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Introduction to the Event ManagementToolkit

Welcome to the Event Management Toolkit! This comprehensive toolkit will help you update your knowledge of the ITIL V3 Service Operation Event Management process and provide practical materials for use in your organization. Follow the Toolkit Roadmap to navigate through relevant stages and access user-friendly documents.

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Introduction to the Event ManagementToolkit

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  1. Introduction to the Event ManagementToolkit Welcome

  2. Welcome Welcome to the Event Management toolkit. Within this toolkit you will find lots of useful information, that will not only help you to update your knowledge and understanding of the new ITIL version 3 Service Operation Event Managemnt process but also provide you with practical and useable materials for use within your working environment.

  3. How it works Follow the ‘Toolkit Roadmap’ to navigate your way through the documents within the toolkit. This will direct you through the relevant stages of Event Management, Access Management and Request Fulfillment. Service Operation EVENT ALERT TRIGGER ITILV3

  4. Aim of the Toolkit • Provide a detailed over view of the Event Management process from a ITIL Version 3 perspective . • Provide practical and user friendly documents for you to use within your organization.

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