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PARISHKARAM CALL CENTRE

Welcome. PARISHKARAM CALL CENTRE. Dial - 1100. &. An E – Governance Initiative IT&C Dept Government of Andhra Pradesh. Rashtravaani. Dial - 1250266. Introduction - 1100. Began operations with Agriculture Advisory, now extending for other departments for complaint booking.

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PARISHKARAM CALL CENTRE

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  1. Welcome PARISHKARAM CALL CENTRE Dial - 1100 & An E – Governance Initiative IT&C Dept Government of Andhra Pradesh Rashtravaani Dial - 1250266

  2. Introduction - 1100 • Began operations with Agriculture Advisory, now extending for other departments for complaint booking

  3. Citizen dials 1100 to get following services How does it work? 1 2 3 Grievances Grievances on Kotivaralu Emergency Call goes to operator Call goes to operator Call goes to operator The operator takes info and immediately contacts the respective department for immediate action The Operator books the complaint and forwards it to the concerned department through web/ mobile and e-mail. The caller is given a docket number for his complaint.

  4. One Crore Benefit Scheme • Parishkaram open for complaints from beneficiaries of the scheme • HoDs to take action on complaints expeditiously Kotivaralu

  5. Action on Complaints Complaints are to be redressed in stipulated time as suggested in Citizen’s Charter for each department… If not redressed in stipulated time, dial 1100… (to be printed on the receipts of the departments)

  6. Follow-up A citizen can get the status of his complaint by dialing 1100 and referring his docket number.

  7. Rashtravaani Dial 1250266 For Bill Enquiry and Departmental Information

  8. Bill Enquiry • Enter Your ID to get online information on your bills… • Water Bills (Consumer Number) • Property Tax (PTIN Number) • BSNL Telephones Bills (Telephone Number)

  9. Departmental Information • Pre-recorded FAQs on various State departments such as Agriculture, Animal Husbandry, Fisheries, Forests, Factories and AP Transco

  10. Thank You Brought to You by… In Association With… &

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