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TIES Managed Services
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  1. TIES Managed Services TIES Conference 2011

  2. Product Offerings TIES Conference 2011

  3. IT Projects TIES Conference 2011

  4. IT Projects TIES Consulting - Virtual Systems Migrations • VMware, Design and Architect • Microsoft Hyper-V, Design and Architect • Migrate from physical environment to virtual environment P to V • (VMware and MS Hyper-V) • Upgrade virtual environment to new virtual environment versions

  5. IT Projects TIES Consulting - Systems Migrations • Microsoft, Design and Architect • Migrate from old versions of AD to new versions of AD • Migrate from old versions of Exchange to new versions of Exchange • Migrate from Novel eDirectory to Microsoft AD • Migrate from Novell GroupWise to Microsoft Exchange

  6. IT Projects TIES Consulting - Systems Migrations • Novell Design and Architect • Novell Support and Upgrades • Server and SAN hardware upgrades

  7. IT Projects TIES Consulting IT Projects - Network • Network Design and Architect • Network Upgrades • Firewall Upgrades • Wireless Install and Upgrades

  8. IT Projects TIES Project Portal Available • Track Project Status • Seamless two-way communication • When tasks are scheduled • What‘s Due and when • Reduce calls and emails

  9. Emergency Services TIES Conference 2011

  10. Emergency Repair • Emergency Services • Virus Removal • Hardware Repair • Repair Servers • Replace Switches and Configuration • Troubleshoot Wireless Infrastructure

  11. ServiceDesk TIES Conference 2011

  12. Service Desk • Talk to a Real Person • Certified • 7:00 am to 5:00 pm • Answering service after hours • Service Desk

  13. TIES Portal Customer Based Service Desk Ticketing Solution • An Employee Access Portal • gives any employee in your organization the ability to directly submit service requests • Service-Desksoftware • Your internal IT staff can use to create, manage and resolve all of your service issues • Create and escalate Support Requests to TIES Service Desk • Comprehensive service-activity reports • At-a-glance visibility into the entire process • Service Desk

  14. StaffSupport TIES Conference 2011

  15. TIES Consulting Offerings – Staff Support • Staff Supplementation • Project Management • Assessment/Needs Analysis • LAN/WAN/WLAN Design and Implementation and Troubleshooting • Strategic IT Guidance • Backup and Disaster Recovery Strategy • Wireless Solutions and Security • Automating the User Creation in Active Directory • Staff Support

  16. Audits TIES Conference 2011

  17. TIES Consulting Offerings - Audits • Network • Wireless • Server • Security • Staff • Audits

  18. Audits • Audits

  19. Audits • Audits

  20. Audits • Audits

  21. Audits • Audits

  22. ManagedServices TIES Conference 2011

  23. TIES Managed Hosted Environment • Managed Services • Server Hosting • TIES Care • CIO in a Box • Migration Services • From old servers to TIES Hosted Environment

  24. Server Hosting • Managed Services • TIES will maintain server hardware • Linux • Moodle and Drupal Hosting • Hosted Microsoft • Microsoft Active Directory Servers • Microsoft Active Directory Services • Exchange • Built in redundancy • Vastly improve uptime

  25. Some Reasons to upgrade Server hardware • Managed Services • Current servers may be out of warranty • Extending warranty can be expensive • Servers may be over 3 years old • Long term outages could happen if server Hardware fails • Parts may not be readily available for existing servers • No redundancy for server outage

  26. TIES Care Services • Managed Services • 24x7x365 Remote Monitoring and Management • 8x5 Help Desk remediation • Patch Management • Only tested applicable patches • Automatic Quarterly Reporting

  27. Hosted At TIES Data Center • Managed Services • Remote Backup • Email Archiving • Web Content Filtering • Spam Filtering

  28. Remote backup solution • Managed Services • Microsoft • Linux Servers • Apple Servers • File recovery tested and monitored • Offsite storage at TIES facilities

  29. Email archive • Managed Services • 3 year archive of email • Searchable • Confidential

  30. Firewall management • Managed Services • Hosted at TIES • Remote Management • Patch IOS • Setup NATs • Backup configuration

  31. Introductions • Managed Services • Mark Gamelin 651.999.6220 • TIES Consulting Systems Manager • Mark.Gamelin@Ties.K12.mn.us • Jeff Carstensen 651.999.6215 • TIES Account Manager • jeff.carstensen@ties.k12.mn.us • Mike Gibbons 651.999.6228 • TIES Systems Consultant • Michael.Gibbons@Ties.K12.mn.us • Mike Ockenga 651-999-6219 • Operations Manager • Mike.ockenga@ties.k12.mn.us

  32. smarTIES Booth (Greenway) • Sign up for 15 session on any IT topic • 2:00 pm to 4:00 pm Today • 9:00 am to 11:00 am Tuesday • 2:00 pm to 4:00 pm Tuesday • Free to conference attendees

  33. Give Away • Managed Services • Free Standard Microsoft Active Directory Assessment

  34. Questions: • Managed Services