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The Role of Technology and Communications in a Crisis

This presentation explores the technologies most likely to be used during a crisis, their functionalities during such situations, and factors to consider before a crisis occurs. It emphasizes the importance of alternate communication methods, redundancy in key technologies, and clear communication plans. The audience is urged to discuss public safety exceptions with cellular carriers.

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The Role of Technology and Communications in a Crisis

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  1. The Role of Technology and Communications in a Crisis Presentation to San Joaquin County Public Information Officers Jerry Becker Information Systems Director County of San Joaquin September 23, 2009

  2. Presentation Agenda • Review of technologies most likely to be used during a crisis • Will the technologies work as I expect? • Factors to consider before the crisis occurs

  3. Technologies • Cellular Telephones • Texting / Instant Messaging • Push-to-Talk • High-speed Wireless • Internet • Email • Landline-based Telephones • Radio Communications

  4. Will the Technologies Work During a Crisis? • Cellular technologies are often saturated for the first 10-12 hours • Landline-based technologies are often impacted • Government owned infrastructure is usually functional – depending on crisis • Internet traffic will be slower than normal • Email functionality is usually available

  5. Factors to Consider • Your crisis plans should anticipate the need for alternate communication methods / technologies • Redundancy in your key technologies (Radio, Email, etc) should exist • Crisis plans / communication plans should clearly outline what methods are primary and fail-over • If you qualify for public safety exceptions, discuss with your cellular telephone carrier

  6. Questions?

  7. Thank You Slides available at www.sjgov.org/ISD

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