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Converged Communications Platform. Helping People Around the World Connect, Communicate & Collaborate. Agenda. Company Overview Market Trends Business Solutions System Overview Growth Applications in the Market Additional System Applications Summary. eOn Communications.

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Helping people around the world connect communicate collaborate

Converged Communications Platform

Helping People Around the World

Connect, Communicate & Collaborate


  • Company Overview

  • Market Trends

  • Business Solutions

  • System Overview

  • Growth Applications in the Market

  • Additional System Applications

  • Summary

Eon communications
eOn Communications

  • eOn Communications Corporation

    • Over 100 years experience in developing innovative telecommunications products

    • Global communications solutions provider

  • Quality products

  • Made in U.S.A.

  • On-site support for our customers

  • Offer a comprehensive portfolio to a large and varied customer base:

  • Retail

  • Education

  • Healthcare

  • Distribution

  • Government

  • Contact Centers

  • Service Bureaus

  • E911 Centers

  • Sporting Venues

Eon vision
eOn Vision

  • Provide solutions that drive market direction, exceed expectations and create sustainable competitive advantages

  • Deliver integrated voice, video and data solution to each community of interest within your extended enterprise

  • Tear down geographic business barriers

  • Help differentiate your company as a market leader and drive your shareholder value through lower infrastructure costs

  • Reward your employees with increased efficiency and flexibility and make it easier for your corporate users to drive your process improvements

  • Make communications simple!

Market trends
Market Trends

  • Out of 135 Million American workers surveyed…*

    • 45 million worked from home, 24 million from a client’s or customer’s place of business, 20 million worked from their car, 16 million worked while on vacation, 15 million at an outdoor location, 8 million on a train or airplane

  • Almost all large firms have multiple locations

    • As do 6 out of 7 medium-sized firms**

  • 400 million users of Microsoft Office each day

    • Over 120 million Exchange / Outlook users***

* Dieringer American Interactive

** IDC Consumer Survey – The US Remote Office / Branch Office Opportunity

*** Bill Gates, Microsoft, Real-Time Collaboration Web Conference

Business pressure points
Business Pressure Points

  • Business of all sizes are facing many pressures

  • Increasing demand for new solutions

  • Solutions must be enterprise class, yet affordable and easy to implement and use

Distributed Workforce

Increasing Mobility

Demanding Customers

Hungry Competitors

Technology Expertise


Lower operation costs

Cost-effectively deliver communications

to remote offices and mobile workers by

integrating your voice and data network

Improve customer service

and worker productivity

Make your employees more accessible

and improve customer service by using

new, flexible communications


Protect technology investments

Reduce upgrade costs by implementing

standards-based network solutions that

easily allow you to migrate to next-

generation technologies

Secure data and the network

Increase productivity, enhance

collaboration and improve

communications with secure network

access for remote & mobile workers

eOn Understands Your Business Challenges

Eon communications business solutions

eOn Communications Business Solutions

Millennium Converged Communications Platform

Millennium applications
Millennium Applications

  • Enables enterprises to implement IP based solutions

  • Reduces network costs

  • Enhances mobility flexibility

  • Strengthens business wide communication / collaboration

  • Drives cost reduction

  • Increases user efficiencies

Millennium applications gateway
Millennium Applications Gateway

  • Legacy PBX Gateway



  • CTI Applications

  • CSTA

  • TAPI



  • IP/PSTN Gateway

  • SIP Trunking

  • T1 / PRI / Analog Trunks

  • Unified Messaging

  • IP Voice Mail

  • Collaboration

  • Teleworking

  • Mobile Extension

Applications & Services Gateway

  • Flexible Architecture

  • Integration with existing data infrastructures

Contact Center & Attendant


  • Mobility Solutions

  • WiFi / DECT IP

Business attributes and benefits



Business Attributes and Benefits

Reduce costs through intelligent evolution of existing infrastructure to “IP enable” your network

Connects to any legacy network

Easy management, flexible architecture, easy growth from single platform

One system for multiple applications

Strengthen business wide communications

Ties together distributed enterprises, partners, suppliers through a simple, centrally managed system

