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Why CX-Led Indigenisation Powers Aerospace Future - Skyone

Skyone explains how Aerospace Future: CX-Led Indigenisation is Crucial in Global Market to enhance innovation, quality, and strategic autonomy.

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Why CX-Led Indigenisation Powers Aerospace Future - Skyone

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  1. AerospaceFutureCX- LedIndigenisationis CrucialinGlobal Market VisitOurWebsite: www.skyone.aero

  2. India’sAerospaceCustomerExperience StrategyMustAdapt—NowMoreThanEver India’saerospaceindustrystandsatadecisivemoment. Risingglobaltradetensionsandimporttariffsthreaten supplychainsacrossaviation.Althoughtheindustryhas grownsteadily,challengesnowdemandanewmindset.A customerexperience(CX)-drivenstrategycanhelpIndia takecontrolofitsaviationfuture. JaideepMirchandani,GroupChairmanofSkyOne,offersa solution.“Aself-sufficientindigenousaerospaceparts marketmayhelpIndiathroughapotentialglobaltradewar,” hesays.Hisinsightreflectsabroadervision.Indiamustact nowtosecureitsaviationinfrastructure,reduceimport dependence,andbuildforthelongterm.

  3. TheWarningSignalsAreLoudand Clear AtarecentaviationconferenceinBangalore,industry expertsvoicedconcerns.Tworecurringthemesstood out—first,asevereskillsgap,andsecond, overdependenceonimports.Nearly98%ofaerospace partsstillcomefrominternationalsuppliers.Thisposes amajorrisk. WithreciprocaltariffsfromtheUnitedStates, procurementcostsmaysurge.AsIndiahasordereda largenumberofnewaircraft,thecostofmaintenance andrepair(MRO)willlikelyincrease.Theseheadwinds demandurgentsolutions.

  4. WhyIndigenisationIsaCXStrategy CXisnolongerconfinedtocustomerservicedesksor callcentres.Inaerospace,itextendstofleetuptime, partsavailability,andservicequality.Agrounded aircraftduetounavailablepartsdirectlyimpactsthe endcustomer. Therefore,investinginlocalmanufacturingismorethan aneconomicstrategy—it’sacustomer-firstpolicy. Airlinesthatrelyondomesticsupplierscanensure fasterturnaround,reduceddowntime,andgreater control. JaideepMirchandaniemphasisesthis.“Onepractical solutionistostep upefforts towardindigenisation, especiallyinmanufacturing,”hesays.Hisremarks highlightasimpletruth—greatcustomerexperience beginslong before takeoff.

  5. TheMarketIsReady—ButIs theEcosystem? According toGrandViewResearch,India’s aerospacepartsmanufacturingmarketwas valuedat$13.6billionin2023.Itisprojectedto growataCAGRof6.8%through2030.Fleet expansionsandmodernisationareexpectedto drivedemandfurther. Thismakesnowtheidealtimetocreateastronger domesticecosystem.Still,thiscannothappenin isolation.Localmanufacturingmustbesupported byarobustMROsector,strategic partnerships, andskillsdevelopment.

  6. MRO:AMissedOpportunityNo More MRO(Maintenance,Repair,andOverhaul)haslong beenanoverlookedpillar.However,thesurgein passengertrafficandfleetsizehaschangedthat.“The demandforMROserviceswithinIndiawillcontinueto grow,”saysMirchandani. Consequently,thisdemanddrivestheneedforlocally madeaircraftcomponents.OEMs(OriginalEquipment Manufacturers)andMROplayerscancollaborateto redefineIndia’sroleintheaerospacesupplychain. Furthermore,thegovernment’seaseofdoingbusiness reforms,cost-effectivelabour,andsoftwareprowess offeradditionalleverage.CXleadersmustrecognise thatfasterMRO=bettercustomerexperience.The connectionisdirectandmeasurable.

  7. Technology,Trust,and Time-to-Market Indiaalreadyhascompaniesthatproducelanding gear,fuselagesections,andelectricalsystems.These firmsarecontributingmeaningfullytotheglobal supplychain.Theirsuccesssendsamessage—itis possibletoscalequicklywhilemaintainingquality. Moreover,Indiansuppliersareenteringglobal partnerships.Thesecollaborationsimprove technologyaccessandproductioncapability.InCX terms,thismeansbetterparts,fasterdelivery,and greaterreliability.

  8. TheWorkforceChallengeTurning WeaknessintoStrength AnysustainableCXmodelrequires a skilledworkforce. Withoutit,eventhebestsupplychaincancollapse. Unfortunately,Indiacurrentlyfacesaseriousshortageof trainedaerospaceprofessionals. Butthischallengealsopresentsanopportunity.With targetedtraining,apprenticeships,andupskilling programs,Indiacancreateanewgenerationof aerospaceexperts.Thisfuture-readyworkforcecan bridgethegapbetweentechnologyandcustomer experience. ItisvitalthatCXleaderspushforinvestmentsin educationandR&D.Everytrainedprofessionalenhances servicequalityandreducesdependencyonexternal support.Andinaerospace,thatdirectlytranslatesto improvedCX.

  9. Policy,Planning,andPublic PrivatePartnerships India’spolicyenvironmentmustsupportthese ambitions.Anationalroadmapforaerospace indigenisation,similartoMakeinIndia,isessential. Furthermore,public-privatepartnerships(PPPs) canfast-trackcapabilitiesandreducerisk. Aunifiedapproachbetweengovernment,airlines, MROfirms,andcomponentmanufacturerswill yieldresults.Bystreamliningprocurement,offering taxincentives,andfast-trackingapprovals, policymakerscanempowerindustryplayersto focusonwhatmatters—buildingCX-driven aviationsolutions.

  10. LessonsIndianCompaniesMust TakeForward Theaerospacesectorofferscriticallessonsforother industriestoo: Customerexperienceisinseparablefromoperations.Speed, quality,andreliabilitydefinehowcustomersperceivebrands. Localisationbuildsresilience.Relyingonforeignimports makesbusinessesvulnerabletogeopoliticalshocks. Invest inpeople.Afuture-readyworkforceisnotoptional—it isstrategic. R&Disnotaluxury.Innovationdrivesdifferentiationand createsmarketleadership. Partnershipsmatter.Collaboratingacrossborders strengthenscapabilitiesandtrust.

  11. LookingAheadFrom ImitationtoInnovation Asglobaltraderealigns,Indiamustmovefrom beingabuyertobeingabuilder.Aerospaceisthe perfectcanvas.Withtherightstrategy,the nation canbecomeanetexporterofaviationpartsand services. ThistransformationrequiresCX-focusedthinking ateverylevel.FrommanufacturingtoMRO,every touchpointmustbeoptimised.Indoingso,Indian aerospacecompanieswon’tjustserve customers—they’lldelightthem,retainthem,and leadtheskies.

  12. FinalThought:CXisIndia’s SecretWeapon JaideepMirchandani’svisionofaself-reliantaerospace ecosystemismorethantimely—it’snecessary.With risingglobaltariffs,uncertainsupplychains,and growingdomesticdemand,theonlypathforwardis self-strengtheningthroughexperience-centric strategies. CXisnottheendofthepipeline—itisthecoreengine. Andit’stimeIndiarealisesthis,beforethenextcrisis takesoff.

  13. Getin Touch Contactustogetmoreinfo info@skyone.aero +97165579577 www.skyone.aero B1-01-04A,SaifZone– Sharjah,UnitedArabEmirates

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