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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR Presentation by: Ms. Norzirin Ariffin (Malaysia) Ms. Amarjargal Tserenpl (Mongolia) Asad Farooq Siddiqi (Pakistan)

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STUDY MEETING ON EXPANSION AND DEVELOPMENT OF THE SERVICE INDUSTRY IN ASIA

CHALLENGES, ISSUES AND RECOMMENDATIONS RELATED TO SERVICE SECTOR

Presentation by:

Ms. Norzirin Ariffin (Malaysia)

Ms. Amarjargal Tserenpl (Mongolia)

Asad Farooq Siddiqi (Pakistan)

Dr. Ketmanee Ausadamongkol (Thailand)

Ms. Tong Thi Thuy Duong (Vietnam)

challenges and issues
Challenges and Issues
  • Lack of Standardization
  • Lack of credibility
  • Lack of understanding of service sector – Definition
  • No interlink between ministry and institution
  • Not enough training and development for Human Resource and education system
challenges and issues1
Challenges and Issues
  • Environmental issues has been given enough attention
  • Government policies are not very open/friendly towards FDIs in service sector
  • Considerable part of service sector is based on speculative growth and not in real terms
  • Not enough support from government to service sector to grow
challenges and issues2
Challenges and Issues
  • Lack of basic infrastructure
  • Lack of measurement tools to measure productivity and impact of R&D in service sector
  • Difficult to compare with index/measurement – NCSI, ECSI, ACSI
  • Agreement on open data sharing – knowledge management
challenges and issues3
Challenges and Issues
  • Lack of data collection for benchmarking and comparison
  • System of data collection has not been standardized
  • Lack of innovation system model in service sector
  • Lack of marketing of service sector from government
challenges and issues4
Challenges and Issues
  • Complaint friendly culture is missing
  • Concept of acquiring customer’s loyalty is not yet the objective
recommendations
Recommendations
  • Government have to come up with some policies related to the issues
  • APO should come up with policies guideline and example or best practice from other countries
  • Clear classification on services sector in order for easier data collecting, benchmarking and sharing
  • Government and organizations have to promote culture of accepting complaint
  • Government need to restructure organization to cope with the new challenges in service sector
recommendations1
Recommendations
  • Conduct regular evaluation and monitoring
  • Knowledge sharing is a must, in this era of information we do need to be careful though
  • More research , more programs on measuring services
  • Concentration on effectiveness and efficiency
  • Organize several meetings in order to enhance the productivity of service sector
recommendations2
Recommendations
  • Knowledge management
  • Publications
  • A TV, Radio channel to support public and private sector organizations
  • Commitment and dedication