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OPENSHIFT & THE NEXT GENERATION OF RETAIL

OPENSHIFT & THE NEXT GENERATION OF RETAIL. Jamil Ahmed Infrastructure Analyst Best Buy Canada. Andrew Block Senior Principal Consultant Red Hat. Taneem Ibrahim Principal Technical Account Manager Red Hat. RETAIL INDUSTRY CHALLENGES.

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OPENSHIFT & THE NEXT GENERATION OF RETAIL

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  1. OPENSHIFT & THE NEXT GENERATION OF RETAIL Jamil Ahmed Infrastructure Analyst Best Buy Canada Andrew Block Senior Principal Consultant Red Hat Taneem Ibrahim Principal Technical Account Manager Red Hat

  2. RETAIL INDUSTRY CHALLENGES Customers seek alternativemethods for interacting with retailers Competitive landscape disrupted by new players Organizations that fail to adopt new offerings and delivery approaches will struggle to survive

  3. OUR OWN TECHNOLOGICAL CHALLENGES • Long lead times to setup Infrastructure in Production that sometimes took months • Consistency issues with applications running successfully in Dev, but not working as expected in Production • Scalability concerns as we would need to build new servers to scale existing applications • Slow developmentdue to developers needing to wait days or weeks before they can deploy a new service to Dev

  4. OPENSHIFT AT BEST BUY RHC Assist Thru Holiday 2018 - 2019 Holiday Season Deploy on OCP v3.5 OpenShift v1.4 POC with Origin v3.5 to 3.7 upgrade (baremetal, VM, Azure) June ‘16 - Feb ‘17 Mar. ‘17 - Feb 18’ Mar. ‘18 - Sept. ‘18 BBY Canada Consulting Support, Training, and TAM Holidays OCP deployment and maintenance with RHC and TAM OCP Health- check OCP POCs (v3.4) V3.7 Upgrade

  5. LIFE AFTER OPENSHIFT Shorten lead times to production went from months to days Increased speed of development 4x more releases in 2018 than 2017 Ease of scalabilityat peak times Cloud Native Development

  6. LIFE AFTER OPENSHIFT Increase empowerment within teams Improve Devops Principles Continue our shift left mindset within teams

  7. MAKE THE HOLIDAYS

  8. MAKE THE HOLIDAYS Black Friday Nov 23 Cyber Monday Nov 26 Christmas Eve Dec 24 Boxing Day Dec 26 AUG SEP OCT NOV DEC 2019 2018 New Year’s Day Jan 1 Peak Demand TAM Nov 22 Peak Demand TAM Dec 26 Change Freeze Oct 1 Load Testing Aug 15

  9. THE GHOSTS OF HOLIDAYS PAST • Outages in the past have cost millions of dollars • Long queue times have caused unpleasant customer experiences • Stressful months leading up to holiday season due to failed performance tests • Lengthy projects just prior to MTH to build out new servers / infrastructure for scalability • Reduced capabilities offered to customers as we needed to disable features due to high traffic

  10. MAKE THE HOLIDAYS – OPENSHIFT READINESS Increasing capacity by adding additional replicas for application pods and reviewing pod auto scaling Ensuring the servers are up to date using current major security patches Running performance tests with simulated MTH peak demand

  11. HOLIDAYS –FROM A CUSTOMER PERSPECTIVE

  12. HOLIDAYS –FROM AN OPENSHIFT ADMIN PERSPECTIVE

  13. OPENSHIFT AND MAKE THE HOLIDAYS Black Friday - Peak Requests/min Peak volume is experienced during Black Friday with historic record high as 700K total requests/ min (11.6K/sec). CDN Network received 60K request/sec

  14. OPENSHIFT AND MAKE THE HOLIDAYS OpenShift sustained peak MTH load volume extremely well with no glitch.

  15. BUILDING A COMMUNITY

  16. COMMUNITIES OF PRACTICE Heavily utilize the Community of Practice (CoP) concept to collaborate and build knowledge. A group of people who share a craft or a profession Created deliberately with the goal of gaining knowledge related to a specific field Serve a purpose in addition to bringing people together with a common interest OpenShift team either lead or participate in multiple CoP’s including DevOps, PaaS Automation, Operations Engineering, Site Reliability Engineering, and Developers.

  17. LOOKING FORWARD

  18. OPENSHIFT AND THE FUTURE OF BEST BUY CANADA Increase Automation Adoption of new OpenShift technologies and development of new mechanisms to simplify OpenShift management Application Migration Onboard additional applications and teams into OpenShift Hybrid CloudStrategy Expansion of OpenShift’s reach

  19. QUESTIONS

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