Enabler of mobility and teleworker solutions

Enhance mobile productivity

Solution overview
Solution Overview





PRI / T1 / Analog Trunks

SIP Trunks & IP Networking

Xlite SIP


6032D / 6022D

WiFi Phones

Outlook Contact

Management – call control

4020A / 4010A

7032IP / 7022IP



System Overview


  • Extremely flexible IP-PBX

  • Superior price/performance ratio

  • Ability to customize applications around customer needs

  • Guarantee against obsolescence

  • Graceful upgrade plan

  • Easy & inexpensive software upgrades

  • Standard bundled software

  • Modular growth pattern

  • No hidden costs to expand shelves or port size

  • Never a “forklift” upgrade

  • All components compatible from 128 to 1024 ports


  • IP connectivity

  • ISDN connectivity

  • Circuit switched or nailed up data connectivity

  • Global applications - international operability

  • Multi-site networking

  • Integrated ACD

  • Minimal spare parts

  • Universal analog interface card

  • Enhanced integration with voice messaging systems

  • WiFi wireless solution

Millennium hardware design
Millennium Hardware Design

  • Universal port oriented

  • No limitations to hardware combinations

  • Low power consumption makes it extremely economical to maintain for battery back-up and UPS

  • Distributed microprocessor technology disseminates processing duties among all line cards and telephones

Millennium system architecture
Millennium System Architecture

  • IP-enabled at a pace that’s right for your business

  • Fully universal ports - any slot will accept any type of card for either IP, digital or analog stations or lines

  • System is non-blocking with consistent speech quality

  • MTBF statistics averaging over 12 years

  • Handles traffic volumes up to 40,000 BHCC per hour

  • System has been “rugedized” to adapt to severe environmental conditions that exist in shipboard applications

Millennium administration

Extensive management, security and cost control features including:

Station monitoring

Station and trunk COS and profiles

Traffic measurement and reporting

Trunk problem tagging

Variable system timers

CAT5 or 2-Wire cabling options

Station message detail recording (SMDR)

Automatic station relocation

Time of day restrictions

Remote maintenance

IP telephone configuration via web browser

Feature access control

Call duration timer

Millennium Administration

Modular design
Modular Design including:

  • Offers tremendous expansion capabilities so that the system continues to meet overall communication needs as your business evolves

  • Grows up to 1024 ports in a building block configuration

  • The system consists of two basic cabinet configurations:

    • 8-slot cabinet

      • Provides eight 16-port card slots for a total of 128 available ports.

      • Cabinet may be expanded by adding two 4-slot expansion cabinets for a total of 256 ports, creating a full shelf.

    • 16-slot cabinet

      • Provides 16 card slots for a total of 256 available ports

      • 16-slot system may be expanded further by stacking up to three additional cabinets for a total of four 16-slot cabinets with a capacity of 1,024 ports.

Millennium cabinets
Millennium Cabinets including:

8 Slot Cabinet - 128 Ports

16 Slot Cabinet - 256 Ports

Millennium expansion
Millennium Expansion including:

Building block design makes it easy to expand the system up to 4 16-slot shelves (1024 ports)

Millennium rack mount version
Millennium Rack Mount Version including:

  • 8-slot cabinets fit in a 19” Rack

  • Additional components required:

    • Shelf Extender Card

    • Dual Shelf Backplane

    • P.S. Blank Panel

  • 256-Port Rack Mount Package

    • Includes two 128-port cabinets, SCII, CS, 400W PS, two Rack Mount Kits, Shelf Extender Card, Dual Shelf Backplane, P.S. Blank Panel, Tech Manual, Modem, Memory Board

System equipment
System Equipment including:

  • 200W - 8 slot

  • 400W - 16 slot

  • Ring generator circuit supplies ringing and message waiting lamp current for analog station circuits, such as single line telephones

  • Battery backup trickle charge

System Controller II

controls system operation

Common Services controls system maintenance and general services


Master and Slave Concentrator Cards

required in applications that have more than 256 ports.

