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Research indicates that group discussions often focus on information that is commonly known among members, neglecting the valuable insights that arise from diverse perspectives. The concept of Hidden Profiles highlights how groups like teams of physicians tend to discuss shared information more frequently, while unshared information—potentially crucial for decision-making—remains underutilized. This imbalance can hinder the effectiveness of team discussions. Strategies to surface and leverage unshared insights are vital for improving decision outcomes.
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Differential Information Access • Research suggests that group discussions are dominated by information that is widely shared among group members • Often the potential advantage of a diversity of perspectives is unutilized • Hidden Profile
Hidden Profile Jack Jill Path A is shorter Path B is rocky Path A has a nice view Path A is shaded Path B has wildflowers along it Path A is shorter Path B is rocky Path A has a nice view Path A is shaded Path B has wildflowers along it Path B has steps to prevent accidental falls Path A is very steep
Larson, Christenson, Abbot, & Franz (1996) • 3-person teams of physicians • Hypothetical medical cases • Shared information • Unshared information • Shared information was discussed more often • Shared information was mentioned earlier in the discussion • As the discussion proceeded, the probability of mentioning new shared information decreased and the probability of mentioning new unshared information increased
