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Utilising IT to Enable Better Performance

Learn how Croydon Council leveraged IT to improve efficiency, accuracy, and performance in their parking operations. Discover the benefits of performance benchmarking, setting SMART objectives, and automating repetitive tasks.

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Utilising IT to Enable Better Performance

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  1. Utilising IT to Enable Better Performance Zakki Ghauri Parking Development Manager Croydon Council March 2011

  2. Croydon • Croydon covers an area of 87km2 • Croydon has a population of nearly 340,000 and a working population of 160,000 • Largest London borough by population • There are an estimated 13,000 businesses in Croydon • Black Minority Ethnic (BME) communities comprise 36% of Croydon residents • Around 11,500 of Croydon's population are over 80 • There are currently 142,510 properties in the borough

  3. Why IT? • Efficiency • Accuracy

  4. Trident Approach • Performance and Benchmarking • Efficiencies • Improvement of products and services

  5. Performance and Benchmarking • Consistency • Daily, Weekly and Monthly management reports • Automated

  6. Enforcement Summary

  7. Bailiff Repayment

  8. Repayment Rate

  9. Appeals Allowed

  10. CEO Error Rate

  11. Cost per PCN

  12. Targets • SMART Objectives • Specific • Measurable • Achievable • Realistic • Timely

  13. Efficiencies • Mapped out Business Processes • Identified Repetition • Identified Tasks to be Automated/Computerised

  14. Case Study - Removetech

  15. Case Study - Removetech

  16. Summary • Benefits of IT • Efficiency • Performance and Benchmarking • Targets • Efficiencies • Map out Business Processes • Identified Repetition • Identified Tasks to be Automated/Computerised

  17. Questions?

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