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Read about a peer-reviewed tool for patient feedback and a traffic light assessment system in a neurophysiology department. Discover how patient champions are driving improvements through partnership working and learning from patients. Learn about current challenges and ongoing efforts to involve people with learning disabilities and their carers, enhance admission information, and develop a public website. Explore strategies like patient and carer feedback, IMCA service advertising, tailored plans, and carers policy.
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What they liked • Patient Champions • Traffic light assessment Tool • Neurophysiology Department • Flagging • Learning from Patients Group • Partnership working
What could be better • Poor signs • Not much easy read information • We don’t involve people with a learning disability and their carers • No public website • Poor admission information
What we’re doing to make things better • Patient and carer feedback • Advertising the IMCA Service • Writing a plan for people with a learning disability • Carers policy