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Search | Transforming How We Find & Use Knowledge

Search | Transforming How We Find & Use Knowledge. Boston KM Forum | April, 2007. Theresa Regli Principal tregli@cmswatch.com. The Search Marketplace.

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Search | Transforming How We Find & Use Knowledge

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  1. Search | Transforming How We Find & Use Knowledge Boston KM Forum | April, 2007 Theresa Regli Principal tregli@cmswatch.com

  2. The Search Marketplace

  3. Industry-leading, scalable solution for the enterprise, fully customizable for your needs, with robust API, Web Services support, and lowest TCO in its class, blah, blah, blah… How does it work? How much does it really cost? What’s wrong with it? Who are their real competitors? Do their consultants know my industry? Will my co-workers actually use it? “Markets are Conversations” -- Cluetrain Manifesto • About CMS Watch

  4. The ECM Marketplace | Where Enterprise Search Fits In

  5. Current trends in search • As search sector changes, distinctions among different “flavors” of search technology, features, and functions become more difficult to make.

  6. The Google Effect • Google revolutionized search with its relevance ranking – which relies heavily on link popularity • Increased staff expectations • Everyone has their “Google experience” in mind when selecting a search engine • In reality, Popularity ≠ Authority

  7. Before you begin any IT project… Make sure you have solidified business objectives • Make a list of what you expect to achieve • Keep them close by throughout the project Develop your requirements • Consider outside help • User-centered design principles apply

  8. The Importance of Scenarios

  9. Typical search scenarios • Customer / Self-service • Website search • E-commerce search • Legal search • E-discovery • Departmental search • Hybrid internet search • Executive dashboard • Sci/Tech/Medical • Multi-repository search • Desktop search

  10. Thank you! • Contact Info And now, the panel… Feel free to email me at: tregli@cmswatch.com www.cmswatch.com

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