Millennium interface cards
Millennium Interface Cards including:

  • 2-Wire Digital Station Card (2WDSC)

    • Interface to eNterprise Digital Telephones

    • Supports 16 telephones

    • Wiring distance advantages

      • Telephone line powered—up to 9,000 ft versus 3,000 ft with four wire

      • Telephone auxiliary powered—up to 12,000 ft

    • In a campus environment, a telephone can be extended to another on-site location as long as the proper line power surge protection is used.

Millennium interface cards1
Millennium Interface Cards including:

  • Analog Line Card (ALC)

    • Handles all analog needs and is programmable on a per port basis (16 ports per card)

      • SLP Baby Board: analog station or DID trunk

      • Trunk Baby Board: loop start/ground start/TIE trunks

      • ICLID Baby Board: incoming Caller ID for local trunks

      • Metering Trunk Baby Board: supports loop start & ground-start trunks arranged for meter pulse detection; used in international applications

      • Metering Pulse Detector Baby Board: required in conjunction w/Metering Trunk Baby Board to detect 12 kHz or 15 kHz meter pulses

      • 900 Ohm Trunk Baby Board: supports 900 Ohm impedance trunks used in some international markets

Millennium interface cards2
Millennium Interface Cards including:

  • IPConnect Services Card (IPSC)

    • Supports up to 32 Session Initiation Protocol (SIP) devices, any combination of:

      • Desktop IP phones

      • SIP softphones

      • IP networking trunks

      • IP messaging ports

      • IP wireless phones

    • Provides 100% non-blocking voice communications between IP phones, wireless phones, digital phones, analog phones, as well as IP, digital and analog trunks.

    • Supports NAT (Network Address Translation) traversal methods of Port Forwarding and STUN (Simple Traversal of UDP through NATs)

    • Provides web-based remote management and configuration

Ipconnect services card continued
IPConnect Services Card including:(continued)

  • Built-in support for G.711, G.723.1 and G.729 A/B codecs for improved voice compression and bandwidth over the IP network

  • Built-in support for Quality of Service (QoS) – DiffServ

    • DiffServ identifies voice packets as having a higher priority. Ensures voice connections are not delayed or dropped due to interference from lower priority data traffic.

      • G.729a compresses Voice packets down to 8k; with the IP header it corresponds to approx. 13k over the WAN

      • G.723.1 compresses Voice packets down to 6.3k; with the IP header it corresponds to approx. 10k over the WAN

      • 64k leased line = 6 simultaneous calls using G.723.1 or 4 calls using G.729a

      • 128k leased line = 12 simultaneous calls using G.723.1 or 9 calls using G.729a

      • Important Note: It is important that all devices involved in passing the voice packets support 'DiffServ' to guarantee Quality of Service (QoS)

Millennium interface cards3
Millennium Interface Cards including:

  • Digital Trunking

    • Millennium supports bit oriented & ISDN Primary Rate (PRI) signaling protocols

    • Switch can use PRI for basic voice and data calls, over switched or dedicated trunks (B-channel trunks)

    • PRI trunks can be either T1 or E1

    • Interface cards supported:

      • T1/ISDN PRI Card

      • E1/ISDN PRI Card

      • System Clock III

        • Supports T1s and E1s, even when both cards are installed in the same system

        • Mounts on the Common Services Card and is the system T1 or E1 master clock

        • Automatically detects the clock source or allows you to assign it

Millennium interface cards4
Millennium Interface Cards including:

  • T1/ISDN PRI Card

    • Supports 1.544 Mbps interface capability with a 24-channel T1 trunk span w/channel-associated and ISDN signaling

    • System supports up to 32 T1/ISDN PRI Cards

    • Supports a mixture of ISDN and non-ISDN applications (i.e. INWATS and OUTWATS trunks can be programmed for ISDN signaling, while tie trunks on the same span line could use E&M signaling)

    • Installs in any odd-numbered card slot

    • 16 ports on the T1 Card and the first 8 ports of the card to its right are dedicated for T1 support

Millennium interface cards5
Millennium Interface Cards including:

  • E1/ISDN PRI Card

    • Provides 2.048 Mbps with a 32-channel European standard E1 line

    • Available in 2 variants:

