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If you're having trouble watching movies and TV shows from Prime Video or other streaming services, here are some solutions that may help.
If you receive "Error: 5505/1055" when attempting to stream Prime Video content on your Fire TV Stick, you will need to ensure your country settings are updated to the country you are streaming content from. To update your country settings, please do the following:
It may take up to an hour for the changes to be reflected. You can clear data from the Prime Video app for the changes to appear more quickly.
If you're having trouble watching movies and TV shows from Prime Video, try clearing application data for the Prime Video app.
Tip: Try this step if you're seeing an on-screen error message, including "Error 13."
Clearing application data can also help resolve intermittent playback issues with apps you use to stream movies and TV shows on your Fire TV.
Important: Clearing application data doesn't delete the app itself. But for some apps (including Netflix), you may need to re-enter your account information after clearing app data.
On Fire TV Stick with Voice Remote devices, you can make adjustments by opening the Picture or Display menu for your connected TV. Select the most relevant setting, depending on the options available on your TV. Here are some examples:
Follow the on-screen instructions to make adjustments with your TV remote. You should still see the grey arrows from the Calibrate Display tool--make sure the tips of the arrows are completely visible and touching the edges of your screen.
and Play/Pause Play/Pause Button and next buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.