Human Resource Management

1. Human Resource Management By Laura Portolese Dias

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3. Chapter 10 Managing Employee Performance

4. Learning Objectives Explain the type of performance issues that occur in the workplace, and the internal and external reasons for poor performance. Understand how to develop a process for handling employee performance issues. Be able to discuss considerations for initiating layoffs or downsizing.

5. Handling Performance • Types of performance issues • Arrives late/leaves early • Too much time on personal things • Inability to handle proprietary information

6. Handling Performance • Types of performance issues • Family issues • Drug and alcohol abuse • Nonperforming • Conflicts with managers or coworkers

7. Handling Performance • Types of performance issues • Theft • Ethical breaches • Harassment • Employee conduct outside of work

8. Handling Performance • Performance Influencers • Internal factors • Career goals are not being met with the job. • There is conflict with other employees or the manager. • Goals or expectations are not in line with the employee’s abilities. • The employee views unfairness in the workplace. • The employee manages time poorly. • The employee is dissatisfied with the job.

9. Handling Performance • Performance Influencers • External factors • Employees don’t have the correct equipment or tools to perform their job. • The job design is incorrect. • External motivation factors are absent. • There is a lack of management support. • Employees skills and job are mismatched.

10. Handling Performance • Discipline • Definition • Guidelines to creation of policies and rules • Performance appraisal in discipline

11. Handling Performance • Performance Issue Model • Can be used to develop policies around performance issues

12. Handling Performance • Investigation of performance issues • Training of managers on documentation • Necessary documentation • Investigative interview • Weingarten Rights

13. Handling Performance • Progressive discipline process • A series of steps taking corrective action around nonperformance issues

14. Handling Performance • Seven Steps of Just Cause • Notice • Reasonable rules and orders • Investigation • Fair investigation • Proof • Equal treatment • Penalty

15. Handling Performance • Alternative Dispute Resolution (ADR) • Definition • Step review system • Peer resolution system • Ombudsman system

16. Handling Performance • Employee Separation • Resignation • Termination • Absconding • Rightsizing and layoffs • Severance packages

17. Learning Objectives Be able to explain employee rights. Define unions and explain their relation to the HRM function.

18. Employee Rights • Employment at Will (EAW) • Definition • Exceptions • Wrongful discharge

19. Employee Rights Whistleblowing Constructive discharge Worker Adjustment Retraining and Notification Act (WARN) Privacy rights

20. Employee Rights • Labor unions • Definition • Purpose