Communications Archiving Solutions | Compliance Officers and Customers

1. Compliance Officers Unhappy Communications Archiving Solutions In today’s era of communications archiving, is that the kind of experience that you want to have? There is a superior option to storing, tagging, and losing all hope of ever retrieving the content again. Communications Compliance must be relentless and routinely updated to meet new guidelines as well as be capable of retroactively applying those same guidelines to archived communications. Are customers happy with their communications archiving solutions? At the end of the day – it’s about the customer experience. If a customer is happy with their archiving solution, then everyone wins. However, if a customer is unhappy, well, we can all guess how that scenario typically plays out. Apparently, the data seem to suggest that customers could go either way; it’s a 50-50 draw if they’re going to be happy – or unhappy – with their communications archiving solution. A What makes financial firms unhappy with their communications archiving solutions? Perhaps it’s easier to relay what makes customers unhappy. One of the biggest complaints of compliance officers is the requirement for specialty hardware to perform the surveillance and communications archiving. Integrating a third-party’s hardware imposes an added burden on the client; additional physical storage, maintenance costs, and asset management responsibilities are typically unwelcome “extras.” Who’s the unhappiest group of workers at a bank? It could be the IT team that’s under-resourced and has the unfortunate task of maintaining all of the spaghetti-cobbled legacy plus third-party solutions so that they continue to operate. So, the question remains open. Are YOU happy with your communications archiving solution? We’ll try and explore the WHY in the next couple of articles and survey questions. Website: https://www.shieldfc.com/