The Art of Encouragement

1. The Art of Encouragement Helping people, teams and organisations to build on their strengths and achieve their picture of success

2. Good Encouragers They focus on: Excellence Enterprise Encouragement

3. Studying Success

4. The five seasons of life Spring Summer Autumn Winter Second Spring 0 30 40 15 22 80+

5. Mora and Alec Dickson

9. David and Ruth Wills

10. David Wills, who died in 1981, was a man who loved poetry, and assumed that everyone else did as well. In a sense his career as a pioneer of therapeutic community came from poetry – from shared poetry and long walks with a fellow Brother at the Wallingford Farm Training Colony named Stuart Payne, from whom Wills learned that it was not necessary to beat up and frighten difficult, disturbed and delinquent young people to get them to listen and respond to you. From The Planned Environmental Therapy Trust

12. Success Peak performers often aim to: * Clarify the picture of success. * Clarify the road towards achieving the picture of success. * Clarify and do whatever is necessary to achieve the picture of success.

13. Good Encouragers * They encourage people by providing a stimulating sanctuary in which people can clarify their picture of success. * They make clear working contracts with people – they make ‘The Deal’ clear - and clarify people’s responsibilities in achieving the picture of success. * They employ their talents to encourage, educate and enable people to achieve ongoing success.

14. Peak Performers They often start by clarifying their picture of success. They then go through the following steps. * They build on their strengths – where they deliver As, rather than Bs or Cs - and manage the consequences of their weaknesses. * They set specific goals, clarify their key strategies and get the right support. * They perform superb work and find creative solutions to challenges. They keep working hard and do whatever is required to achieve their picture of success.

15. People can choose their attitude and each choice has consequences Take Responsibility Encourager Positive Negative Stopper Avoid Responsibility

16. People continually make choices and each choice has consequences A B C D E + + + + + ……………………… ……………………… ……………………… ……………………… ……………………… - - - - - ……………… ……………… ……………… ……………… ………………

17. Peak Performers They keep focusing on the three keywords:

18. Peak Performers Keep Asking:

19. The Art of Building on Strengths

20. The Strengths Way Start by clarifying people’s picture of success. You can then focus on their: Strengths * Strengths * Successful style * Specific contribution Specific Goals * Specific goals * Strategies * Support Success * Superb work * Solutions * Success

21. Success The picture of success is: * To * To * To

22. Strengths

23. What are the deeply satisfying activities in which you deliver As, rather than Bs or Cs? When do you go through the stages of absorption, adventure and achievement? When do you go ‘A, B _____ then leap to ______Z’? Where do you quickly see patterns? Where do you focus on clarity, creativity and concrete results?

24. Where do you always do the basics and then add the brilliance? What is your successful style? What is your vocation? What is your perfect Project, People and Place? What are the specific things you can deliver to potential sponsors?

25. Three Kinds of Builders * Some people renovate an old ‘house’. *Some people build a new house connected to an old house. * Some people build a new house in a new place. Renovating an old house Old House NewHouse New House in a New Place

26. The Art of Building Super Teams

27. Super Teams They build on their strengths. They then translate these into a clear story, strategy and road to success.

28. The ______ Story The ‘What, Why, How, Who and When’

29. Introduction The purpose of our team – the specific thing we are here to do - is: * To ______________________________________

30. The ‘What’ – the picture of success The goal we want to achieve by _________ is: * To ____________________________________________ The specific things that will be happening then that will show we have reached the goal will be: Profits * ** ‘Products’ * ** People * **

31. The ‘Why’ The benefits of reaching the goals will be: For the company * ______________________________________________________ * ______________________________________________________ For the customers * ______________________________________________________ * ______________________________________________________ For the colleagues * ______________________________________________________ * ______________________________________________________

32. The ‘How’ The key strategies we can to follow to give ourselves the greatest chance of success are: Profits * To * To * To ‘Products’ * To * To * To People * To * To * To

33. The ‘Who’ The leadership team’s responsibilities in working to achieve the goals are: * _________________________________________________ The managers’ responsibilities in working to achieve the goals are: * _________________________________________________ The colleagues’ responsibilities in working to achieve the goals are: * _________________________________________________

34. The ‘When’. The road map towards achieving the picture of success The goal we want to achieve by _______ is: “To ________________________________________” Milestones. The specific things we will have achieved by then will be: Quotes. The words we want to hear people saying then will be: Dates Profits * ________________________________________ Products * ________________________________________ People * ________________________________________ Profits * ________________________________________ Products * ________________________________________ People * ________________________________________ * The End Date - work backwards * ______________ “________________________” “________________________” “________________________” “________________________” “________________________” “________________________”

35. * ______________ * ______________ * ______________ Today • Profits • * ________________________________________ • Products • * ________________________________________ • People • * ________________________________________ • Profits • * ________________________________________ • Products • * ________________________________________ • People • ________________________________________ • Profits • * ________________________________________ • Products • * ________________________________________ • People • * ________________________________________ “________________________” “________________________” “________________________” “________________________” “________________________” “________________________” “________________________” “________________________” “________________________”

36. The Organisation’s Road Map to Success The Team’s Road Map The Team’s Road Map The Team’s Road Map The Individual’s Contribution The Individual’s Contribution The Individual’s Contribution The Individual’s Contribution The Individual’s Contribution The Individual’s Contribution

37. Super teams are based on:

38. Virginia Satir

39. The Art of Mentoring

40. Classic Mentoring: The 5C Model You can help the person to explore their:

41. Setting The Scene You can create a stimulating sanctuary. You can then encourage the person to focus on the challenges they would like to explore. For example: * How to * How to * How to

42. Challenge Challenge. The challenge I want to tackle is: *How to Clarity. The real results I want to achieve – in order of priority – are: *To *To *To Controllables. The things I can control are: *To *To *To

43. Choices A B C D E * Pull out lots of ideas * Check what the person has already tried * Keep going until empty

44. ? ? ? ? ? 10 10 10 10 10 Consequences A B C D E Pluses: Minuses: Pluses: Minuses: Pluses: Minuses: Pluses: Minuses: Pluses: Minuses: AttractivenessRating

45. Creative Solutions *Return to the goals and clarify the real results to achieve. * Perhaps take a short time-out to gather your thoughts. *Explore the other potential creative solutions * Employ the creative process of opening up and closing down. * Share lots of ideas. Watch the person to see which ideas resonate. Follow these up.

46. The Creative Process of Opening Up and Closing Down

47. Conclusions The concrete steps I want to take towards tackling the challenge are: * To * To * To

48. The Art Of Creative Problem Solving

49. The Creative Art You can keep focusing on:

50. The 3C Model for Creative Problem Solving You can keep focusing on: Clarity * Challenges. The challenge I want to tackle is: ‘How to ____?’ * Clarity. The real results I want to achieve are: * Controllables. The things I can control are: Creativity * Choices. The possible options for achieving the results are: * Consequences. The pluses and minuses of each option are: * Creative solutions. The other possible creative solutions are: Concrete Results * Conclusions. The route I want to follow is: * Contracts. The contracts I need to make to achieve the results are: * Concrete results. The specific action plan for achieving the results is: