondments : Secondee to AiB Face to face delivery Executive