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TELECARE SERVICES ASSOCIATION

TELECARE SERVICES ASSOCIATION. QUALITY STANDARDS IN TELECARE. Person centred planning and self directed support to become mainstream and define individually tailored support packages. Telecare to be viewed as integral not marginal’. ….integral not marginal. Putting People First - Dec 2007.

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TELECARE SERVICES ASSOCIATION

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  1. TELECARE SERVICES ASSOCIATION QUALITY STANDARDS IN TELECARE

  2. Person centred planning and self directed support to become mainstream and define individually tailored support packages. Telecare to be viewed as integral not marginal’ ….integral not marginal Putting People First - Dec 2007

  3. Vision for Telecare • Integrated Health, housing and social care systems • Multi-agency approach that fits into local delivery plans and commissioning arrangements • Focus on needs of service users and carers • Range of telecare services, from home security to telehealth eg vital signs monitoring for long term conditions

  4. Maintaining Quality Standards in Telecare • Consumers know what to expect • Focus on outcomes rather than processes • Encourages development of good practice … • appropriate ethical foundations • choice, consent, user control • performance standards • engagement of users and stakeholders • risk minimisation • Reassurance and confidence to users, carers, health and social care agencies and service commissioners • Encourages innovation and competitiveness

  5. Moment of Truth for Telecare Users

  6. Telecare Process Referral Assessment Negotiation with User Commissioning Service Consents Determining Service Framework Service Operation Review

  7. TSA Code of Practice for the delivery of Telecare Services

  8. Growth in TSACode Compliant Services

  9. Accreditation Mechanisms • External and Independent Audit: • Inspection Body UKAS accredited • Pre- audit (optional) • Full Audit • Annual Maintenance Inspection x2 • Full Audit

  10. Accreditation Support • Advice and guidance from TSA • Best Practice shared among membership • Pre –audit visit available • Training Programmes • Supported by Good Practice Guides and Self Assessment Checklists

  11. TSA Code of Practice ‘I am …..particularly pleased to see the contribution TSA has made to driving up standards of quality in the sector and regulating professional practice through its Code of Practice’ – Liam Byrne, ‘I should first of all like to thank you for all the excellent work that TSA continue to undertake to support the delivery of the telecare and telehealth agenda’ – Alan Johnson,

  12. CODE OF PRACTICE REVIEW

  13. Code of Practice Review • Consumer charter • Links with legislative Framework – UK wide • Ethics and consent • Information sharing protocols • Stakeholder involvement • Key performance indicators • Telecare implementation manuals • CoP Management Board • Launch in May 2008 (with support!) and forthcoming … • Code for telehealth

  14. The Bottom Line Can all these people rely on the service provided? The TSA aims to ensure that they can!

  15. Telecare Services Association • For more information contact: Marian Preece – 01606 872333 marian.preece@telecare.org.uk www.telecare.org.uk

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