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Call Data Analysis

Call Data Analysis. And More. Company Highlights. Developing telecommunication software since 1991 More than 55 qualified people spread across 7 locations in India More than 3000 clients in India comprising of Multinationals, Five-star hotels and large business corporate

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Call Data Analysis

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  1. Call Data Analysis And More

  2. Company Highlights • Developing telecommunication software since 1991 • More than 55 qualified people spread across 7 locations in India • More than 3000 clients in India comprising of Multinationals, Five-star hotels and large business corporate • International Presence – Users in • East Africa (Kenya and Uganda) • Middle East (UAE and Qatar )

  3. Company Highlights • Recognized for delivering reliable, technically competent and user-friendly solutions • Area of specialization demands accuracy and reliability which is achieved using proprietary tools (own scripting languages and libraries) • Quick turnarounds for development / customization • Proven track-record with timely deliverables • Tie-ups with leading PBXs like • SIEMENS - Siemens Ltd. (Business Comm. Division) • AVAYA - Avaya Global Connect Ltd. • NEC - Enkay Telecommunications Pvt. Ltd. • NORTEL - Global TeleSystems Ltd. / 3D Networks

  4. Verticals • Hotels / Motels / Hospitality • Call Centers / Service Providers • Legal • Office Environments

  5. Products for Office • PSwitchView - Telephone Call Analysis Software (SMDR / IP / Auto update) • PProducts - Unattended Fully Automatic Call Analysis Software (PScheduler / PMailer / PBudgeter) • PCoreView - Centralized Call Analysis Software

  6. PSwitchView 1.2 Base Product

  7. PSwitchView Feather • Ideal for small PBXs (up to 16 extensions) • Single key report generation process • CDRs are stored in binary encrypted format • Always ON-SCREEN the last used extension and dialed number • Reports like • Extension-wise Call Details • Trunk-wise Call Details • Easy back-up and restore for daily incremental backups

  8. PSwitchView 1.2 • Suitable for small and medium sized KTS / EPABX systems • Monitors outgoing calls • Reports like • Extension-wise Call Details • Trunk-wise Call Details • Department-wise Call Cost Utilization • Offers reference document for comparing telephone bills received from the service provider • Highlights expensive and long duration calls • Supports reversal / non-reversal phone lines along with duration filters to conclude near-correct call costs

  9. PSwitchView 1.2 • Mask specific destinations or destinations of calls made by few extensions in reports • Preconfigured queries ease report generation process • Safe guards data against accidental breakdown of computer by means of proprietary data management techniques • Exports reports to several popular word processing, database, or spreadsheet formats • Multi-operator billing

  10. Product Suite PBX PreProcess AccuProcess Reports

  11. PSwitchView 5.10 All features of PSwitchView 1.20, and • Identifies official and personal calls • Top 50 Reports • Expensive calls • Long duration calls • Users / destinations / cities / accounts / departments / trunks in terms of cost, or duration, or number of calls • Expensive Destinations (personal / official) • Call billing for consultants, financial institutes, or service organizations where calls are made on behalf of their clients

  12. PSwitchView 5.10 • Project-wise call costs • Smooth integration with third party software. • Online Processed data provided to third party software in HTML / EXCEL / TXT • Use parameters to Customize reports • Maintenance of Local Directory for official numbers • Helps in distinguishing personal / official calls • Segregated by color coding in reports

  13. Informer • A bridge between PSwitchView and the person accountable (eg: supervisor, administrator) for ensuring 24x7 healthy performance of PSwitchView • Informer emails the health status of PSwitchView from time-to-time to the supervisor • Emails all warnings instantly • Factors that affect health of PSwitchView • Data Acquisition • Configuration • Other Warnings

  14. Product Suite PBX PreProcess Supervisor AccuProcess Unhealthy System Reports Informer

  15. Telesoft Presence 34, Corner Market, Millinium Business Centre, Malviya Nagar, New Delhi - 17 Phone: 011-2667 5056/57 Reliance - 9313100534 / 9313058079 B 108, Supermarket, Monghibai Road, Vile-Parle (East), Mumbai - 400 057 Phone: 022-2615 5141, 26132001/02 Fax: 022-2615 4923, Email: telesoft@roltanet.com H.Q. Block L/J, Flat No. 6, Abantika Housing Estate, Kolkata – 700 039 Phone: 033-3438892 Reliance – 9433023439 B Rolling Hills, A-703, Phase – II, Baner Road, Opp. Smart Super Shop PUNE – 45 Phone: 020-27292775 Mobile - 9822059440 B House No. 23-6-6/3, Hari Bowli, Hyderabad – 500 260 Phone: 9391189479 / 9440471112 B Pune L V Business Chamber V Complex,# 2/2, 2nd Main Road, Vinayak Circle Palace, Gutahalli, Bangalore - 560 003 Phone: 080-23314513 Reliance - 9343784236 B Hyderabad Bangalore 26/88, Sixth Cross Street,Trustpuram, Kodambakkam, Chennai – 600 024 Phone: 044=24838702 Reliance - 9382190248 / 9380645999 B H.Q. – Head Quarters B – Branch Office

  16. Thank You

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