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IVR Software Solution to Delight Customers with Self-Service - PowerPoint PPT Presentation


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IVR software solution allows a computer to interact with humans through the use of voice. Automate your customer interaction with ivr system to improve business operations and agent productivity.

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ivr software

IVR Software

IVR Edge is an IVR Software or you can say IVR System that allows a computer to interact with humans through voice commands or input via keyboard. IVR Software helps to handle large call volumes effectively.

The purpose of an IVR Software is to take input, process it and return a result. Today digitally savvy customers want to do it themselves, help them with a robust self service multilevel IVR solution-IVR Edge to elevate the efficiency of your business operations.

+91-11-49605588

feature of ivr software

Feature of IVR Software

  • Easy to use Graphical Design Interface
  • Multiple telephone line support for both Analog & Digital
  • Call transfer to other extensions
  • Multi-Language Support
  • Multi-Level IVRS Technology
  • TTS(Text to Speech)
  • Advanced call screening & call switching options
  • Flow Selection on ANI(Automatic Number Identification
  • Flow Selection on DNIS(Dialed Number Identification Service)

+91-11-49605588

benefits of ivr software

Benefits of IVR Software

  • Enhance customer experience
  • Manage large & unpredictable call volume
  • Be there for customers 24x7
  • Reduce operational cost with self service
  • Decrease customer wait timings
  • Improve customer satisfaction with customized ivrsolution
  • Integration with third party database & applications
  • Play pre-recorded messages on holidays & off hours

+91-11-49605588

industry based usage of ivrs

Industry Based Usage of IVRS

  • Insurance
  • Telecom
  • BPO
  • Education
  • Automobile
  • E-commerce
  • Ambulance Service
  • NGO
  • Teleshopping
  • Financial Institution
  • Real Estate
  • Automobile
  • Travel
  • Radio Taxi Services
  • Healthcare
  • Path Labs
  • Dial 100
  • Banking & Finance

+91-11-49605588

functional based ivr software

Functional Based IVR Software

  • Help desk
  • Lead Generation
  • Telemarketing & Sales
  • Collections
  • Appointment Setting
  • Order Taking / Home Delivery
  • Welcome Call
  • Political Campaigns
  • CSAT / Survey / Market Research

+91-11-49605588

about us

About Us

Teckinfo Solutions Pvt. Ltd. is established in 1995. Teckinfo is a leader for Unified Contact Center Solutions that delivers highly secure and robust Call Center Solutions which includes powerful auto dialer, Intelligent Call Routing, Automatic Call Distribution (ACD), Computer Telephony Integration(CTI), Text to Speech(TTS) for improving the overall customer experience.

Our vision is to use technologywith correct information to help customers for achieving their business goals by providing innovative and advance call center solutions.

+91-11-49605588

teckinfo products

Teckinfo Products

  • Interdialog UCCS – Unified Contact Center Software
  • Interdialog Dialer - Predictive, Preview, Power & Progressive Dialer
  • IVR Edge – IVR Software / IVR System
  • Attivvo – Email Management Software
  • ViaSMS – SMS Based Alert & Query System
  • Galaxy – LMS & Helpdesk Management Software
  • Blazon Pro FIDS – Flight Information Display System
  • Blazon Pro AFAS – Automatic Flight Announcement System
  • Blazon Pro PIDS – Passenger Information Display System
  • Blazon Pro PAS – Passenger Announcement System
  • Blazon Pro IDS – Information Display System
  • Blazon Pro AAS – Automatic Announcement System

+91-11-49605588

contact us

Contact Us

Call

+91-11-49605588

Website

www.teckinfo.com

Email

info@teckinfo.in

Skype

info@teckinfo.com

+91-11-49605588