Campus Report 2012

1. Campus Report 2012 Ipsos Training Center

2. Main Achievements During 2012, the Ipsos Training Center (ITC) reached the following main achievements: • Former Synovate employees were welcomed to our e-learning platform without any major issues reported: • A 56% growth in employee accounts • A 133% growth in course registrations • Update of the contents of the products’ training courses to match the new Ipsos’ offer: • 49 new products’ courses (mainly Marketing, Loyalty, Operations, IOTX and Social Spaces driven) • Running the Marketing School in 7 different locations and significantly increasing the number of attendees being certified • Hosting 211 webinars for the different WSBLs to shorten the transition process and help all employees get familiar with the new products and methodologies and to know who is who in this Better Ipsos • Developing a PROGRAM feature in the ITC campus enabling the grouping of courses and case studies under a common umbrella and defining which are mandatory and which are optional • Improving our management and softskills training offer by launching 11 new titles, 4 of which in refer to Project Management • Created a Learning & Development Board within Ipsos, made up of 7 L&D people from different regions and countries We were able to manage this growth without increasing our ITC staff

3. Courses Offered Number of courses available as at December 31st, under each category: Ourofferalsoincludes 114 webinarrecordingsforemployees and 4 forclients

4. Employees’ e-Campus usage • The e-Campus is currently being used in 78 countries out of the 85 in which Ipsos operates. • Seven countries are not currently using the Campus: • Albania • Algeria • Ivory Coast • Kazakhastan • Kosovo • Montenegro • Qatar

5. Employees’ e-Campus usage Course Registrations per region

6. Employees’ e-Campus usage These charts show the ITC campus activity during 2012, considering the number of registrations for courses, regardless of completion.

7. Country Top 5 – Completion Rate Singapore: 73,10% Taiwan: 72,89% Indonesia: 72,39% Hong Kong: 72,02% Philippines: 71,41% Congratulationsto Asia!!!

8. Level of Completion The following chart shows the completion level of the courses in which employees enrolled during 2012. Unstarted: courses assigned but still pending to start Started: course not finished yet Completed: exam not passed yet Passed: exam successfully completed / certificate has been issued

9. Average of courses taken in 2012 per employee with activity in the campus during the same period of time Average of Courses taken in 2012 Average of courses taken in 2012 per employee with an account created in the campus

10. Employees with activity in the campus during 2012 over Ipsos Headcount as at Dec 31st, 2012 Penetration Rate Employees with an account created in the campus over Ipsos Headcount as at Dec 31st, 2012

11. Next Year’s Challenges • Launch ASI Newcomers training program, reflecting the new ASI Portfolio (including case studies as additional training methodologies) • Launch Loyalty Legion training program • Update the contents of our products’ training courses to accompany Ipsos’s offer • Evaluate the feasibility of turning the platform into a social environment with incremental interaction • Complete the Process Training Program • Complete the Social Spaces Training Offer • Improve Clients offer through the ITC • Increase the Management & Softskills training offer in the ITC • Develop the initial layers of The Better Leaders Academy • Communicate the L&D Philosophy and ensure this becomes part of the Ipsosculture • Develop and implement the CEO’s School (f2f training)

12. Thank you!