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MyCorby Customer Service Portal AchieveService on the FirmstepPlatform

MyCorby Customer Service Portal AchieveService on the FirmstepPlatform. Presenter Giles Mitton - CTO. Amazon AWS Event – 22/4/10. Amazon AWS Event – 22/4/10. MyCorby & Firmstep. Customer Service Solution. Customer Service Management = NOT CRM

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MyCorby Customer Service Portal AchieveService on the FirmstepPlatform

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  1. MyCorby Customer Service Portal AchieveService on the FirmstepPlatform Presenter Giles Mitton - CTO Amazon AWS Event – 22/4/10

  2. Amazon AWS Event – 22/4/10

  3. MyCorby & Firmstep Customer Service Solution • Customer Service Management = NOT CRM • To deliver customer Self Service where possible • About the customer and the council, (not about sales) • Focused on fulfilment (not just reducing cost at the point of contact) Amazon AWS Event – 22/4/10

  4. Why Cloud? • Scalable, on demand • Speed to share improvements • Better service to citizens Amazon AWS Event – 22/4/10

  5. Why Amazon AWS? • Innovators • Easy to use services • Security and capability Amazon AWS Event – 22/4/10

  6. What next? • Lean development - new features every day • Analytics - to determine improvements that will make the difference Amazon AWS Event – 22/4/10

  7. Thank you • If you would like to know more there is a Corby case study available here • AchieveService Product info is available here • If you would like to get in touch to find out more please contact us on 0845 467 2971 or email tellmemore@firmstep.com Amazon AWS Event – 22/4/10

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