      • 120 ohm interface

      • 75 ohm interface

    • Installs in any odd-numbered card slot

    • Millennium supports T1 and E1 cards in the same system

Various signaling formats supported
Various Signaling Formats Supported including:

  • EIA/TIA464-B standard defines:

    • loop-start trunks

    • ground-start trunks

    • E&M trunks - wink start, delay dial or immediate start

  • System supports both T1/E1 trunk side and T1/E1 station side signaling types

  • ISDN PRI trunk signaling for voice and data calls

  • Numerous variants of non-ISDN signaling protocols used internationally

  • Isdn primary rate
    ISDN Primary Rate including:

    • Millennium supports the following protocol variants:

      • DMS-100

      • 4ESS

      • DMS-250

      • National ISDN

      • NET5 (a.k.a. ETSI or Euro-ISDN)

      • VN4 - French national PRI variant

      • Australian Macrolink ISDN PRI

      • Q.SIG - Recommended protocol for networking multiple Millennium systems and the worldwide standard for connecting multiple vendor PBXs in private networks using ISDN

    International including:

    • Millennium supports many digital trunk signaling system variants, with standards specified by ITU-T (CCITT)

      • R1 Modified Signaling

      • Russian Signaling System

      • Q.421 R2 Signaling

      • Switch supports R2 variants for several countries including:


    Saudi Arabia







    Enterprise series ip telephones
    eNterprise Series IP Telephones including:

    Model 7032IP is a sophisticated and flexible feature phone – perfect for executives, office managers, administrative assistants and active employees who make and receive a high volume of calls.

    • 2 x 20 backlit display

    • 12 feature keys

    • 20 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2 Ethernet ports

    • Headset jack support

    Model 7022IP delivers the power and cost efficiencies of VoIP for office professionals with moderate telephone use.

    • 2 x 20 backlit display

    • 12 feature keys

    • 10 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2 Ethernet ports

    • Headset jack

    Enterprise series ip telephone features
    eNterprise Series IP Telephone Features including:

    Flexible Display

    Adjustable contrast and backlit display supports viewing in a wide range of user environments. Display provides call duration timer, calling party information and keeps a log to show who called while away from your desk.

    Visual Notification

    Message-waiting and ring indicator lamp provides visual notification of incoming calls and messages.

    Programmable Feature Keys

    One-button access to line appearances, speed dials and features you frequently want to access.

    Integrated Headset Jack

    A built-in headset jack eliminates the need for a separate amplifier box and, in turn, reduces costs and desktop clutter.

    Function Keys

    Easy access to call handling features including Hold, Forward, Transfer, Cancel, Release, Message, Speaker, Mute/Music and Menu

    Acoustic Control

    Rocker bar design provides fingertip control of speaker, handset, headset, music and ringer volumes as well as access to menu options.

    High Quality Speakerphone

    Full duplex speakerphone delivers high-quality, crystal clear communications for handsfree calls, paging and group listening.


    Enterprise series ip telephone features1

    SIP Based including:— support for Session Initiation Protocol means phones can be anywhere the IT infrastructure goes, including headquarters, branch locations and home offices

    Simplified Management — Dynamic IP addressing means phones can be relocated quickly and easily without a technician or IT support

    Mulitple Power Options — including support for power over Ethernet IEEE 802.3af technology

    Simple Wiring — phones connect to IP network using 10/100 base T Ethernet LAN connection. Each contain a built-in Ethernet switch and additional LAN port

    eNterprise Series IP Telephone Features

    Enterprise series ip telephone features2
    eNterprise Series IP Telephone Features including:

    • Excellent Voice Quality — voice compression codecs optimize bandwidth and audio quality

    • Future Proofed — new features can be easily added via downloaded software and firmware

    • Programmable Feature Keys — optional 10 or 20 keys for customized access to advanced calling features

    • Optional Button Expansion Module — expands up to 192 programmable feature keys

    7032IP + 2 Button Expansion Modules (BEM)

