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Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong PowerPoint Presentation
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Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong - PowerPoint PPT Presentation

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Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong
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  1. Final Presentation Tom Lamar, Jaime McCandless, Shane Moon, Vidie Pong

  2. Agenda • Problem Statement • Personas • Solutions • Main Scenarios • Demo • Design Evolution • Lessons Learned

  3. Problem Giving and receiving feedback in college dining halls Why is it so hard? • Customer side: Lack of transparency • Manager side: Unrepresentative opinions

  4. Persona Jaded Jade • Wants to make a difference • Has given up on the current feedback system

  5. Persona Reserved Rebecca • Is very shy • Feels uncomfortablebeing associated with negative feedback

  6. Persona Dietary Restriction Dan • Has a good relationship with the manager • Feels his feedback is representativeand is making a difference

  7. Persona Easy-going Eddie • His opinions do not motivate him to want to effect a change • Doesn't give feedback because it's too much effort

  8. Persona Manager Mike • Wants his customers to be happy • Wants helpful feedback

  9. Solution Feedback Kiosk • Transparency - Shows vote count - Allows customers to rearrange listings - Can see manager comments • Representative Feedback - Collects aggregate feedback

  10. Scenarios

  11. Demo

  12. Final Design Start Done Tap ID Search Today Other Stations Thumbs up/down Specific Item Thumbs up/down Write comments

  13. Design Evolution

  14. Design Evolution

  15. Design Evolution • UI Improvements • Removed ‘Neutral’ state • Thumbs-up and Thumbs-down automatically moves the item to the top • Visual clues for buttons

  16. Design Evolution … … • UI Improvements • Visual clues for scrolling

  17. Design Evolution • UI Improvements • Saved state between screens

  18. Design Evolution • UI Improvements • Added animation when sorting an item

  19. Design Evolution • UI Improvements • Search suggestion • Update search results automatically / dynamically

  20. Design Evolution • UI Improvements • Delete button for comments

  21. Lessons Learned • Importance of looking at Different Stakeholders • Getting transparency right is difficult

  22. Thank you! Any Questions?