slide1 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Conflict Resolution in the Workplace PowerPoint Presentation
Download Presentation
Conflict Resolution in the Workplace

Loading in 2 Seconds...

play fullscreen
1 / 9

Conflict Resolution in the Workplace - PowerPoint PPT Presentation


  • 257 Views
  • Uploaded on

Conflict Resolution in the Workplace. Sarah Brown Lindsay Coe Elizabeth Holmes. Root Causes of Conflict. Lack of Information “Why didn’t anybody give me that information before now?” Skill Deficits Ineffective Organizational Systems Ineffective Conflict Management Systems Misuse of ADR

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Conflict Resolution in the Workplace' - sugar


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
conflict resolution in the workplace
Conflict Resolution in the Workplace
  • Sarah Brown
  • Lindsay Coe
  • Elizabeth Holmes
root causes of conflict
Root Causes of Conflict
  • Lack of Information
    • “Why didn’t anybody give me that information before now?”
  • Skill Deficits
  • Ineffective Organizational Systems
  • Ineffective Conflict Management Systems
  • Misuse of ADR
    • Alternative Dispute Resolution
how people deal with conflict
How People Deal With Conflict
  • Avoid Conflict
  • Accommodate others to keep the peace
  • Compromise; find middle ground
  • Compete; try to win with my own solution
  • Collaborate; seek a better solution
slide5

A facilitator in group conflict situations creates safe space for all participants to feel fully heard, respected and supported.

Ronald Beard

facilitators
Facilitators
  • Role of Facilitators
  • Skills and Characteristics
  • Necessary
  • Conflict Resolution
  • Dialog Transformation
conflict resolution
Conflict Resolution
  • “Know Thyself” and Take Care of Self
  • Clarify Personal Needs Threatened by the Dispute
  • Identify a Safe Place for Negotiation
  • Take a Listening Stance into the Interaction
  • Assert Your Needs Clearly and Specifically
  • Approach Problem-Solving with Flexibility
  • Manage Impasse with Calm, Patience, and Respect
  • Build an Agreement that Works
work cited
Work Cited

Ayoko, O.B., Hartel, C., & Callan, V. (2002). Resolving the puzzle of productive and destructive conflict in culturally heterogeneous workgroups: a communication accommodation theory approach. The International Journal of Communication, 13(2), 165-197.

Bacal, Robert. (1996). The Role of the facilitator-understanding what Facilitators do. Retrieved from www.work911.com

Madlock, P., & Booth-Butterfield, M. (2008). The Effects of coworker relational maintenance strategies on employee outcomes. Proceedings of the International communication association annual meeting (pp. 1-35). Retrieved from Communication and Mass Media Complete database

Northouse, Peter G. (2010). Leadership: Theory and Practice Fifth Addition. Sage Publications.

Nume, Susan M. (1993). The Habits of an effective facilitator. Retrieved from www.TheFacilitator.com

Weeks, Dudley. (1992). The Eight essential steps to conflict resolution. Academic Leadership Support, Retrieved from www.ohrd.wisc.edu