1 / 29

Meeting the Challenge in Barnet: Past Achievements and Future Plans

Learn about Barnet's response to Government cuts and their ambitious change program, One Barnet, which has resulted in significant savings and maintained high levels of resident satisfaction. Discover their innovative approach to commissioning and partnership with the private sector for back-office services. Find out about their plans for growth, regeneration, and maximizing income, as well as their strategies for transforming services and tackling increasing demand.

susansantos
Download Presentation

Meeting the Challenge in Barnet: Past Achievements and Future Plans

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Meeting the challenge in Barnet:What we have done and what we are doing next

  2. The past...

  3. Planning ahead has been crucial: 2008‘Future Shape’ project set the framework for Barnet’s response to impending Government cuts…

  4. ‘Future Shape’ became ‘One Barnet’ – our ambitious change programme to achieve £75m (26%) of savings resulting from SR2010… • One Barnet was about reimagining public services for the C21st and asking fundamental questions of local services… The ‘Big Questions’: Then… • Is this service necessary? • Is this the right model? • Who’s best placed todeliver it? Now…

  5. Our approach attracted local and national attention and legal challenge…

  6. The present...

  7. £75m successfully saved in the first half of the decade… • £75m successfully saved during 2010-2015, limited impact on frontline services • Planning ahead avoided mass redundancies • Strong 5 year plan for the future – ahead of most councils: • 5 year Corporate Plan • 5 year Commissioning Plans for each major service area • 5 year budget • Platform for reform through commissioning approach

  8. High levels of resident satisfaction maintained over the past 5 years… • 88% of residents happy with Barnet as a place to live • 71% satisfied with how the council runs things, up 8% from 2012 • 77% feel the council is doing a good job

  9. One Barnet programme was ambitious but it only gets us half way there… • In real terms, by the end of the decade we will be spending roughly half what we did at the start…

  10. ‘Commissioning Council’ approach: A mixed economy of local services providers (public, private, VCS) through a variety of delivery models…

  11. Guaranteed savings of £126m over 10 years though deal with private sector to provide our back office services… • Customer & Support Group (CSG) - unique package of services designed for synergy and savings • Partnership with Capita will save £126m over 10 years with up front investment to improve services • New standards of customer service to achieve savings and make it easier for customers to transact – e.g. web-based ‘Single Customer Account’ • Co-design of services with users and improved customer insight

  12. And £39m of growth in ‘visible’ planning and regulatory services – in partnership with private sector… • Developmental and Regulatory Services (DRS) - new to the market, so scope for growth • Saving of £39m over 10 years, including growth of a guaranteed £33m • Investment in services - real time data via handheld devices and investment in customer facing web • A Joint Venture, so the Barnet taxpayer benefits from success with a strong incentive to grow the business

  13. Commissioning Directors & Teams • Strategy & Comms • Commercial Team Adults & Communities Elected Members Street Scene SCB Assurance Education & Skills Schools Re Barnet Group Family Services Legal CSG CSG Strategic Commissioning Board (SCB) Assurance Commissioning Group Support Services Delivery Units Customer Services We have changed our operating model to deliver our new approach -becoming a ‘Commissioning Council’… KEY: Predominantly in-house Predominantly external

  14. The future...

  15. Further cuts to Local Gov’t, combined with increasing demand, means we need to save a further £81m in Barnet by 2020

  16. We conducted a 12 month Spending Review to develop future plans… ‘Priorities & Spending Review’ – A year long process of analysis and engagement, concluding June 2014, which: • Enabled Councillors to define theirstrategic priorities & outcomes • Identified transformation proposals for the new administration to consider that enable the council to meet the budget gap to 2020 • Communicated, consulted & engaged with residents, partners, customers and businesses

  17. Our strategy...

  18. In three steps… • GROWTH, REGENERATION & MAXIMISING INCOME • TRANSFORMING SERVICES & TAKLING DEMAND • COMMUNITY PARTICIPATION & RESILIENCE – RESIDENTS DOING MORE

  19. 1. Growth, regeneration & maximising income… • Regeneration, homes, jobs- incomefor the council, opportunity for residents • Barnet will deliver the most homes in outer London – 20K by 2025 • Joint venture to sell services within and outside Barnet – guaranteed minimum income

  20. 7 major regeneration schemes across the borough… 15,000 HOMES IN REGENERATION AREAS 450 NEW JOBS IN NEXT 5 YEARS 10 SCHOOLS ACROSS PRIMARY, SECONDARY & HIGHER EDUCATION LEVELS +91,509 SQM OF RETAIL & COMMERCIAL SPACE DELIVERED IN BRENT CROSS SHOPPING CENTRE £25m+ NEW HOMES BONUS

  21. Brent Cross Cricklewood: The most significant publicly-owned growth site in London… Planning consent in place for a new Town Centre: • Doubled shopping centre • 7,500 New Homes • Space for 27,000 new jobs • Major transport infrastructure • Schools, parks, health & community facilities

  22. 2. Transforming services & tackling demand, driven by insight… • For every service – consider the case for different ways to deliver our priority outcomes • Integrated, co-located teams to tackle cross-cutting issues & drive innovation

  23. Our approach to Welfare Reform and employment demonstrates the benefits of integrating services… Welfare Reform Task Force • Co-located, Multi-Agency team – Housing officers, Benefit advisers, Job Centreplus employment advisers, Mental Health support. • Engaged 96% of those impacted by Benefit Cap; supported 35% into work • Economic benefit – over £3 economic benefit for each £1 invested Burnt Oak Opportunity Support Team (BOOST) • Love Burnt Oak, JCP, Benefits service, Youth services, Barnet Homes, Health Coaching Support from Future Path • Based in Burnt Oak Library • One to one support, signposting, action planning, workshops, support to access discretionary funds, benefits and money management, access to computers, keeping healthy and improve wellbeing. • Drop in, telephone and follow on Twitter. • Established June 2015 – 200+ people signed up; 70 into work.

  24. 3. Community Participation & Resilience - residents doing more… • For themselves and their communities and, where appropriate, designing & delivering services • In order to build social capital, increase cohesion and reduce dependency on services

  25. Ambitious Community Participation Strategy being implemented… • Strategy covers multiple work streams: • Community Assets Strategy – how we use 130+ community buildings to achieve outcomes and lever support from residents & VCS • Comprehensive VCS database – of 1,400 local VCS organisations, so residents can find non-council support, reduce demand on services • Volunteering programme – to get more people to volunteer to provide local services such as libraries

  26. This is underpinned by...

  27. Excellent customer services…

  28. And a continued commitment to openness and transparency…

  29. Engaging – and getting the most from – the groups that matter… Our Partners Our Councillors Our Residents & Businesses Our Staff 3rd highest business stock andstart-uprate in London

More Related