1 / 23

Effective Communication with Assistive Listening Devices

Learn about using ALDs to assist customers who are deaf or hard-of-hearing. Understand needs, basic facts, misconceptions, tips, and levels of hearing loss to improve communication effectively. Practice sensitivity, courtesy, and shared responsibility for better interaction.

teresastevens
Download Presentation

Effective Communication with Assistive Listening Devices

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. HHS Use of Assistive Listening Devices March 2011

  2. Our Responsibility • Effective Communication • HHS Agreement • Assistive Listening Device (ALD)

  3. In This Training… • Basic Facts • Tips • Instruction

  4. Effective Communication • Auxiliary Aid Plan • Ask • Customer/Companion Communication Assessment and Auxiliary Aid/Service Record form • Single Point-of-Contact • Critical Partner for ALD or Service To best serve our customers and their companions who are deaf and hard-of-hearing , it is important that we all understand their needs

  5. Basic Facts

  6. Basic Facts

  7. Basic Facts

  8. TIPS: Recognition • Visible hearing aid • Strain to hear • Squinting or looking intensely at your face • Leaning in when you speak • Cocking their head to one side • Cupping their palm around their ear • Ask to repeat • Not responding to questions appropriately

  9. TIPS: Misconceptions • Hearing aids restore hearing • People will tell you if they can’t hear you • Speech-reading replaces the need for an interpreter or other accommodation Respect allows you to move beyond stereotypes and deal with the person’s need for communication

  10. TIPS: Levels of Hearing Loss • People don’t necessarily lose hearing in all pitches equally • High or low tones • Background noise

  11. TIPS: Communication • Sensitivity • Courtesy • Common sense • Shared responsibility • Respectfully ask Do whatever works in your situation to help both of you communicate more effectively -Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment

  12. TIPS: Show You Care… • Ask the person how to get his or her attention (tap on shoulder, waving) • Get the person's attention before you speak • Avoid noisy background situations • Be sure that your face can be clearly seen • No objects in your mouth (gum, cigarettes, or food) • Speak clearly and at a moderate pace -Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment

  13. TIPS: Show You Care… • Light sources (windows and artificial lighting) should be on your face and not behind your head • Use facial expressions and gestures • Let your listener know if and when the topic changes • Rephrase don’t repeat -Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment

  14. TIPS: Show You Care… • Don't shout • Talk to not about • Ask for suggestions to improve communication • Encourage questions for clarification • Be patient, positive, and relaxed -Modified from "Deaf & Hearing People: Working Together," National Technical Institute for the Deaf Center, Center on Employment

  15. TIPS: Reducing Background Noise • Indoors away from distracting noises • Meeting room at the end of hallway or less “traffic” • Turn off distractions that you can control • Close the door • Empty rooms with hard walls • Person with a hearing loss should sit with their back against the wall - helps reduce interference

  16. Group Situations and Meetings

  17. What is an Assistive Listening Device (ALD)? • Use with or without hearing aids • Can improve hearing in the presence of background noise, listening on the phone or to television and improve hearing at a distance • Less stress and fatigue • Improved hearing Any type of amplification device that can communicate more effectively

  18. Department ALDs Pocketalker Motiva Personal FM Listening Device

  19. Instructions: Pocketalker • Best for one-to-one • Ear buds or headphones • Amplify sound 10 feet or less • Check and demonstrate • Test for improvement • Return for next use

  20. Instructions: Motiva Personal FM Listening System • Large groups/meetings • Amplifies sound • Transmitter, microphone, receivers, ear buds/headphone • 10 feet or more • Works properly • Test for improvement • Return for next use

  21. Additional Resources DCF Internet: www.dcf.state.fl.us

  22. Summary • Auxiliary Aids Plan • Single Point-of-Contact • ALDs • Effective Communication • Sensitivity, Courtesy and Common Sense • How and when to use ALDs

  23. Congratulations! You have completed the DCF “Use of Assistive Listening Devices” training.

More Related