1 / 2

IVR Explained: Everything You Need to Know to Create A Positive Customer Experi

Interactive Voice Response is the technology that allows humans to interact with computers. It is generally done through the use of voice and DTMF tones input via keypad. If the above technical definition of IVR confused you, check the explanation below to understand what is IVR and how it functions.

studio52audio
Download Presentation

IVR Explained: Everything You Need to Know to Create A Positive Customer Experi

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IVR Explained: Everything You Need to Know to Create A Positive Customer Experience Interactive Voice Response (IVR) comes into play. In many companies, often the first touchpoint for customer support is an IVR. It’s responsible for identifying, segmenting, and routing callers to the most appropriate resource. To start customers off on the right foot — and guide them on a satisfying, seamless journey — you need to understand the basics of IVR technology and implement strategies to maximize its capabilities. Click on this link for more details- https://studio52.tv/blog/ivr-explained-everything-you-need-to-know-to-create-a-positiv e-customer-experience/ IVR Recording – Make Those 30 Seconds Count With a far more Engaging IVR Message. Interactive voice response or IVR is an automated phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response. The choices of the caller decide the actions of the IVR. It can either provide information as a next step or, if the issue is more complex, route callers to a human agent who can answer their queries better.

  2. At least once in your life you must have called a helpline or a company phone number and had been answered by an automated greeting, which proceeded to interact with you via some pre-recorded message, then you know what an IVR is. IVR services are useful for almost all industries like real estate, retail, education, and many more. If you want to take your business to the next level, consider IVR services by Studio52. We provide IVR production services in Dubai, the Middle East, and other parts of the world in 30+ languages. We promise to give your business a big boost by customizing IVR solutions to meet your industry and business needs. Contact our IVR company in Dubai today for more information!

More Related