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The Analytical Mindset: Decision Making Part 2. OS608 November 13, 2006 Fisher. Agenda. Biases in decision making The “illusion of objectivity” Obtaining input from afar – pros and cons of using knowledge management systems in decision making Mid-course feedback. Sources of Bias.

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  • Biases in decision making
    • The “illusion of objectivity”
  • Obtaining input from afar – pros and cons of using knowledge management systems in decision making
  • Mid-course feedback
sources of bias
Sources of Bias
  • Implicit prejudice
  • Favoring own group
  • Conflict of interest
  • Overclaiming credit
gm s winning with integrity
GM’s “Winning with Integrity”
  • Outlines expected behaviors for employees and board members
  • Covers many areas of behavior
    • Fair treatment and respect
    • Property use
    • Accepting gifts from suppliers/vendors
    • Environmental principles
    • Conflict of interest

Retrieved from

in class writing
In-class writing
  • Do you agree with the authors’ contention that a biased decision is unethical? Why or why not?
counteracting biases
Counteracting biases
  • “Unpacking” the decision process – consider the whole situation, not just self (removing the ego again!)
  • Experience different environments to counteract stereotypes
  • Eliminate mental shortcuts
    • “your intuition is prone to implicit prejudice” (p. 7)
groups and decision making
Groups and Decision Making
  • One goal of including the perspectives of many people in a decision is to minimize biases
  • Relying on personal network can introduce biases (as suggested by Banaji, et al)
  • KM systems are one way to potentially enhance decision making
knowledge mgmt systems
Knowledge Mgmt Systems
  • How do formal KM systems improve decision making?
  • What additional biases might be introduced with KM systems?
another km type application
Another KM-type application
  • IBM’s labor resource management system (Professional Marketplace)
  • Database of skills, experience, and location; will include 180,000 professional services employees worldwide
  • Used to select employees to staff projects
temporary changes in office hours
Temporary changes in office hours
  • Nov. 13 and 20: Job candidates in town.
    • Office hours cancelled
    • New office hours on Tuesday Nov. 14 from 1-2:30
  • Nov 16: Office hours cancelled
for wednesday
For Wednesday
  • Moving on to the Collaborative Mindset
    • Review 'Managing Relationships' section of Gosling and Mintzberg
    • Starting with issues related to the employee’s relationship with the organization. Read:
      • Rousseau (2004). Psychological contracts in the workplace: Understanding the ties that motivate.
      • Lewis (2005). Fostering a Loyal Workforce at Trader Joe's.
mid course feedback
Mid-course feedback
  • What do you like about the class so far? What should we keep doing?
  • What should we change?
  • Feedback should be anonymous.