Policy into Practice Appetite for Success A recipe for growth

1. THE LEARNING P WERHOUSE conference 2006 The Learning Powerhouse Conference Policy into PracticeAppetite for SuccessA recipe for growth Mark Hunwicks TAFE SA Statewide Program Leader Tourism, Hospitality, Hair & Beauty, Recreation & Fitness

2. Policy intoPractice Driven by policy and the needs of the Hospitality Industry A case study

3. The Challenges • Started from skills shortage with Chefs • Improving effectiveness of apprenticeships • Skills shortage or gaps • Skills retention / high staff turnover • Less youth • Labour shortage • Industry culture • TAFE SA culture • Resources boom

4. Recipe for Success • The answer to the meaning of VTE Life is = 42? No! But possibly a combined strategy of: • Work force development and planning, internal & external underpinned by: • Client Management • Appetite for Success

5. Early Strategies • Action Research: • Workplace practices • Teaching methodologies • Industry collaboration • Customisation of programs for individuals • Consolidation: • Workforce Development Projects • Industry Skills Council, TAFESA and Strategon

6. What is Client Management? Key element of our new model of VTE practice. • Individual solutions • Individual qualifications • Matching skill supply to demand • Flexible, accelerated pathways • Better use of training funds • Better industry relationships

7. What are we changing in our staff? • Workshop 1: Workforce Development and Case Management. • External Drivers for Change • Cost Benefit Analysis: Case Management Services • Structure of the TAA • On-line Learning Environment – TAA Tool Box • Workshop 2: Establishing and maintaining Industry support for VTE learning programs • Work based learning • Training Packages and the AQTF • Performance Analysis models • Strategies for connecting with clients • Workshop 3: Working with Training Packages and the AQTF • Unlocking Training Packages • What makes a good Evidence Portfolio • Shaping our future • Training to innovation • We can speak that language

8. Workshop 4: Customizing Assessment and Learning Options Managing the Learning Process – “making the competencies live”. Breaking down tasks and competency standards of industry What are the barriers to achieving holistic approach to assessment? Workshop 5: Managing New Business Development Opportunities Managing Change Identifying opportunities for new business Customising services that fit with NAC funding guidelines Working with Diversity – Questions for RTOs and VTE Practitioners Documenting a Case Managers workload to show an auditable trail Identifying Return on Investment for a Case Manager in a full-time role (EFTL). How do you structure the role to maximize its benefits. Reward TAA Cert 4 What are we changing in our staff?

9. CLIENTS Employer Learner Education Manager Case Manager Lecturer Career/Life Coach Business Mentor On-line resources Business Networks Learning materials Personal & Professional support Learning resources Financial planner Team projects Wellbeing instructor Work based projects Work based research

10. One line heading

11. Best of Breed Design

12. WORKSHOPS INDIVIDUAL LEARNING/ DEVELOPMENT PLAN (eg. goals, PD, assessments) CAREER AND LIFE COACHING LEARNING MANAGEMENT SYSTEM AND ADDITIONAL RESOURCES BRIDGING PROGRAMS (eg. Computing skills training) MENTORS WELL BEING PROGRAM PARTICIPANT LEARNING &/ OR QUALIFICATION ASSESSMENT PROCESS ACTION LEARNING PROJECT/S LEARNING COMMUNITY/ PEER AND INSTRUCTOR SUPPORT ONGOING PROFESSIONAL DEVELOPMENT ACTIVITIES & LINKS TO OTHER INDUSTRY OFFERINGS PROGRAM EVALUATION PROCESS • Learning Framework

13. 27-28 Feb 15 May 10 July 4 Sept 16 Oct EVENTS 2006 23/30 Oct HOSTED LUNCH (0.5) RESIDENT- IAL (2.0) MASTER CLASS (0.5) DEMO + W’SHOP (1.0) W’SHOP (1.0) W’SHOP (1.0) HOSTED LUNCH (0.5) LEARNING CONSULTANT AND MENTOR SESSIONS BETWEEN (MOST ONE HOUR DURATION)

14. Employer • Learning Community Participants

15. Summary Policy into Practice

16. Appetite for Success

17. Testimonials “What I have found is the way the program helps people grow themselves rather than training them on how to cook - Megan can already do that. In helping people to grow personally, you can improve their self confidence, their ability to relate to others and in turn they enjoy their job more and improve their own lifestyle. It is something that is very difficult to teach in the workplace, but it is very beneficial to the workplace if it can be achieved. It is the other half of what learning is all about. The program is definitely working and I have seen a difference in the first 6 months." Chris Wilksch – Executive Chef – Vine Inn, Nurioopta Employer for Megan Ziersch – 2006 Program Paricipant 24 July 2006 Appetite for Success has been a great support network through fellow participants, mentors and program managers. It has given me a lot of contacts through the industry that would have taken years in normal circumstances. The program itself has given me more confidence in my work place and I and my employer and mentor have noticed a great difference in the first 6 months of starting. It has given me confidence to believe that I can be a leader of the future. I have also recommended on two occasions for others to join the program next year. This is a good opportunity to study further in your field and gain extra qualifications and knowledge. Looking forward to the next two and half years!!! Megan Ziersch The Vine Inn, Nurioopta 24 July 2006