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TIES Managed Services. TIES Conference 2011. Product Offerings TIES Conference 2011. IT Projects TIES Conference 2011. IT Projects. TIES Consulting - Virtual Systems Migrations. VMware, Design and Architect Microsoft Hyper-V, Design and Architect

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TIES Managed Services


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ties managed services
TIES Managed Services

TIES Conference 2011

product offerings ties conference 2011
Product Offerings

TIES Conference 2011

it projects ties conference 2011
IT Projects

TIES Conference 2011

ties consulting virtual systems migrations

IT Projects

TIES Consulting - Virtual Systems Migrations
  • VMware, Design and Architect
  • Microsoft Hyper-V, Design and Architect
  • Migrate from physical environment to virtual environment P to V
    • (VMware and MS Hyper-V)
  • Upgrade virtual environment to new virtual environment versions
ties consulting systems migrations

IT Projects

TIES Consulting - Systems Migrations
  • Microsoft, Design and Architect
  • Migrate from old versions of AD to new versions of AD
  • Migrate from old versions of Exchange to new versions of Exchange
  • Migrate from Novel eDirectory to Microsoft AD
  • Migrate from Novell GroupWise to Microsoft Exchange
ties consulting systems migrations1

IT Projects

TIES Consulting - Systems Migrations
  • Novell Design and Architect
  • Novell Support and Upgrades
  • Server and SAN hardware upgrades
ties consulting it projects network

IT Projects

TIES Consulting IT Projects - Network
  • Network Design and Architect
  • Network Upgrades
  • Firewall Upgrades
  • Wireless Install and Upgrades
ties project portal available

IT Projects

TIES Project Portal Available
  • Track Project Status
    • Seamless two-way communication
    • When tasks are scheduled
    • What‘s Due and when
    • Reduce calls and emails
emergency services ties conference 2011
Emergency Services

TIES Conference 2011

emergency repair
Emergency Repair
  • Emergency Services
  • Virus Removal
  • Hardware Repair
  • Repair Servers
  • Replace Switches and Configuration
  • Troubleshoot Wireless Infrastructure
service desk ties conference 2011
ServiceDesk

TIES Conference 2011

service desk
Service Desk
  • Talk to a Real Person
  • Certified
  • 7:00 am to 5:00 pm
  • Answering service after hours
  • Service Desk
ties portal customer based service desk ticketing solution
TIES Portal Customer Based Service Desk Ticketing Solution
  • An Employee Access Portal
    • gives any employee in your organization the ability to directly submit service requests
  • Service-Desksoftware
    • Your internal IT staff can use to create, manage and resolve all of your service issues
  • Create and escalate Support Requests to TIES Service Desk
  • Comprehensive service-activity reports
    • At-a-glance visibility into the entire process
  • Service Desk
staff support ties conference 2011
StaffSupport

TIES Conference 2011

ties consulting offerings staff support
TIES Consulting Offerings – Staff Support
  • Staff Supplementation
  • Project Management
  • Assessment/Needs Analysis
  • LAN/WAN/WLAN Design and Implementation and Troubleshooting
  • Strategic IT Guidance
  • Backup and Disaster Recovery Strategy
  • Wireless Solutions and Security
  • Automating the User Creation in Active Directory
  • Staff Support
audits ties conference 2011
Audits

TIES Conference 2011

ties consulting offerings audits
TIES Consulting Offerings - Audits
  • Network
  • Wireless
  • Server
  • Security
  • Staff
  • Audits
audits
Audits
  • Audits
audits1
Audits
  • Audits
audits2
Audits
  • Audits
audits3
Audits
  • Audits
managed services ties conference 2011
ManagedServices

TIES Conference 2011

ties managed hosted environment
TIES Managed Hosted Environment
  • Managed Services
  • Server Hosting
  • TIES Care
  • CIO in a Box
  • Migration Services
    • From old servers to TIES Hosted Environment
server hosting
Server Hosting
  • Managed Services
  • TIES will maintain server hardware
    • Linux
      • Moodle and Drupal Hosting
    • Hosted Microsoft
      • Microsoft Active Directory Servers
      • Microsoft Active Directory Services
        • Exchange
    • Built in redundancy
    • Vastly improve uptime
some reasons to upgrade server hardware
Some Reasons to upgrade Server hardware
  • Managed Services
  • Current servers may be out of warranty
  • Extending warranty can be expensive
  • Servers may be over 3 years old
  • Long term outages could happen if server Hardware fails
  • Parts may not be readily available for existing servers
  • No redundancy for server outage
ties care services
TIES Care Services
  • Managed Services
  • 24x7x365 Remote Monitoring and Management
    • 8x5 Help Desk remediation
  • Patch Management
    • Only tested applicable patches
  • Automatic Quarterly Reporting
hosted at ties data center
Hosted At TIES Data Center
  • Managed Services
  • Remote Backup
  • Email Archiving
  • Web Content Filtering
  • Spam Filtering
remote backup solution
Remote backup solution
  • Managed Services
  • Microsoft
  • Linux Servers
  • Apple Servers
  • File recovery tested and monitored
  • Offsite storage at TIES facilities
email archive
Email archive
  • Managed Services
  • 3 year archive of email
  • Searchable
  • Confidential
firewall management
Firewall management
  • Managed Services
  • Hosted at TIES
  • Remote Management
  • Patch IOS
  • Setup NATs
  • Backup configuration
introductions
Introductions
  • Managed Services
  • Mark Gamelin 651.999.6220
    • TIES Consulting Systems Manager
    • Mark.Gamelin@Ties.K12.mn.us
  • Jeff Carstensen 651.999.6215
    • TIES Account Manager
    • jeff.carstensen@ties.k12.mn.us
  • Mike Gibbons 651.999.6228
    • TIES Systems Consultant
    • Michael.Gibbons@Ties.K12.mn.us
  • Mike Ockenga 651-999-6219
    • Operations Manager
    • Mike.ockenga@ties.k12.mn.us
smarties booth greenway
smarTIES Booth (Greenway)
  • Sign up for 15 session on any IT topic
  • 2:00 pm to 4:00 pm Today
  • 9:00 am to 11:00 am Tuesday
  • 2:00 pm to 4:00 pm Tuesday
  • Free to conference attendees
give away
Give Away
  • Managed Services
  • Free Standard Microsoft Active Directory Assessment
questions
Questions:
  • Managed Services