    Enterprise digital analog telephones
    eNterprise Digital & Analog Telephones including:

    eNterprise 6022D

    • 2 x 20 backlit display

    • 12 feature keys

    • 10 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2-wire cabling

    • Headset jack

    eNterprise 4010 Analog

    • 1-line

    • 3-line display

    • Caller ID support

    • 10 memory keys

    • Data port

    • Speakerphone

    • Message alert indicator

    eNterprise 6032D

    • 2 x 20 backlit display

    • 12 feature keys

    • 20 programmable keys

    • Speakerphone

    • Message waiting indicator

    • 2-wire cabling

    • Headset jack support

    eNterprise 4020 Analog

    • 2 lines

    • 3-line display

    • Caller ID support

    • 10 memory keys

    • Data port

    • Speakerphone

    • Message alert indicator

    Growth applications in the marketplace

    Growth Applications in the Marketplace including:


    Unified Messaging



    Teleworking including:

    • The business drivers associated with this technology are:

      • Employees wanting full feature connectivity while traveling

      • Employees who are required to work from home temporarily

      • Companies wishing to reduce real-estate expenses, take advantages of lower labor costs in an alternate location and/or improve employee satisfaction

      • Companies wishing to reduce long-distance charges to and from remote branch offices and telecommuting employees

      • Companies wishing to add resources flexibility to contact center environments

    Business benefits
    Business Benefits including:

    • Hard cost savings can be seen in the areas of:

      • Real estate

      • Infrastructure requirements

      • Travel costs

    • Some of the biggest benefits to the company come in the form of soft costs to name a few:

      • Staff retention, skill retention

      • Employees contactable as part of the company directory

      • Utilization of part time workers to supplement peak demand

      • Employee satisfaction

    Remote worker solutions
    Remote Worker Solutions including:



    Cable / DSL Modem



    7032IP / 7022IP

    7032D / 7022D

    Home / Hotel / Airport

    Wireless Cable Modem



    7032IP / 7022IP

    Xlite SIP


    Unified messaging growth
    Unified Messaging Growth including:

    • Unified Messaging will continue to grow over the next few years!

    Source: InfoTech 2005 Survey

    Unified messaging evolution

    Messaging including:

    TDM based

    Plain VM

    Phone (DTMF) access to voice messages

    Unified Messaging

    PC becomes standard business tool

    TDM and IP based

    Computer Telephony Integrated

    Both phone and PC access to messages

    VM, Email and Fax in 1 single location

    Unified Messaging Evolution

    • UM Today / Future

      • Proliferation of mobile devices

      • IP based

      • Anytime/anywhere and any mode (DTMF / PC / Speech Recognition / Text to Speech) access to messages/info

      • VM, Email and Fax in 1 single location

      • Intelligent link applications (i.e., calendar, appointments)

    Enterprise ip messenger
    eNterprise IP Messenger including:

    • IP-based unified messaging platform

    • A single Ethernet connection supports up to 96 VoIP connections

    • Millennium integration via IPSC

    • Browser-based administration and user interface makes voice mail management easy

      • Accessible from any networked PC with an Internet connection

      • Users can configure and control

        • Personal mailbox settings

        • Greetings

        • Security code

        • Notification settings

        • Distribution lists and much more

      • Enables visual management of messages -organize and sort messages on screen

    Enterprise ip messenger unified messaging
    eNterprise IP Messenger Unified Messaging including:

    • Allow users to retrieve their voice, fax and email messages from any email client interface

    • Voice messages can be downloaded, played, saved and stored as any other file

    • Fax messages are received as an Adobe PDF providing privacy and flexible management of faxes in an electronic format

    • UM makes it easier to share information and improves collaboration with others

    Cost reductions through convergence
    Cost Reductions through Convergence including:

    • For customers with multiple locations:

      • Centralize incoming calls to the main location

      • Optimize the number of business lines

      • 3 or 4 digit dialing between each of the sites

      • Free up receptionists / call coverage positions and make it easier to share roles during lunch hour and breaks

      • Reduce the number of phone systems to maintain and upgrade

      • Common access to centralized applications such as voice mail, unified messaging, contact center and IVR

    Multiple sites before
    Multiple Sites - Before including:


