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Austin, Texas

Light up Aftermarket Sales with the NEW JDLink!. Solution Seminar. Austin, Texas. Light up Aftermarket sales with the NEW JDLink!. Solution Seminar. Austin, Texas. Profitability through connectivity. John Deere JDLink™ Customers. Menu Selling. Courtesy of Dairy Queen. Menu Selling.

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Austin, Texas

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  1. Light up Aftermarket Sales with the NEW JDLink! Solution Seminar Austin, Texas

  2. Light up Aftermarket sales with the NEW JDLink! Solution Seminar Austin, Texas

  3. Profitability through connectivity John Deere JDLink™ Customers 2010 John Deere Aftermarket Expo| December, 2010

  4. Menu Selling Courtesy of Dairy Queen 2010 John Deere Aftermarket Expo| December, 2010

  5. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  6. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  7. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  8. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  9. Menu Selling JDLink™ 2010 John Deere Aftermarket Expo| December, 2010

  10. JDLink™ Enabled Technology • Customer Challenges • Too much to manage • Hard to find quality help • Training new people • Reduced downtime • Machine coordination/location • Machine productivity • New support services • Reduce input costs • Technology adverse 2010 John Deere Aftermarket Expo| December, 2010

  11. JDLink™ Enabled Solutions • JDLink Solutions • JDLink website easy mgt • JDLink Monitor machines • Historical JDLink Info • JDLink Codes (DTC’s) • JDLink Geofence/Map • JDLink Machine Utilization • JDLink Alerts • JDLink Reports • JDLink Easy to use Website 2010 John Deere Aftermarket Expo| December, 2010

  12. JDLink™ Value • JDLink telematics allows customers and dealers to use wireless communications to make informed decisions in real-time improving their machine utilization. • Save money • Save time • Increase productivity 2010 John Deere Aftermarket Expo| December, 2010

  13. JDLink™ Functionality Machine Location Recording Cellular Data Server 2010 John Deere Aftermarket Expo| December, 2010

  14. JDLink™ Select & Ultimate JDLink Select JDLink Ultimate Add pic of older JD tractors 2010 John Deere Aftermarket Expo| December, 2010

  15. Select vs. Ultimate 2010 John Deere Aftermarket Expo| December, 2010

  16. JDLink™ Ultimate & Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  17. JDLink™ Ultimate Compatibility FieldInstalled Factory Installed FactoryInstalled • Tractors • 9x30 • 8x30 • 8R (2010 model yr) • 7x30 • 6x30 • SPFH • 7x00 • 7x50 • What platforms are missing? NEW 8R 1 Year Included 2010 John Deere Aftermarket Expo| December, 2010

  18. Service ADVISOR™ 4.0 with Remote Compatibility Codes & Recordings Codes, Recordings & Remote Reprogramming FactoryInstalled • Tractors • 9x30 • 8x30 • 8R (2010 model yr) • 7x30 • 6x30 NEW 8R 2010 John Deere Aftermarket Expo| December, 2010

  19. Parts and Service challenges • Challenges 2010 John Deere Aftermarket Expo| December, 2010

  20. Select Dashboard 2010 John Deere Aftermarket Expo| December, 2010

  21. JDLink™ Location 2010 John Deere Aftermarket Expo| December, 2010

  22. Engine Hours 2010 John Deere Aftermarket Expo| December, 2010

  23. JDLink™ Alerts 2010 John Deere Aftermarket Expo| December, 2010

  24. Alert Escalation 2010 John Deere Aftermarket Expo| December, 2010

  25. Alert Escalation Visit Booth 205 on Expo Floor 2010 John Deere Aftermarket Expo| December, 2010

  26. JDLink™ Ultimate Dashboard 2010 John Deere Aftermarket Expo| December, 2010

  27. JDLink™ Ultimate Dashboard 2010 John Deere Aftermarket Expo| December, 2010

  28. JDLink™ Ultimate Dashboard 2010 John Deere Aftermarket Expo| December, 2010

  29. JDLink™ Ultimate Dashboard 2010 John Deere Aftermarket Expo| December, 2010

  30. JDLink™ Value • JDLink telematics allows customers and dealers to use wireless communications to make informed decisions in real-time improving their machine utilization. • Save money • Save time • Increase productivity 2010 John Deere Aftermarket Expo| December, 2010

  31. JDLink™ Terminal Setup • Assign Roles within the Dealership • Accept Terminal into Dealer Account • Setup Customer Account • Transfer into Customer Account | JDLink™ Features and Utilization

  32. New Terminal 2010 John Deere Aftermarket Expo| December, 2010

  33. Transfer Terminal 2010 John Deere Aftermarket Expo| December, 2010

  34. Transfer Terminal 2010 John Deere Aftermarket Expo| December, 2010

  35. Transfer Terminal • JDLink™ Aftermarket Action Item: • Identify dealership JDLink™ admin • Identify process to create customer accounts • Training available on JDU • Information on Stellar Support dealer corner 2010 John Deere Aftermarket Expo| December, 2010

  36. Profitability through connectivity John Deere JDLink™ Customers 2010 John Deere Aftermarket Expo| December, 2010

  37. JDLink™ & Menu Selling 2010 John Deere Aftermarket Expo| December, 2010

  38. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  39. Extended Warranty- PowerGard™ Protection • Aftermarket Benefit • Increased margin – 20% Margin • Increases customer loyalty • Increases Service Revenue • Utilizes Genuine John Deere Parts • Customer Benefits • Allows for budgeting of repair costs • Increases customer experience • Increases value at trade/resale • Aftermarket Action Item: • Sales, Parts and Service menu alignment • Develop a follow-up sales process 2010 John Deere Aftermarket Expo| December, 2010

  40. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  41. JDLink™ Ultimate Subscription 2010 John Deere Aftermarket Expo| December, 2010

  42. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  43. 1 Year Dealer Services Package • JDLink™Website Administration - Set up JDLink website for the customer which includes a follow-up visit. • Machine Performance Analysis - Partner with the customer to optimize equipment operation for one year. • Remote Machine Connection (2X) – Provides a customer two free remote machine connections. Attend class 15 Uptime Through Service ADVISOR™ Remote to learn more! 2010 John Deere Aftermarket Expo| December, 2010

  44. 1 Year Dealer Services Package 2010 John Deere Aftermarket Expo| December, 2010

  45. Menu Selling * In US Dollars 2010 John Deere Aftermarket Expo| December, 2010

  46. Maintenance Programs with JDLink™ • Aftermarket Benefit • Increased margin- 50% • Increases customer loyalty • Increases aftermarket sales • Condition of tractor known • Customer Benefit • Work performed by certified technician • Maintenance scheduling management • Reduce downtime • Time savings with new Maintenance schedule • 500hr Service Interval • Aftermarket Action Item: • Develop a maintenance program • Sales, Parts and Service menu alignment • Develop a proactive alert strategy NEW!! 2010 John Deere Aftermarket Expo| December, 2010

  47. Market Service Times 2010 John Deere Aftermarket Expo| December, 2010

  48. Machine Inspection • Aftermarket Action Item: • Design the offered inspection program(s) • Sales, Parts and Service menu alignment • Develop a strategy/process to handle the inspection programs. • Aftermarket Benefit • Increased Parts and Labor- $5000 (US $) • Enhances customer loyalty • Condition of tractor known • Balances Service Department workload • Customer Benefits • Increases performance and reliability • Improves the customer experience & • resale value 2010 John Deere Aftermarket Expo| December, 2010

  49. Profitability through connectivity John Deere JDLink™ Customers 2010 John Deere Aftermarket Expo| December, 2010

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