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TELUS International Europe Global contact center outsourcing solutions

TELUS International Europe Global contact center outsourcing solutions. ways to say we care !. +30. About TELUS International. We are the global arm of TELUS, established in 2005, to provide outsourced customer support solutions

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TELUS International Europe Global contact center outsourcing solutions

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  1. TELUS International EuropeGlobal contact center outsourcing solutions • ways to say we care ! +30

  2. About TELUS International • We are the global arm of TELUS, established in 2005, to provide outsourced customer support solutions • 16,000+ team members with centers in North America, Asia, Central America, & Europe • 150+ million customer interactions every year via phone, email, chat & social media support Select awards: Our value proposition: • At TELUS International, we enable customer experience • innovation through spirited teamwork, • agile thinking, and a caring culture • that puts customers first.

  3. About TELUS International Europe We are a multilingual customer interaction & BPO provider meeting the customer care needs of some of the world’s largest brands • Formerly named CallPoint New Europe • 1,600+ workstations in Europe (Bulgaria, Romania & the UK) • Unique multilingual delivery model offering • 30+ languages • Process intelligence culture • ISO 9001:2008, ISO 27001:2005 certified; PCI DSS Level 1 certified

  4. Plovdiv • Our locations in Europe Manchester & Cannock Bucharest Sofia BG • Founded in 2004 • 900 seats over two sites • 1500+ seat • capacity • +30 Languages • Founded in 2010 • 150 seats • 200+ seat capacity • 5 Languages RO Craiova • Founded in 2012 • 200 seats • 200+ seat • capacity • Founded in 2007 • 350 seats • 1500+ seat capacity UK 1,600+ seats across Europe • Founded in 2000 • 20 seats • Strong ITO focus

  5. TIE Challenges in Bulgaria

  6. We give where we live • Our commitment to corporate social responsibility is a top priority • It is a fundamental part of our culture to give where we live across the globe • Since 2000, TELUS, TELUS International, our team members & retirees have volunteered more than 5 million hours of service TELUS Days of Giving take place each year across the globe creating meaningful change where we live, work & serve

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