    Main Site

    Remote Site

    5118 Model

    5118 Model

    5130 Answering Position

    5130 Answering Position

    Multiple sites after centralized
    Multiple Sites – After – Centralized including:

    Main Site


    PRI / DID

    Centrex Lines

    Centralized Voice Mail

    Re-use digital sets

    Remote Site

    10 to 20 telephones

    LAN Switch with PoE, QoS


    Highly Reliable Data Network with QoS

    PC Attendant


    7032IP / 7048IP

    7032IP / 7022IP

    Multiple site after distributed
    Multiple Site – After – Distributed including:

    Main Site


    Remote Site

    PRI / DID

    Centrex Lines

    911 Local


    Centralized Voice Mail

    Re-use digital sets

    Re-use digital sets

    LAN Switch with PoE, QoS

    LAN Switch with PoE, QoS



    Q.SIG IP Networking

    PC Attendant


    7032IP / 7048IP


    Mobility solutions
    Mobility Solutions including:

    • IP wireless handsets support advanced telephony deskset features

    • High quality voice throughout the facility

    • Seamless IP integration with Millennium IPSC

    • WiFi connectivity:

      • Connect at home, office or public hotspot to make low-cost calls

    • DECT IP connectivity

      • Mobility in and around the office building

      • Expand range with DECT repeaters

    Linksys wip330
    Linksys WIP330 including:

    • Linksys WIP330

      • Protocols: SIP v2

      • Compliance with IEEE 802.11b/g wireless standard

      • Voice Compression: G.711 / G.729A

      • Internet Web Browser (MS Windows CE with Microsoft IE)

      • 50 hours of standby time, 3 hours talk time

      • Peer-to-peer dialing, conference, hold, resume, caller ID, transfer, call forward, access to system features via dial access codes

      • Outdoor range 300 meters

    Snom m3 ip dect
    Snom M3 IP DECT including:

    • Snom M3

      • Protocol: SIP V2

      • DECT GAP compliant

      • Automatic registration of handset to gateway

      • Operating time 8 hours talk, 100 hours standby

      • Peer-to-peer dialing, answer, hold, resume, caller ID, call forward, transfer, conference, access to system features via dial access codes

      • Range 50 meters indoors, 300 meters outdoors may be expanded by up to 6 DECT repeaters

    Wireless deployment
    Wireless Deployment including:




    SIP Trunks & IP Networking

    Outdoor range 300 meters

    WiFi Phones

    WiFi Phones

    50 meters indoors

    300 meters outdoors

    DECT IP Phones

    7032IP / 7022IP

    More applications

    More Applications… including:

    Call Routing / LCR

    ACD & Reporting

    PC Attendant Console

    CTI Applications

    Remote Fiber Shelf

    Data Connectivity

    Flexible call routing
    Flexible Call Routing including:

    • Millennium supports simple or complex routing plans depending on the situation and the programming

      • Supports up to 64 different routing plans

      • Each plan can be customized through 16 different timeslots; each timeslot supports up to 60 routing steps

      • Each step in a sequence contains a command with selected options

      • Plans can be executed during standard times, designated special days or during periods when override of the routing plan is required.

      • Each plan can be assigned a priority level

      • Routing via Calling Party and Called Party Number

      • Plans support “If Statements” ; ability to look at and make comparisons between peg counts of ACD groups and variables of the calling port - great for call centers

    Least cost routing
    Least Cost Routing including:

    • LCR provides the most economical route to use on outgoing calls

    • Supports North American Dialing Plan

    • Routing based on the following factors:

      • time of day

      • day of week

      • destination area code

      • destination office code

      • class restriction level of the originating caller

      • class restriction level of available trunks

      • toll restriction of the user

      • busy/idle status of trunks

    Automatic call distribution
    Automatic Call Distribution including:

    • System offers full ACD capability as a standard feature

    • Supports up to 576 agents in up to 100 groups

    • Distribution of calls can be based on:

      • Agent availability and qualifications

      • Calling party or called party information

      • Number of callers in queue

      • Length of the longest queued call

    Automatic call distribution1
    Automatic Call Distribution including:

    • Off-premises Agents

      • Can log into the group, using trunk access w/answer supervision and disconnect.

