Gerald Tan Licensing Manager Microsoft Singapore. Microsoft Product Licensing Advisor. Partner-in-Confidence. MPLA Introduction & Overview.
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Microsoft Product Licensing Advisor
Microsoft Product Licensing Advisor (MPLA)The Microsoft Product Licensing Advisor (MPLA) is an easy-to-use online resource that can help you find and select Microsoft products, find the right licensing program, and determine estimated retail pricing (ERP) based on software needs.
MissionDeliver an easy to use customer facing configuration tool on Microsoft.com that will measurably improve Licensing business simplicity in the mid-market IT-Pro worldwide community. Provide a seamless experience that is integrated with call centers to assist those customers needing additional guidance.
Mid Market customers
I am confused and don’t know where to turn
…They are lost in Microsoft’s licensing policy and there is no place to find dependable advice assistance
Convenient and easy to use access to dependable advice assistance
Microsoft takes no responsibility for our relationship
….Microsoft is not being proactive nor taking accountability for their role in the business relationship
Proactively addresses needs of customers and drives down cost of software acquisition
Microsoft is not in touch with the Mid Market
…Microsoft’s policies and practices aren’t in concert with the needs of Mid Market customers
Educates customers with simplified user rights and licensing options
EasySaves Time Cost Saving Implications
Source: WWCPSS FY ‘05
Flexible product licensing configuration abilities (begin with products or an IT Solution) increases customer usability
User-interface localization provides deeper reach to mid-market IT Professionals in more markets
New Wizard-driven help identifies applicable product versions
Product recommendations showcase value of Microsoft's full portfolio of products
English-speaking chat functionality quickly connects users to Microsoft Support Professionals
Unique quote IDs allow the customer to convey needs quickly and efficiently to Microsoft partners
Microsoft Product Licensing Advisor links customers with accessible and accurate licensing/pricing information 24 hours/7 days a week.
Product Use Rights, Product Specific Information, and other features link customers with a valuable licensing knowledge resource
Enhance Customer Support
Deliver Simplistic Licensing Info
Decrease Sales Cycle
Easy Access to Partner Info
Unique Quote IDs
MS Customer Services/Account Managers
Report Download with product specific PUR content
Product information from MS Product Catalog
Provide Microsoft product SKUs for immediate use
Carolyn Brown, an IT manager for a Seattle consulting firm, with several years of experience in software licensing has purchased products in the past from a Microsoft reseller. She hears about the Microsoft Product Licensing Advisor (MPLA) from her reseller as a resource for more information. Carolyn launches the MPLA to learn about the Microsoft Open License Program. Carolyn selects: Office XP Professional and Small Business Server 2003 products for her first query.
The MPLA generates a report for her query that provides her with the product SKU numbers. She has a question about her previous purchases of Office 2003 Professional from her reseller.
Carolyn calls her reseller and using the SKU from the report, queries about her previous purchases. The reseller is able to immediately retrieve her purchase history and answer her questions. Realizing that she does need to purchase additional licenses she generated from her report, she also provides the reseller with the unique report identification number that allows them to conclude the order within 15 minutes.
John Green is a project manager for a Chicago advertising firm. He discovers the Microsoft Product Licensing Advisor (MPLA) on www.microsoft.com/licensing. Intrigued, he generates a report to understand what the investment is to license Customer Relationship Management (CRM) software and Biz Talk Server 2004. Encouraged by the data on the report, John remembers there is a link in the MPLA to find a reseller, so he returns to the MPLA and finds a reseller with which to speak.
John phones the reseller and references the MPLA along with the unique report identification number generated from his visit. Together, the reseller and John review the report and selections. The reseller points out a few additional products and options to complement the overall purchase. John and the reseller finalize the purchase that reflects the MPLA quote and the reseller sends John a final proposal for the software purchase.
John uses the proposal from the reseller to present an end to end Customer Management solution to his executive sponsor. Impressed, the Vice President of Marketing agrees to trial the solution and approves the investment.
Allows user to profile self, configure using a specific licensing program, select products first, or choose an IT solution
Enables country-specific programs and pricing & is localized in nine languages
Detailed Software Assurance Benefits related to the agreement are also available
Report provides SKUs, ERP, Recommendations, & Total Agreement Pricing
Recommendations detail key prerequisites and add-ons available to the customer for the products configured
Comparison provides side by side analysis of two most applicable licensing programs
When a user saves a report it will create a unique quote ID. This ID can then be shared with a partner/reseller can easily facilitate the sales cycle.
Provides full report data with product specific Product Use Rights
Mid-size Business Center Skinning
Late Summer 2006
Late 2007-Early 2008
Maintenance (Quarterly Updated PURs & Additional QFEs as needed)
Q. Do MPLA’s capabilities compete with partners?
A. MPLA is not designed to replace the capabilities of Microsoft’s partners. MPLA can be used to enhance partners’ productivity and effectiveness. It is designed to simplify the product licensing for customers, partners and Microsoft internal users. MPLA can save partners’ time spent on configuring licenses, modeling scenarios, quoting activities and eases access to product SKUs.
Q. How can I get help with specific licensing questions beyond what MPLA provides?
A. Please contact your Volume Licensing partner. A list can be found at Microsoft Licensing Program Reseller page.
Also, you may review the Licensing section (http://www.microsoft.com/licensing) for information on specific program details, licensing briefs, and other resources. Or in the US you can call (800) 426-9400, Monday through Friday, 6:00 A.M.– 6:00 P.M. Pacific Time to speak directly to a Microsoft Customer Service agent about the program options best suited to meet your needs.
Q. When I click on the link for a local reseller, I am redirected to the Microsoft.com site in my country. Where can I find a list of local resellers?
A. MPLA will direct you to your local Microsoft.com website which will have the most up-to-date reseller information and provide you with local resources.
Q. Why can’t I see my country’s pricing?
A. Your country’s pricing may not be published. Not all country-specific pricing is available within the MPLA and you may need to contact a local reseller to receive pricing information.
Q. What price does MPLA quote to customers?
A. MPLA quotes estimated retail price (ERP) for Microsoft Licensing programs, excluding any taxes that may apply.
Q. How accurate is my MPLA quote?
A. MPLA is designed as an initial configuration resource designed to provide initial licensing program comparisons, guidance and estimated quotes. For final quotes and more detailed licensing information, please contact your Microsoft partner.
Q. Can I purchase Microsoft licenses using MPLA?
A. No, MPLA is designed to provide licensing program comparisons and ERP/RRP quotes (where available). You must contact a Microsoft partner to purchase licenses.
Q. Can I share my MPLA report with other parties?
A. Yes, you can provide others access to your MPLA report by sharing your unique report ID, which is generated when you save the report. When another user accesses MPLA and inserts your report ID, they will see the report that you generated.