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Enterprise Desktop Strategy: A Manager's Perspective

Enterprise Desktop Strategy: A Manager's Perspective. Michael Rumpza Director, IT Infrastructure Architecture and Engineering. Deluxe Corporation. Consolidated Deluxe (Fiscal 2010) Revenue $1.40B Adj. Operating Income $293M*

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Enterprise Desktop Strategy: A Manager's Perspective

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  1. Enterprise Desktop Strategy: A Manager's Perspective Michael Rumpza Director, IT Infrastructure Architecture and Engineering

  2. Deluxe Corporation Consolidated Deluxe (Fiscal 2010) Revenue $1.40B Adj. Operating Income $293M* Adj. Diluted EPS $3.18* Operating Cash Flow $213M Small Business Services Financial Services Direct Checks (57%) Revenue: $796M Adjusted Op Income: $142M* Industry: >$50B Small Business Customers: ~4M (28%) Revenue: $390M Adjusted Op Income: $88M* Industry: ~$1.5B Financial Institutions Served: 6,200 (15%) Revenue: $216M Adjusted Op Income: $63M* Industry: ~$350M ~ 6M in last two years

  3. “The End of The World (As We Know IT)” • Do you feel fine? • Windows XP EOL April 2014 • ~ 2 years to: • Remediate applications • Remediate desktop HW • Need to PLAN to have this fixed by the end of 2013 • Leaves early 2014 for last minute remediation • Radical Changes in Desktop Technology • Virtualization Du Jour • Machine Based -> User Based (SCCM 2012) • Desktop Technology really is a Brave New World!

  4. “It’s a Small World After All” • Where are the people? • In my facilities • In my partner’s Facilities (including other countries) • In their homes • At Coffee Shops • On The Road • Where is the Data? • On Desktops • In facilities • On Laptops • On Smart Phones and Slates • On Servers in the DC • Where are the bad guys? • Everywhere I have people • Everywhere I have data? • Think Globally, Act Atomically

  5. “My Generation” • Corporate Decision Makers • Remember the office before PC’s • Understand what enterprise technology looks like (MF) • Likely did not have PC in their home until they were an adult • Witnessed and / or enabled “democratization” of corporate technology • Today’s College Graduate • Does not know a world without PC’s • Used desktop computers in Grade School! • Likely have always had PC in their home • Does not understand “Enterprise” technology • Expects access to everything from everywhere • Mind The Gap!

  6. Everybody’s a Drummer! • “PC’s are EASY!” • “I’ve got one at home, its not that hard” • Have they ever had a desktop problem as a result of something someone else did? (kids, spouse, kids friends?) • How many do they have at home? • “Why can’t I just go to Stuff-Mart and get a bunch of $300 laptops?” • You really do get what you pay for • Durability • Features • “We can just get by with older versions of software” • What do you suppose the software vendors have been doing? • What are incoming employees used to? • What are customers/associates using? • Find Source(s) of Industry Info and USE it!

  7. “(You) Gotta Serve Somebody” • Is the end-user… • Customer? • “Always Right” – IT must solve whatever problem/issue to their satisfaction • Typical view of desktop support • Beneficiary? • Recipient of limited services paid for by others • Typical view of Architecture/Engineering • A Source of Innovation? • Is the CIO … • Customer? • Willing to pay, but only for business value • Santa Claus? • Provides whatever is desired • The Exclusive Agent of Change? • Define the Customer to Define the Service!

  8. “From Both Sides Now” • Are we trying to do… • Personal Computing? • Personal productivity • Social media • Consolidated view of digital identities • Enterprise desktops? • Access to corporate systems alone? • One size fits all? • Both? • Maybe soon via BYOC • Should we be … • Aligning solution to user? • Provide services based on hardware? • You Are Losing Control of the Endpoint!

  9. “I Was in The Right Place …(but it must have been the wrong time)” • Multiple Choices Available in Desktop Technology • Physical/Virtual/Cloud • Multiple variants on each choice • Choices have consequences • The wrong choice can put you on a bad trajectory • If you don’t know where you are going… • Runway is short, • Need to think about where we want to be and why • Need to create, socialize and gain approval for strategy • Document a Strategic Roadmap!

  10. One Way Or Another (I’m Gonna Get Ya) • Do not Underestimate the Skill Gap • New Technology • New Approaches • But It looks so similar! • Be Ruthless: • Determine the skills you need • Get Them! • Training • New Hires • Consultants • Good People Make You Look Smart!

  11. “Them Changes” • Do Not Underestimate the impact of these changes on People • Users • Technical changes • Support changes • IT • Job / Role changes • Fear of future • Upgrading Skills • Corporate Leadership • Value of Enterprise Desktop Technology • Productivity or “effectiveness” • Recruiting or Anti-Recruiting tool • It does, in fact, cost money • Organizational Change Management is Critical!

  12. Summary • Desktop Technology really is a Brave New World! • Think Globally, Act Atomically! • Mind The Gap! • Find Source(s) of Industry Info and USE it! • Define the Customer to Define the Service! • You Are Loosing Control of the Endpoint! • Document a Strategic Roadmap! • Good People Make You Look Smart! • Organizational Change Management is Critical!

  13. Questions

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