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STAFF RESILIENCE MEANS STAFF RETENTION AND SUCCESS

STAFF RESILIENCE MEANS STAFF RETENTION AND SUCCESS. Deborah Gilboa , MD. What do you need from staff?. Disruptors. Schedule change complaint medical emergency weather delay Staffing problem family interruption DISASTER. Outcomes of Stress. Reactions to Stress.

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STAFF RESILIENCE MEANS STAFF RETENTION AND SUCCESS

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  1. STAFF RESILIENCE MEANS STAFF RETENTION AND SUCCESS Deborah Gilboa, MD

  2. What do you need from staff?

  3. Disruptors Schedule change complaint medical emergency weather delay Staffing problem family interruption DISASTER

  4. Outcomes of Stress

  5. Reactionsto Stress

  6. What does staff need from you?

  7. Preparation • Response • Reconciliation

  8. Preparation • Purpose: • Maintain focus • Improve culture • Prevent burnout • Know your “why” • Of each choice, decision, policy and recognition • Be willing to explain • Be mission-driven: THIS GETS STAFF TO DO HARD THINGS!

  9. Resilience in Practice Build resilience through TRUST

  10. Audit your Culture • Your programming • Your recognitions/positive feedback • Your social support • Your team collaboration • Out of work time • The way your staff views new initiatives

  11. Use Peer Pressure • Use peer pressure for GOOD • -near-peer mentoring • -colleague encouragement • -Drive to fulfill the mission modeled by leadership but verbalized by co-workers

  12. When-not-if Language

  13. Uncomfortable Unsafe ≠

  14. Response • Lack of prevention is not failure, lack of planning is failure • Every “bad thing” is an opportunity for: • Mission • Stepping up • Practice • Resilience

  15. Transparency Required for resilience • Setting expectations • Changing policies • Enforcing consequences • Managing conflict • Choosing discretion

  16. Reconciliation • Listen • Ask why (dampen judgment) • Empathy • Offer support, require solutions • Idea progress board – especially frontline staff • Recognize the impact of individual managers • Mission driven • See how their work connects to the mission • See leadership live the mission daily

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