      • Agents in a remote system can log into a group in the hub system

      • Supervisors can log a remote agent on or off

      • Agents can be monitored through the Real Time ACD

      • Feature can be used with networked Millenniums enabling agents in a remote system to log into a group in the hub system

    Millennium real time acd package
    Millennium + Real Time ACD Package including:

    • Offers cost-effective call center capabilities for small to mid-size businesses

    • Provides real-time information critical to managing call centers

    • Real time agent, group and device information

    • Historical charts and reports

    • Windows application

    Millennium real time acd1
    Millennium Real Time ACD including:

    • Monitors up to four ACD groups at one time

    • Simultaneously view multiple real-time screens

    • Supervisors can react to changing conditions by monitoring status displays

    • Simple menu-driven routines and plain language terminology helps supervisors work more efficiently and reduces costly training time

    Real time acd key benefits
    Real Time ACD Key Benefits including:

    • Comprehensive call center statistics

    • Quick picture of call center performance

    • Helps identify problem areas

    • Simple point-and-click interface makes it easy to tailor reports to your exact needs

    • Historical reports help managers determine if agents and resources need to be reallocated

    • Assists in determining if service level objectives are being met

    Millennium navigator
    Millennium Navigator including:

    • PC Attendant Console

    • Assists attendants in answering calls intelligently

    • Ability to network multiple consoles while sharing information/databases

    • Microsoft Windows application

    • Operates simultaneously with other Windows applications

    • Key Features:

      • Directory – listing of all station users

      • User notes – click to dial cell phone and pagers, call handling instructions

      • Programmable answer phrases appear based on calling party information

      • Customized attendant keyboard for quick handling of calls

    Millennium cti
    Millennium CTI including:

    • Offers standards-based CTI solutions

    • System’s native CSTA interface supports 3rd-party CSTA, TSAPI and TAPI applications

    • Developer’s toolkit allows your programmers to build custom applications

    Millennium TAPI TSP allows you to make calls from contact management applications, i.e., Outlook, Goldmine

    Remote fiber shelf
    Remote Fiber Shelf including:

    • Supports up to 3 remote shelves

    • Reside up to 2 km (1.24 miles) from the main shelf

    • Fiber connection will permit the remote shelves and the main shelf to act as a single switch

    • Increases serving area of a single system

    • 2 card assembly - Fiber Interface Card & Remote Fiber interface card

    Circuit switched data
    Circuit Switched Data including:

    • Millennium’s data capabilities allow:

    • Bandwidth on demand

      • Dynamic allocation of bandwidth means data transactions receive the bandwidth they require, when it’s required

    • Multiple host access

      • Provide access to multiple networks, applications, and hosts

    • Direct connectivity

      • Provide direct connections to the LAN/WAN via terminal adapters, routers, and bridges

    • Eliminates or reduces the need for dedicated data lines

      • The cost of dedicated BRIs can be eliminated

      • PRI channels can be used for both voice and data

    Csd applications
    CSD Applications including:

    • Remote Office Data Communications

    • Remote Access to LAN/WAN/Internet

    • Radio Broadcasting

    • Videoconferencing

    Circuit switched data1

    Existing 10/100 Hub including:




    Cisco Router

    with IP Firewall







    Linux Server







    Qty (4)





































    Circuit Switched Data

    Summary key benefits
    Summary - Key Benefits including:

    • Investment Protection

      • System can be IP-enabled at a pace that’s right for your business

    • Lower Cost of Ownership

      • Easy to install and maintain means lower support costs

      • Improves collaboration between sites and remote workers delivers significant cost reductions in travel expenses

    • Improved Communications

      • Facilitates fast, informed decision-making

    • Scalability

      • Growth up to 1024 universal ports, any combination of stations or trunks

    • Reliability

      • System you can depend on 24/7

    Questions? including:

    Thank you for your time.

    Your single source for advanced telecommunications solutions

    Drexel Johnson

    Phone: 512-343-0075