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DIES ASEAN- QA Training Workshop on External Quality Assurance Manila

How to carry out interviews effectively?. DIES ASEAN- QA Training Workshop on External Quality Assurance Manila 16 th – 19 th of October 2012. Methodology of questions • Qualitative questions (how, which way,...) • Clear questions • Questions supporting given information

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DIES ASEAN- QA Training Workshop on External Quality Assurance Manila

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  1. How to carry out interviews effectively? DIES ASEAN- QA Training Workshop on External Quality Assurance Manila 16th – 19th of October 2012

  2. Methodology of questions • Qualitative questions (how, which way,...) • Clear questions • Questions supporting given information • Review and revise information given in the SAR • Review strong sides and issues for improvement („There is always room for improvement...“)

  3. Methodology of questions • Address same questions to different groups – Repeat them to hear different opinions • Factual information – Look for facts (Who? When? How?) • Examples – (“tell us more”, “explain, please”, etc.)

  4. Methodology of questions • Avoid tendentious questions or suggestions („Don‘t you think that...“) • Avoid giving your institution/programme as an example („We would always...“) • Avoid direct contact with HEI representatives until there is no final decision by the respective body

  5. Interview partner Interviews to be carried out with – HEIs management – Programme management – Faculty (fulltime; part time) – Service staff – Students – Graduates

  6. Interview to be carried out with HEIs management • Positioning of the programme within the overall strategy of the HEI • Source of evidence

  7. Interview to be carried out with Programme management • Sources of evidence for each relevant criterion (based on the description in SAR)

  8. Interview to be carried out with faculty • Hiring procedures/criteria • Involvement in programme developing • Involvement in module description • Assessments: LO oriented? Source of evidence? • Which (joint) grading system existing? • Didactic methods • Reaction procedures on students‘ feedback • Internal coordination/cooperation • Distribution of marks • Reachability for students

  9. Interview to be carried out service staff • Services offered • Demand of services

  10. Interview to be carried out with students • Admission procedures/transparency • Assessments regulations/transparency • Substitutional offers for minorities • Programme manageably within time provided • Reaction on students‘ feedbacks • Equipment sufficient • Faculty reachable • Services sufficient • Room for improvement

  11. Interview to be carried out with graduates Interview to be carried out with graduates • Benefit from the programme • Expectations met • Room for improvement

  12. Thank you for your attention! Your suggestions, questions and comments, please! FIBAA--‐ Foundation for International Business Administration Accreditation Berliner Freiheit 20–24 D--‐53111 Bonn/Germany E--‐Mail: info@fibaa.org

  13. Photo Credits: http://www.frca.co.uk/SectionContents.aspx?sectionid=237 http://tppnotforprofit.blogspot.com/2011/06/6-common-interview-mistakes-employers.html http://medixstaffingsolutions.blogspot.com/2011/07/and-you-thought-your-interview-was.html http://blog.surveymonkey.com/blog/2011/12/05/what-survey-questions-are-asked-most-often/ http://pjsaunders.blogspot.com/2012/06/twenty-questions-atheists-struggle-to.html http://jeffhurtblog.com/2010/08/02/asking-right-questions/ http://www.tecbird.com/2011/12/1-8-billion-questions-later-chacha-has-evolved-past-text-message-roots/ http://www.resumark.com/blog/linda/ten-tough-interview-questions-%E2%80%93-part-2/ http://www.toprankblog.com/2009/09/pr-agency-seo-social-media-savvy/ http://www.job-application-and-interview-advice.com/job-interview-questions-and-answers.html http://www.dontgetcaught.biz/2011/10/media-interview-smarts-how-to-stop.html http://www.ehow.com/info_8506308_magnifying-uses-kind-convex-lens.html

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