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Unity 5.0 Update Consultants Briefing March 30, 2007. Todd Tatum UCBU Product Management. Cisco Unity. Unified Communications System Release 6.0 Cisco Unity 5.0. Cisco Unity: Overview. Voice messaging for Cisco’s Unified Communications Solution – Enterprise and Mid-market customers
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Unity 5.0 UpdateConsultants BriefingMarch 30, 2007 Todd Tatum UCBU Product Management
Cisco Unity Unified Communications System Release 6.0 Cisco Unity 5.0
Cisco Unity: Overview • Voice messaging for Cisco’s Unified Communications Solution – Enterprise and Mid-market customers • Part of a Cisco end-to-end solution • Support Unified Messaging and Voicemail with Integrated Messaging • Also supports mixed UM and VM for users counts under 1500 • Flexible Telephony User Interface • Aids in user population migration • Voicemail Interoperability • Required for legacy voicemail migration • Intelligently route calls to stay in touch no matter where you are
Cisco Unity Core Ohio Elements • Cisco Unity 5.0 • FCS May 31st, 2007 • Key Features: • Speech access • Secure Messaging • IP Phone integration features • Exchange 2007 message store support • Increased port and subscriber scalability
Cisco Unity - Speech Access • Phase I - Unity 5.0 • Natural language commands • “press or say” also supported • Voice recognition support for addressing by name • Phase II - Unity 6.0 (Spring 2008)or sooner through partner • Optimization of directory access for voice addressing of messages • Speech enabled auto attendant Bundled into every UM seatNo per port pricing!
Cisco Unity 5.0: Security improvementsSecure Messaging (SM) Enhancements Built to address the needs of customers or vertical markets that are especially sensitive regarding SOX compliance. • Mitigates risk of having VM in email environment (no impact if forwarded) • Allows strict compliance to retention policies (expired messages can no longer be recovered regardless if saved to folder or desktop) • Message retention policy enforcement mitigates discoverability burden and risk
Cisco Unity 5.0: Cisco IP Phone IntegrationAdding value to the Cisco IPC solution • Message Monitor (Desktop and Remote) • Allows users to listen to messages as they are being left similar to answering machine behavior • Calls can be answered while message is in progress • Dropped call recovery • Enables users to recover in-process messages or return to inbox stack location in the event of an abrupt disconnect from the Cisco Unity serve • Unity Phone View • The message locator feature used to view voicemail message queue on IP Phone display • Users can jump to particular message in inbox, view message header details and play selected messages. • Intended to supplement the PhoneSuite activities currently being developed by IPCBU
Cisco Unity 5.0: System Scalability Improvements • Port scalability-144 ports (MCS-7845) • Unity now a better drop in replacement for legacy Octel 250/350 systems • Inbox/IMAP (4000 total Inbox and/or IMAP) • Will enable wider coverage of users per server and thus increase uptake and available revenue • CUPC 1.2 Support (4000 IMAP connections) • No additional IMAP license required • Number of Supported Integrations increases to 18 per server • Branch office support and multiple IP/TDM integrations per server offer a continued strategic advantage relative to our competitors • Impact on Exchange whitepaper forthcoming
Cisco Unity : Ongoing Focus to Improve theUser Experience • 4.2 Enhancements • Urgent Message Toggle • Efficient message stack navigation • Configurable Message Playback Speed Setting • Streamlined message send/quick message • New Per User TUI Options • Follow me/alternate contact option • 4.0 (5) Enhancements • Alternate extension support • Streamlined system prompts • Deleted item support • Enhanced alternate greetings • Configurable conversation volume/speed
Cisco Unity 5.0 Pricing & Promotions • Unity Inbox ($10) and IMAP ($25) licenses merged into one at $35 and now includes speech access (for non-UM mailboxes) • Competitive Technology Migration Program for Unity • UM: up to $34 credit per MB (up from $12) • VM: up to $16 credit per MB (up from $8) • MB Credits based on what is PURCHASED not traded in • All credits are applied AFTER standard discount Program Available through 7/31/2007
Promotion ImpactExample – Large Insurance Company • 10,689 UM Mailbox Opportunity • UM List Price = $135/MB • Example “Standard” discount = 40% • Normal cost of mailboxes = (10,689 * 135) – 40% = $865,809 • CTMP credit = $34 * 10,689 = $363,428 • New cost = $865,809 - $363,428 = $352,739Effective MB cost = $33/MB Actual credits may vary depending account circumstances
Cisco Unity Connection Ohio System Release: Cisco Unity Connection 2.0
Cisco Unity Connection: Overview • Voice messaging for Cisco’s Unified Communications Solution • Part of a Cisco end-to-end solution • Voice recognition features • Easy control of your messages with natural speech commands • Desktop access to your messages • Play voice messages with your e-mail client or web browser • Call transfer rules • Intelligently route calls to stay in touch no matter where you are • Simple to install, configure and manage • No Microsoft Exchange or AD required
Appliance Platform Unity Connection on the VTG Appliance Platform • Same OS platform as CUCM 6.0 • Same version, same image • Common Platform Services • Common diagnostics, patch management, performance management tools • Co-Resident with CUCM 6.0 • Cisco Unified Communications Manager: Business Edition • Up to 500 mailboxes / IP phones Appliance Platform Consistency makes applications easier to install, configure and manage.
Voice Recognition Enhancements • New Media Control Commands • Pause / Resume • Skip back / Skip forward • Speed up / Slow down • Cisco Unified MeetingPlace Express Integration • Lists your meetings over the phone • Navigate day / time (AM, PM, evening…) • “Join” transfers you to MPE to that Meeting ID Voice controls enable mobile users to manage their messages and now audio conferences as well…
VPIM Networking • Links Unity Connection, Unity and Unity Express systems together • Up to 10 systems in any combination at any sites • Reply to, forward and create messages for subscribers on any networked system Unity Unity Connection Unity Express Now deployable at multi-site, networked customers.
Pricing & Packaging Changes • MCS Server Pricing • Now the same as IPCBU servers !! • Operating System (now on Linux) • No separate OS SKU’s or charges • New ADVANCED USER package • Bundles together IMAP, INBOX, ASR and TTS feature options • Do not need ASR or TTS *ports* !!! Simpler packaging and pricing makes Cisco Unity Connection easier to sell
Questions? Consultant HOTLINE: CiscoCLP@cisco.com