Chapter 8. Interpersonal Communication. Learning Objectives. Improving listening skills Improving nonverbal communication Developing business etiquette Discuss intercultural communication Define culture and cultural bias Improve intercultural communication.
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Gestures and posture
Time and space
Communicating in a World of Diversity
The “Golden Rule”
Tolerance, flexibility, and respect
Patience and a sense of humor
Privacy and personal space
Speaking and listening