Veterans’ Program Services in the One-Stop Environment Agency for Workforce Innovation. 1. REFOCUSING EMPLOYMENT AND TRAINING SERVICES FOR AMERICA’S AND FLORIDA’S VETERANS IN THE 21ST CENTURY A Blueprint for a New Beginning. 2.
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Agency for Workforce Innovation
FOR AMERICA’S AND FLORIDA’S VETERANS IN THE 21ST CENTURY
A Blueprint for a New Beginning
Congress has determined that our nation has a responsibility to meet the employment, training, and job security needs of the past, present and future members of America’s uniformed services.
The mission of the Agency for Workforce Innovation (AWI) and Workforce Florida, Inc. (WFI) is to
Promote and maximize the employment of Florida’s veterans, especially veterans with barriers to employment, utilizing the complete menu of One-Stop Career Center Resources.
It is AWI’s vision that meeting the workforce needs of Florida’s veterans and employers will:
Increased efforts to help employers meet their needs for qualified workers;
The Veterans Employment and Training Service (VETS) will identify and retrain workers (veterans) with skills gaps and other employment needs.
Veterans’ Workforce Investment Programs (VWIP) - Information Technology, Communications, Healthcare, Transportation, Security, etc.
President’s National Hire Veterans Committee
Renewing the emphasis on services to Promoting Efforts to Meet the Evolving Workforce Needs of Veterans and Employers within the One-Stop Environment. Employer customers(Cont’d)
Refocus on DVOP and LVER Performance in the One-Stop Career CentersEmphasis on Outcomes, including veterans entering employment, retention in employment, employer visits resulting in job orders, percentage of veterans entering employment, customer service surveys, veterans wage at placement, etc.;Total participation and integration in the one-stop delivery system.
Required Core Roles for DVOPs and LVER;
States/RWBs/One-Stop Career Centers have flexibility to use suggested responsibilities;
Must be within Title 38 parameters.
DVOP (Cont’d) Centers
Who are the primary customers of DVOPs/LVERs?
Who are their other customers?
Other than serving veterans, DVOPs/LVERs can perform what services to enhance the one-stop system?
Primary customers - veterans, especially veterans with barriers to employment;
Employers are also important customers;
The RWB, One-Stop Operator/Center Director and one-stop associates are also customers;
Serving the employer customer allows the DVOP/LVER to function as part of the one-stop team.
FY2003 Authorized Positions
DVOP - 140
LVER - 72
FY2002 Funded Positions
DVOP - 80
LVER – 53.5
Veterans’ Priority of Services (Cont’d) CentersHow are priority of services for veterans provided in the one-stop career center?Where is it initiated in the one-stop?Who provides it?
All new veteran customers (including Internet registrations) should receive a positive meaningful service.
All new veteran customers should be made aware of all one-stop services/resources (Orientation).
(1) Pensacola NAS (2) Eglin AFB
(3) Hurlburt AFB (4) Tyndall AFB
(5) Mayport NAS (6) Jacksonville NAS
(7) Patrick AFB (8) MacDill AFB
(9) U.S. Southern Command (Miami)
(10) U.S. Coast Guard (Miami)
(11) Key West NS
5 VR&E locations with outstationed DVOPs in Florida (Pensacola, Jacksonville, Orlando, St. Petersburg and Ft. Lauderdale);
DVOP staff assigned to VR&E Centers coordinate workforce services for disabled veterans participating in VR&E Program.
(1) Veteran-Job Seeker Entered Employment Rate (VJSEER);
(2) Veteran Job Seeker Employment Retention Rate at Six Months (VJSERR); and
(3) Veteran Job Seeker Entered
Employment Rate Following Receipt of Staff Assisted Services (VERS).
Effective marketing - planned and coordinated employer visits; benefits one-stops as well as veterans;
Marketing one-stops to veterans, serving employed as well as unemployed;
Complete registration of all veterans.
Strategies for Success (Cont’d) Centers
DVOP/LVER staff are responsive to the needs of veteran and employer customers;
DVOP/LVER staff are Outcome and Performance-Focused; and
DVOPs/LVERs are part of the one-stop team.
Increased numbers of veterans will access one-stop services via the Internet (OSMIS, FLUID);
Accountability - Services must be measurable and outcome-driven;
Customer Service - Must be responsive to Veteran and Employer customers.