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Moving into a Multi-Site Environment: Lessons from Clifford Chance’s Transformation

This presentation, delivered by Sara Berry at the EUUG Conference on September 5, 2001, outlines Clifford Chance's transition into a multi-site operation with 30 offices across 19 countries. With around 6,000 staff and nearly 2,500 partners and lawyers, the project began in October 2000 following key mergers. Challenges included managing technology across different systems and time zones and addressing varying communication styles and cultural differences. Attendees will learn planning strategies, common pitfalls to avoid, and essential steps for successful implementation.

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Moving into a Multi-Site Environment: Lessons from Clifford Chance’s Transformation

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  1. Moving into a Multi-site environmentSara BerryEUUG Conference 5th September 2001

  2. OFFICES

  3. 30 Offices in 19 countries • Around 6,000 staff worldwide with nearly 2,500 partners and lawyers • Clifford Chance London first NT Unicorn user in UK • Three ways merger with German/East European firm Punders and New York firm Rogers and Wells on 1st January 2000 • Followed by a merger with Luxembourg firm Kremer et Associes in March 2000

  4. Multi-site project began Oct 2000 • Sites selected were large and medium offices on different continents • Planning involved project meeting in London initially with representative from US and Netherlands • New York and Amsterdam using different systems

  5. Technology issues: • Test Workflows in a WAN environment • Multiple IT departments • Servers, back-ups and time zones • Incorporating an existing shared catalogue/non-compatible

  6. Communication issues: • Communications between offices • Different approaches and culture • Planning a timeline for the project • Talking to Sirsi

  7. Data issues: • Mapping fields • National bibliographic standards • See database in situ with owner/operator (especially if not MARC) • Talking to Sirsi

  8. Things you really should do... • Decide you really, really, really want to go multi-site! • Different approaches and culture • Planning a timeline for the project • Talking to Sirsi

  9. ….. and things you should not! Do not do an upgrade at the same time!

  10. Have a party!

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