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E-Learning at Oracle: State of the Initiative and Lessons Learned. Daniel Tkach Principal, Worldwide Marketing Oracle e-Business Suite. “ On the Internet, content may be king, but infrastructure is God”. “ In the current digital culture, CIOs that

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E-Learning at Oracle:

State of the Initiative

and Lessons Learned

Daniel Tkach

Principal, Worldwide Marketing

Oracle e-Business Suite


On the internet content may be king but infrastructure is god

On the Internet, content may be king, but infrastructure is God”

“ In the current digital culture, CIOs that

implement learning infrastructures, provide

their organizations with the ultimate means

for market differentiation”

Tom Kelly

VP, Worldwide Training

Cisco Systems, Inc.

John Santos

Meta Group Research


What is e learning anyway
What is e-Learning, Anyway?

  • A learning opportunity

    available at the user’s “webtop”

    • Instructor led

    • Community based

    • Self-paced

    • Blended mix


Why e learning
Why e-Learning?

  • “Vendors without an e-Learning strategy will lose share to their competitors”

    Cushing Anderson, IDC, 2000


E learning an e business imperative
e-Learning: an e-Business Imperative

e-Learning

Train

Support

“Need to learn fast to execute”

Launch of new products

Mergers and acquisitions

Business to business environments

Large scale reengineering efforts

Road warriors

Help desks

Perform

Employees

Customers

Suppliers


The oracle e business model

Portal

(Sell-Side

Marketplace)

Portal

(Buy-Side

Marketplace)

Self Service

Applications

Suppliers &

Partners

E-Store

Enterprise

Applications

CUSTOMERS

SUPPLIERS

Direct Sales

Business

Intelligence

Service

Providers

Customer

Service

The Oracle e-Business Model

E M P L O Y E E S


Oracle e business learning
Oracle e-Business Learning

  • Key e-Business transformation enabler

  • Adds value at every point in the customer and supplier relationship cycles

Enterprise

Applications

OTA, O.TUTOR

O.iLEARNING

Train

Suppliers

Train

Customers

Train

Employees


Oracle i learning
Oracle iLearning

A Learning Community Management System offered as a fullyhosted Internet service.

http://www.oracle.com/ilearning


Oracle iLearning

Hosted Application

Content may be stored at the

client’s location (behind firewalls)

Learning Community

Learners, Instructors, Managers

Content Providers and Administrators.

Multiple Learning Modes

Synchronous, Asynchronous,

Self-Paced and Scheduled Learning.

Content Management

Delivery, tracking, administration

and reuse


Oracle i learning hosted architecture

Learning Service Provider

Client

Client

Content

Server

LSP Content

Server

iLearning

Server B

iLearning

Server A

iLearning

Server B

Oracle iLearning

Servers

OracleFirewall

Oracle iLearning Hosted Architecture

Client Firewall

Oracle

iLearning

ASP

Separation of Content and Learning Management System


Oracle i learning functionality
Oracle iLearning Functionality

Content Developer

Learner

Learn

Build

* See* Try

* Enroll* Collaborate* Feedback

* Design* Assemble

Administrator,App. Developer

Instructor

Teach

Customize

* Deliver* Assess* Advise* Collaborate

* Look & Feel* Business Logic

Manager,Analyst

LearningAdministrator

Manage

Measure

* Setup* Integrate* Control Access* Monitor

* Analyze* Evaluate* Mine (data)


Reusable content object model

Curriculum

LearningEvent

RCO

Course

RCO

Topic

Collaborate

?

RCO

RCO

Test Topic

?

?

Component

Video

PPT

HTML

Reusable Content Object Model


Technology-

based training

titles

500+

60+

Countries

600K

1100

People trained

in 1999

Instructors

Oracle University Today

1700

Total staff

400

Locations

Instructor

led course

titles

400


Oracle e-business Transformation

Internet Content

Internet Sales

Internet Operations

Internet

Delivery

TIME TO MARKET

  • eClasses, OLN & e-Business Network

  • Thin Client Classroom

  • E-Learning Fast Tracks

  • Oracle iLearning


Oln professional subscription
OLN: Professional Subscription

  • Subscription education business focused on advanced topics

  • e-learning service for Oracle professionals

  • Powered by Oracle iLearning

  • Available globally 24x7x365

  • Growing at 2000 subscribers per week

  • Target 100,000 learners by end 2001

  • Four months from concept to revenue


Success factors for oln
Success Factors for OLN

  • Executive sponsorship

  • Technical infrastructure (Learning Management System & development)

  • Training/HR support

  • IT support

  • End user acceptance

  • Content (High quality; designed for delivery method)

  • Communication plan


Problems and solutions
Problems and Solutions

  • New product

  • Very fast growth

  • Internet latency on global operations

  • Course design

  • Non-Oracle content – standards

  • And the most important….

    • EXPECTATIONS


What has e learning meant for oracle
What has E-Learning Meant for Oracle?

  • Rapid refocus of business model and adoption of e-learning for Oracle University, the second largest IT training provider

    Quarter (Q1 00) to Quarter (Q1 01) Comparison:

    Internal education cost down 40% ($3.7M)

    Classroom enrollments down 60% (19,300)

    eClass enrollments up by 43500

    Total student enrollments up 36% (11,500)


E learning trends
E-Learning Trends

Source: Gartner, 2000

  • 2003+ Content is King

    • Decentralized e-Learning technology: part of the infrastruct.

    • Browsers offer virtual classrooms and authoring functionality

    • Professional and end-user courses included with apps

    • Productivity suites feature course authoring.

Synchronous

Asynchronous

Simulations

JIT Prepackaged

JIT Communities

Part of

Browser

Part of

ERP

Strategic

Point Solutions

Rich Off-the-Shelf

Content

Part of Word

Processor

Web Store Fronts

Part of e-Mail

End-User SW Vendors

Strategy Assessment Course Production Management Authoring

and Aggregation


Oracle directions in e learning
Oracle Directions in e-Learning

  • Full integration of e-Learning across the Oracle E-Business suite

    • User  Data  Transaction

  • Implementation of e-Learning practices at every phase in customer and supplier relationship cycle

    • E-business learning

  • Rapid growth of OTN and OLN as global learning communities

    • Supporting partners and customers

  • Deployment of Oracle iLearning based solutions and our e-Learning experience

    • B2B, B2C, B2E


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