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Induction and Orientation. Have you ever recruited a new starter who you think will be FANTASTIC and before you know it, they are either not working out or worse, they resign on you. Replacement Costs. Direct Costs Termination payouts Advertising Backfilling Training Indirect Costs

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Presentation Transcript
slide2

Have you ever recruited a new starter who you think will be FANTASTIC and before you know it, they are either not working out or worse, they resign on you...

replacement costs
Replacement Costs

Direct Costs

  • Termination payouts
  • Advertising
  • Backfilling
  • Training

Indirect Costs

  • Staff morale
  • Skill and store knowledge
  • Time spent recruiting, retraining, upskilling

Can take a new employee up to 6 months

to get up to full speed

slide5

Reduce Startup Costs

  • Reduce Anxiety
  • Reduce Employee Turnover
  • Save Time for the Manager
  • Develop Realistic Job Expectations
  • Successful and great LiveLife team member!
  • QCPP Requirement
new starter induction program
New Starter Induction Program

Operations Manual – Element 13

slide7

Know what shifts are to be worked

  • Complete and Fax the New Employee Details form to LLC-HR (found under Element 12)
  • Allocate a buddy
  • Who will conduct the different parts of the induction?
  • Plan out what jobs to be allocated – day 1, week 1
  • Organise the uniforms
  • Prepare the locker space
  • Let team know who will be joining them and when
preparation contd
Preparation contd...
  • Think about training requirements

What: S2S3, Products, Tills, Computer Systems/Software, Store layout

When:?

Who by: Pharmacist, Senior PA, Buddy, Rep, LLC

How: Face-to-Face, On-Line, External?

  • Diarise qualifying period check-in dates
  • Agree commencement time for first shift
day 1 general activities
Day 1 – General Activities

Welcome your new starter!

  • Orient to store
  • Complete/follow up all new starter documentation
  • Introduce to ‘buddy’
day 1 general activities1
Day 1 – General Activities
  • WHS
    • Responding to Fire, Fire Extinguishers, Emergency Exits and the Assembly Point
    • Security Procedures
    • Safe Work Procedures
  • Store layout
    • Location of products and tills
  • Skills and Responsibilities tool
    • Provide overview of their key responsibilities

Avoid putting the person straight out on the floor before

covering off these key points

weeks 1 2
Weeks 1-2
  • Induction program split up into 2 weeks
  • Use as a guide
  • Key Points
    • LiveLife Values
    • Operating Procedures
    • On-line Induction
    • LiveLife Rewards
    • CARE
    • Performance Reviews
    • Training Requirements
weeks 1 21
Weeks 1-2

Role and Expectations

  • This is where performance management begins
  • Clearly articulate what is required and your expectations

Set your new starter up for success!

manager induction
Manager Induction

Operations Manual – Element 13

final point
Final point
  • Employer of Choice
  • Important to ensure ALL new employees receive a good induction to your store
  • Helps alleviate the new employee’s anxiety
  • Reinforces confidence that the new employee has made a good choice of their new employer
  • Increases productivity

AND

slide17

Further Assistance: (07) 5474 2166

Fiona Munro – HR Manager

Kristie McCaul – HR Administration

LiveLife Intranet: Printable version available to download from www.livelifepharmacy.com