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Introduction of Problem Event

In this scenario, Lisa is communicating vital patient information over the phone to a receiving nurse on a busy unit. After encountering interruptions and confusion, she seeks out her nurse buddy, Betty, for support. Together, they keep nurse manager Gayle updated on the situation. The team approaches the situation calmly, deciding to respond thoughtfully instead of reacting impulsively. With renewed focus and collaboration, they strategize and ensure they gather accurate information to provide the best care for their patient.

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Introduction of Problem Event

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Presentation Transcript

  1. Introduction of Problem Event

  2. Lisa is on the phone talking to 3 East to give the receiving nurse report on her patient

  3. Lisa seeks out Betty to talk over what just happen on the phone. Betty is Lisa’s “nurse buddy” today.

  4. Lisa and Betty talk to Gayle, the nurse manager and bring her up to date about what happened. They give her the name of the receiving nurse and the unit and ask for help. I am going to respond and not react, Respond and Not React. OK, that was 10 seconds

  5. Lisa comes back and the face-to face report is not without interruption and confusion. Lisa and Betty decide to talk with Gayle, their nurse manager again.

  6. Lisa gives the charge nurse the report that she wants to give. The team starts to make a plan.

  7. Lisa is feeling supported and the team is ready to go out and “find the facts”

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